Customer reviews from swann.com
Swann - 4-Channel, 2-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Security System
Average customer rating
2.8
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
3
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
4 out of
12)
Customer Reviews for Swann - 4-Channel, 2-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Security System
Customer Rating
3
WI-FI won't pick up
on September 9, 2019
Posted by: stan55
from cincinnati, ohio
I hooked the first camera up and it works fine(15 ft) The second camera is 30 ft away outside and won't pick anything up, yet when I had it in the same place inside and I got a good signal. It's hard to imagine that 6 inches makes that much of a difference. Information that would help, like the size of the camera antenna so that I could run a small cable from the camera inside to the antenna.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. Since this unit requires an internet connection, interruptions in the frequencies may cause issues when pairing. Although this is not common. The camera has a WiFi range up to 65 ft. If you are installing your unit outside of the range, we would recommend using a Wi-Fi extender to help strengthen your signal.
If you need any assistance, we are always here to help.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. Since this unit requires an internet connection, interruptions in the frequencies may cause issues when pairing. Although this is not common. The camera has a WiFi range up to 65 ft. If you are installing your unit outside of the range, we would recommend using a Wi-Fi extender to help strengthen your signal.
If you need any assistance, we are always here to help.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Subpar performance
on October 7, 2019
Posted by: Vinny52
from Montreal
Frequency of use:Daily
It started out alright and I became disappointed with the product as time went on. AV playback and live view is choppy. I regret buying this product. I give it a 3 star because of initial support in setting up the system and because I'm a nice guy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann 4 Channel Wi-Fi NVR System. When playing back your footage, are you reviewing while connected to a monitor or remotely? If remotely, are you loading the main-stream or sub-stream? This will contribute to the overall display resolutions. The settings within the recorder itself may also require adjustment.
If you haven't already please contact our support and we will help reconfigure the settings in a manner that would best fit your security scenario.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann 4 Channel Wi-Fi NVR System. When playing back your footage, are you reviewing while connected to a monitor or remotely? If remotely, are you loading the main-stream or sub-stream? This will contribute to the overall display resolutions. The settings within the recorder itself may also require adjustment.
If you haven't already please contact our support and we will help reconfigure the settings in a manner that would best fit your security scenario.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Very Good security system
on November 15, 2019
Posted by: Nick Tas
from Tas
Frequency of use:Daily
Purchased this just under three months ago. Also purchased a third camera.
Easy to setup, and working extremely well.
Only just the other day a Bus damaged our shop in town. The bus driver took off without leaving any details. Camera captured this beautifully, including noise of bus against building.
Impressed so far.
Thanks
Easy to setup, and working extremely well.
Only just the other day a Bus damaged our shop in town. The bus driver took off without leaving any details. Camera captured this beautifully, including noise of bus against building.
Impressed so far.
Thanks
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Wifi Range Terrible
on February 5, 2020
Posted by: BLOKE
from Gold Coast Australia
Frequency of use:Daily
Bought this system 6 months ago but only set up recently. Very disappointed with Wifi range (added extenders with did not help). Continuously have video loss and unable to connect to live view. All worked perfectly when when initially set up close to Router.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 6, 2020
Hello Bloke,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Camera 4 Channel NVR Wifi System. Based on the information provided, it is possible that your network does not have the required bandwidth for the system to properly function. We would have to speak with you to get a better understanding of your set up scenario.
If you have not already, please contact our support team for further assistance.
https://www.swann.com/us/contact-tech-support
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Camera 4 Channel NVR Wifi System. Based on the information provided, it is possible that your network does not have the required bandwidth for the system to properly function. We would have to speak with you to get a better understanding of your set up scenario.
If you have not already, please contact our support team for further assistance.
https://www.swann.com/us/contact-tech-support
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Keeps disconnecting
on October 14, 2020
Posted by: Surmeet
from Australia
Frequency of use:Daily
I bought this in August start, the signal keeps disconnecting even from the ones right next to DVR, asked for tech support creating a ticket and they said will reply in 2 weeks but still haven't received anything. I am writing this on 14 Oct. Very unhappy with product and support. Wouldn't recommend this at all and very unhappy with Swann
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 23, 2020
Hello Surmeet,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Based on the information provided, your support ticket should have since been responded to. We were unable to locate your case with the information provided. Please send an email to josuev@swann.com with your contact information in the format below.
Case No: #
Name:
Email Address:
Phone Number: +
Country:
Callback Date/Time:
Product Model:
Inquiry Details:
Once the needed information has been provided we will set you for a callback.
There are many factors that can affect wireless range such as the size and
structure of your home, other wireless products within your vicinity, and possible interference from appliances. When your NVR is running in AP mode the wireless range can be up to 100ft/30m, depending on conditions, with the typical range being 50ft/15m. In Station mode, as the cameras communicate with your Wi-Fi access point, you have more flexibility on camera placement but the same wireless range applies.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Based on the information provided, your support ticket should have since been responded to. We were unable to locate your case with the information provided. Please send an email to josuev@swann.com with your contact information in the format below.
Case No: #
Name:
Email Address:
Phone Number: +
Country:
Callback Date/Time:
Product Model:
Inquiry Details:
Once the needed information has been provided we will set you for a callback.
There are many factors that can affect wireless range such as the size and
structure of your home, other wireless products within your vicinity, and possible interference from appliances. When your NVR is running in AP mode the wireless range can be up to 100ft/30m, depending on conditions, with the typical range being 50ft/15m. In Station mode, as the cameras communicate with your Wi-Fi access point, you have more flexibility on camera placement but the same wireless range applies.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com