Customer reviews from swann.com
Swann - 4-Channel, 2-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Security System
Average customer rating
2.8
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
3
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
4 out of
12)
Customer Reviews for Swann - 4-Channel, 2-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Security System
Customer Rating
1
Keep disconnecting. Very unreliable
on September 13, 2020
Posted by: sahancp
from New york
Frequency of use:Daily
Cameras keep getting disconnected. one of the camera is installed literally 10ft from th NVR hub, but camera shows video loss and never came back on, tried resetting all, still no luck. all other cameras keep getting disconnected. most far camera is 25 feet away from NVR hub. Horrible from the beginning. please do not sell such products.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 15, 2020
Hello sahancp,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. The Wi-Fi range can be up to 100ft but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. The Wi-Fi range can be up to 100ft but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
UPDATED review
on September 12, 2019
Posted by: DonG
from NH
Frequency of use:Daily
Extremely disappointing camera system. Worked for roughly one week. Should not be sold until re engineered and better thought out.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about the experience you had with our WIFI NVR system. The issues you are having may be easily fixed. We would like to help you get this item set up and enjoyed to its full potential.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about the experience you had with our WIFI NVR system. The issues you are having may be easily fixed. We would like to help you get this item set up and enjoyed to its full potential.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
When it works, it works great..
on June 28, 2020
Posted by: Danne
from Port Hawkesbury, NS
Frequency of use:Daily
Bought this in Dec. 2019 - one camera was very easy and quick to set up, but second camera was "touchy" - I should have sent it back for replacement right away. Continually disconnected from the WiFi signal and finally died - no power - nothing... Now trying to find a single replacement camera is almost impossible. Still under warranty and waiting to hear if I can send back the broken camera for replacement.... frustrating...
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Danne,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Please call in and request to speak with a customer support agent. We can be reached at 1-800-627-2799 Monday- Friday 8:30 am - 5 pm PST.
In order for us to process a warranty claim, we will need to have a record of a conversation with our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Please call in and request to speak with a customer support agent. We can be reached at 1-800-627-2799 Monday- Friday 8:30 am - 5 pm PST.
In order for us to process a warranty claim, we will need to have a record of a conversation with our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Why all the negative reviews? This is an awesome unit!
on September 24, 2019
Posted by: Barrie-21
from Barrie
Frequency of use:Daily
I have had this unit for 6 weeks, easy to install all my cameras are outside a 40 foot radius for all cameras. I purchased a third camera, as I was so happy with the quality of both day and night videos. I read a lot about WI-FI this means from your router to all cameras installed. Install the available app and monitor your house from anywhere you have internet access. Cameras to routers are all encrypted, you pick your own password. If you want when you run your power cables which are supplied very long cables indeed. You can use the available ethernet cable on each camera if that makes you fill more secured. But the security protocols on the cameras meets all routers needs. I have no WI-FI boosters quality of the videos is crystal clear like high definition. The only awkward thing is they use Allen keys to fasten the different angles required, patient is required. Main unit and cameras are fed by two 1350 AMP UPS systems for power failures.
These cameras and unit deserve a 5 plus.
These cameras and unit deserve a 5 plus.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
WI-FI does not mean Internet WI-FI; Instructions sparse and in too many places.
on August 31, 2019
Posted by: kath
from st paul mn
FYI - I had one of the cameras pointing through a screen so it wasn't picking up motion. That, and sparse but multiple manuals were time eaters. But the real disappointment was when I finally realized that the Wi-Fi reference was ONLY for 'cameras to hard drive'. Since the system requires each camera to be hardwired to the power, I'm already running wires -- the 'camera to hard drive' WI-FI has limited value. (What I needed was INTERNET WI-FI for a remote location.)
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wifi NVR Kit. This unit does use a Wi-Fi connection to run the footage back to the recorder. It will allow for remote access using the AlwaysSafe application that is available for IOS and Android devices. The cameras will require a power source since they are isolating away from the recorder and not battery powered.
If you already have wires ran you can purchase a DVR/NVR that will use a hardwired connection.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wifi NVR Kit. This unit does use a Wi-Fi connection to run the footage back to the recorder. It will allow for remote access using the AlwaysSafe application that is available for IOS and Android devices. The cameras will require a power source since they are isolating away from the recorder and not battery powered.
If you already have wires ran you can purchase a DVR/NVR that will use a hardwired connection.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
So far so good
on July 28, 2019
Posted by: Don. G
from NH
Frequency of use:Daily
Being a newer product with minimal reviews I was a little hesitant on making the purchase being my first security system of any type. But this model hit all the right spots. So far this camera system has been up for roughly 1 month. Everything was packaged intelligently that was promised and even better everything has been working smoothly (for the most part). We've had heavy rain and hi humidity ( New Hampshire resident in July) and no signs of any water damage, fogging ect. My only concern is the effectiveness of the True Detect Heat detection. I get many alerts from bugs flying by the cameras, and one tree that sets it off when the sun is on it and the wind blows from time to time. I expected better performance from the descriptions and videos shown. I have not been able to test the night vision but I am confident it will work well as everything else does. My only recommendation is to make the cables that are permanently attached to the camera longer. That would make installation much easier when feeding lines. I will update in time.
Thank you Swann,
Don
Thank you Swann,
Don
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: KBMArden
from Seymour, Victoria, Australia
Frequency of use:Daily
Verified Purchase:Yes
I bought this system to replace another brand that wasn't doing what it said it would do. The Swann 2 camera 4 channel set up was so easy, plug it in push the small button on the camera lead and away it went. The app is also working very well and is easy to log in and view what's happening on my phone.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
bad experience with this system
on December 2, 2020
Posted by: sg12345
from vancouver bc
Frequency of use:Daily
Bought it two years ago, one camera is supposed for front door and the other one is for backyard. But one of the camera kept getting "video loss" all time, it cannot go through 2 wood walls with a 30feet distance. And too bad I cannot use any wifi extender to enhance the signal. So I used two camera for my backyard. Now after around two years, one of the camera is getting "video loss" signs again and you can see the signal bar on TV is getting weaker(only two line instead of four line). That is why I came here looking for additional cameras. it doesn't deserve what you have to pay for.
To be fair, if the wifi connection is not an issue, the video quality for day and night is very good!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 18, 2020
Hello sg12345,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
Your feedback is important to us and will be shared with our development teams. This feedback helps us the address and correct potential bugs within the software and application.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Wi-Fi NVR Security System. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
Your feedback is important to us and will be shared with our development teams. This feedback helps us the address and correct potential bugs within the software and application.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com