Customer reviews from kitchenaid.com
KitchenAid - Smart Oven+ 30" Single Electric Convection Wall Oven with Built-In Microwave - Black Stainless Steel
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
24
4 Stars
5
3 Stars
5
2 Stars
3
1 Star
6
74%of customers recommend this product.
(
26 out of
35)
Customer Reviews for KitchenAid - Smart Oven+ 30" Single Electric Convection Wall Oven with Built-In Microwave - Black Stainless Steel
Customer Rating
2
Not old-school KitchenAid quality.
on November 13, 2024
Posted by: Jefsgirl
from West Virginia
I concur with the other reviews. Avoid this. The microwave happened to love. But the oven it came with stuff I have no idea what and how I use it. As mentioned, you can go online get the manual, but it only talks about how to clean and how to install. Never mentions all the attachments that come with it. So they’re collecting dust. Not to mention, this is a new home build purchased all kitchen eight appliances. Thought I was getting classic KitchenAid quality. Having huge issues with the dishwasher, the repairman has been here twice. They just need to replace it, but unfortunately where I purchased said KitchenAid is difficult when it comes to stuff like this. I’ll also mentioned was supposed to get rebates they’re being tied up. Because one of them did not come with the serial number, so the other ones that have the correct attachments I’m still not getting the money. This will be the last time I purchased KitchenAid. They do really good mixers, but that seems to be about it. Disappointed.
I need to mention as a child, My parents bought home with an old KitchenAid dishwasher in it. Graduated, left home, got married. my parents after 20 years had to finally replaced that dishwasher. That’s The KitchenAid I grew up with. Apparently, that’s not the KitchenAid today. Wish I would have got on here and read reviews. Definitely would have not purchased it.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 14, 2024
Thank you for your review. We regret to hear that your Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 623454
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202403/owners-manual-w11655510-revA.pdf
Control Guide :
https://www.kitchenaid.com/content/dam/global/documents/202107/control-guide-w11417276-revA.pdf
Quick Start Guide :
https://www.kitchenaid.com/content/dam/global/documents/202403/quick-start-guide-w11618058-revA.pdf
We hope this information is helpful.
Christy T
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202403/owners-manual-w11655510-revA.pdf
Control Guide :
https://www.kitchenaid.com/content/dam/global/documents/202107/control-guide-w11417276-revA.pdf
Quick Start Guide :
https://www.kitchenaid.com/content/dam/global/documents/202403/quick-start-guide-w11618058-revA.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Solid Performance
on January 2, 2025
Posted by: Kkjj
from Kingston, WA
[This review was collected as part of a promotion.] Solid Performance. Really enjoy the features of this combination oven/microwave. All around star performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it!
on January 14, 2025
Posted by: Kkjj
from Kingston, WA
[This review was collected as part of a promotion.] Beautiful appliance! Works easily without complicating buttons.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Cooks accurately
on February 8, 2025
Posted by: Gharris
[This review was collected as part of a promotion.] I bought this unit a little over a month ago and it has certainly out performed the whirlpool we used to have.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Kitchen Aid no longer premium brand. Major fail.
on February 11, 2025
Posted by: mh999
from Reno, NV
Kitchenaid has lost their way. The oven failed at 18 month mark. It required both circuit boards and the temp probe to be replaced by my home warranty policy. Just before this - my new Kitchen dishwasher was found as failed as a Manufacturer's defect. It was out of Whirlpool warranty. Home warranty would not cover a mfg defect. They left the freaking bolts out of the top rack mounts. It leaked for 12 months silently ruining my new wood floor. Total loss. This is no longer premium product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 673873.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Purchase
on March 11, 2025
Posted by: 1LadyKimberly
[This review was collected as part of a promotion.] I purchased my Smart oven combination with the PrintShield finish . I am so glad that I did it makes my Kitchen stand out everyone loves the new appliances and it's so easy to set up. And the app on my phone is very amazing.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
They replaced it once and it broke down again.
on March 17, 2025
Posted by: Anonymous
from McAllen, TX
Please, please avoid buying this microwave/oven at all costs. It was delivered in August 2024 and it started to fail within months, the touchpad just would stop working so it became unusable. We had to constantly reset the breaker for it to reset and start working again, they replaced it around December (they wouldn't even install it for us, we had to hire someone to do it) and it broke down again in March. When we contacted KitchenAid again today, they said that they can't offer a return and they'll just send a technician, so I'm stuck with an appliance that doesn't work and will likely stop working again within a few months, when the warranty will probably be expired. Avoid!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 695443.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great when it works
on April 4, 2025
Posted by: Dan27456
from Virginia
[This review was collected as part of a promotion.] The oven worked for two months then broke. The part is on back order. No idea of when it will be in. But it looks nice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 4, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 704166.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com