Customer reviews from kitchenaid.com
KitchenAid - Smart Oven+ 30" Single Electric Convection Wall Oven with Built-In Microwave - Black Stainless Steel
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
24
4 Stars
5
3 Stars
5
2 Stars
3
1 Star
6
74%of customers recommend this product.
(
26 out of
35)
Customer Reviews for KitchenAid - Smart Oven+ 30" Single Electric Convection Wall Oven with Built-In Microwave - Black Stainless Steel
Customer Rating
2
Instructions
on November 5, 2020
Posted by: Anonymous
from Powell, Tn
[This review was collected as part of a promotion.] I bought this in spring of 2019 and was installed 0ct 2020. I don’t have any written instructions on how to use. I don’t have time to try to learn to use by trial and error nor do I need something else electronic. Takes forever to preheat.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care, November 5, 2020
Hello Carol, thank you for your review. We sincerely apologize for any frustrations. We welcome you to visit https://bit.ly/2GBIIJ2 to view the Use and Care Manual for your Oven.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cooks perfectly
on April 20, 2021
Posted by: My new oven
[This review was collected as part of a promotion.] Creat features and love the smart attachments! Worth the extra money!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
WOW Oven
on April 14, 2021
Posted by: BarryN
from Utah
[This review was collected as part of a promotion.] I keep finding more things on this over the top oven combo !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great oven
on December 28, 2023
Posted by: Pastryone
[This review was collected as part of a promotion.] Great oven! First of all the design is beautiful. Cooks great. Haven’t used the pizza attachment yet. Looking forward to that. Everything else works flawlessly. If I had to say one thing that I don’t like. Takes a bit long to preheat.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
2nd after 22 years
on February 9, 2024
Posted by: MEDenoto
[This review was collected as part of a promotion.] This has replaced one of the same 22 years ago. Much improved quiet and clean looking. The little negative is the microwave seems to cook slower, but just need to get use to it. The touch pad was very easy to understand again much improved, so far so good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointing
on March 13, 2024
Posted by: DianneK
[This review was collected as part of a promotion.] I bought and paid for this unit on Feb. 9, 2024, and it was delivered and installed by a Teevax recommended installer on Feb. 20, 2024. Unfortunately, the first time we tried to use it, the message window gave an error message that the unit could not be used and a service call must be placed. We did call, James from Teevax came on Feb. 22 and diagnosed that the unit has a bad controller board. The oven and microwave doors were also misaligned. Teevax then requested that the unit be returned and a new combination be supplied. We were notified on Mar. 12 that a new unit will be delivered and installed on Mar. 19, 2024. So unfortunately I cannot rate the new oven, over a month after our purchase.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 19, 2024
Thank you for sharing your experience with us, DianneK. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 501580.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on May 4, 2024
Posted by: MWP1028
[This review was collected as part of a promotion.] We purchased this oven the middle of March. Unfortunately, when I was baking cookies I noticed they were not done, so I tried to check the temperature. When I did this, there was an error code and I could not turn the over back on. Pretty disappointed. I have an appointment scheduled for someone to come look at it, but frustrating it isn't working.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not Meeting KitchenAid Standards
on October 7, 2024
Posted by: User 1456
[This review was collected as part of a promotion.] We have had many difficulties with this oven. I n the first two months, it was operational only three or four days. We have had five repair visits and only a senior technician with help from KitchenAid engineers could determine that a factory assembly error caused the operational problems. For the last two weeks, it seems to be working correctly.
Written by a customer while visiting kitchenaid.com