Customer reviews from otterbox.com
OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Average customer rating
3.6
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
87
4 Stars
24
3 Stars
28
2 Stars
20
1 Star
34
62%of customers recommend this product.
(
115 out of
185)
Customer Reviews for OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Posted by: HDean
Verified Purchase:Yes
Love the screen protector. Super easy to instal on the Note9
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Definitely gives good protection, but because there's no adhesive in the middle of the screen, I have to press really hard for buttons to register.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 28, 2019
Hi Mike,
Our apologies that this Alpha Glass doesn't seem to be feeling so responsive lately! It sounds like that screen protector might be suffering from some sort of alignment issue, and our handy Otters would love to fix things up with a warranty claim. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send you a brand-new Alpha Glass, as well as some installation tips to ensure seamless security for a long time to come!
Best,
OtterBox Customer Service Team
Our apologies that this Alpha Glass doesn't seem to be feeling so responsive lately! It sounds like that screen protector might be suffering from some sort of alignment issue, and our handy Otters would love to fix things up with a warranty claim. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send you a brand-new Alpha Glass, as well as some installation tips to ensure seamless security for a long time to come!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: QuicksilverHg
Verified Purchase:Yes
OtterBox got it right with the installation as it is very easy to apply the screen protector. However, for the amount of money paid, I would have expected it to stay on the screen more than a few weeks. I have been using this screen protector with an OtterBox case. It started off fine, but after a few weeks in and out of my front pocket, the screen protector is lifting up on the left side of the screen and I regularily get popping noises when I press on the lower left of the screen. I have also experienced a lost in screen sensitivity on the left side of the screen. You pay a premium for OtterBox and I was expecting a premium product. Not the case with this screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 28, 2019
Hey QuicksilverHg,
We're so sorry to learn that your Alpha Glass has starting lifting and popping away from the device display! This certainly does not sound like the premium protection that we envisioned for that screen protector, and if you're willing to give it another shot, our friendly Otters would love to send you a resistant new replacement. Please feel welcome to call them up at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Regards,
OtterBox Customer Service Team
We're so sorry to learn that your Alpha Glass has starting lifting and popping away from the device display! This certainly does not sound like the premium protection that we envisioned for that screen protector, and if you're willing to give it another shot, our friendly Otters would love to send you a resistant new replacement. Please feel welcome to call them up at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lyhu123
Verified Purchase:Yes
I've had this on my phone for 1 week. Pulled it out of my purse and is already cracked. I haven't dropped it, I'm careful to not let my keys touch my phone and just send to easily crack.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2019
Hi Lyhu123,
We're truly bummed to see that this Alpha Glass cracked under the stress of keeping your Galaxy Note 9 safe! Our screen protectors are specifically designed to sacrifice themselves in order to protect that screen at all costs, so as long as your phone is still doing okay, that's still a win in our books.
Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll get a warranty claim started right away. We'll hook you up with a tough new replacement - stat!
Sincerely,
OtterBox Customer Service Team
We're truly bummed to see that this Alpha Glass cracked under the stress of keeping your Galaxy Note 9 safe! Our screen protectors are specifically designed to sacrifice themselves in order to protect that screen at all costs, so as long as your phone is still doing okay, that's still a win in our books.
Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll get a warranty claim started right away. We'll hook you up with a tough new replacement - stat!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kiesha
Verified Purchase:Yes
I had the screen protector and i dropped my phone and it crack into peices. At least my phone is still good. Will not pay that much for a screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 7, 2019
Hey Kiesha,
Although it's a bummer to hear that this Alpha Glass cracked, we're glad that it did its job and sacrificed itself to the cause of protecting your Galaxy Note 9! Our products are not necessarily designed to be infallible so much as they are intended to keep your investment safe at all costs. If your phone is still doing okay, that's still a win in our books!
Our friendly Otters will be happy to restore your peak levels of protection with a warranty claim, so please feel free to give them a quick call at 1-855-688-7269. They'll send out a tough new Alpha Glass - stat!
Warmly,
OtterBox Customer Service Team
Although it's a bummer to hear that this Alpha Glass cracked, we're glad that it did its job and sacrificed itself to the cause of protecting your Galaxy Note 9! Our products are not necessarily designed to be infallible so much as they are intended to keep your investment safe at all costs. If your phone is still doing okay, that's still a win in our books!
Our friendly Otters will be happy to restore your peak levels of protection with a warranty claim, so please feel free to give them a quick call at 1-855-688-7269. They'll send out a tough new Alpha Glass - stat!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: kd7321
Verified Purchase:Yes
I thought that if i paid the high price, the glass would fit the phone better, like it did on my note 4. it doesn't. Otherwise, I'm sure it's fine, like the cheap ones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 18, 2019
Hey there kd7321,
Our apologies that this Alpha Glass seems to be struggling to find the perfect fit with your Galaxy Note 9! Our Otter tailors would love to step in and help out, so please don't hesitate to give them a call at 1-855-688-7269. They'll find the right measurements and get you into screen protection that seamlessly hugs the curves on your device going forward!
Best,
OtterBox Customer Service Team
Our apologies that this Alpha Glass seems to be struggling to find the perfect fit with your Galaxy Note 9! Our Otter tailors would love to step in and help out, so please don't hesitate to give them a call at 1-855-688-7269. They'll find the right measurements and get you into screen protection that seamlessly hugs the curves on your device going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mansour
Verified Purchase:Yes
Easy to install.. the touch feels like the original screen..
I was hoping it will be an anti-glare but no.
I was hoping it will be an anti-glare but no.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bridget
Verified Purchase:Yes
I bought a couples of weeks ago & there is one piece that wouldn't stick completely down. So now everytime I touch that piece of the keyboard it clicks and is hard to use the screen. It's still better than nothing, and is protecting my phone good. Just wish it stuck a little better all over.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Bridget,
Thanks for your feedback! We are sorry that this Alpha Glass is not quite adhering to your Galaxy Note 9 as well as it should. This is not typical and we absolutely want to assist with a warranty replacement. Simply click on the link below to get a warranty going!
bit.ly/warrantyotter
Of Course, if you have any questions, please don’t hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Cheers,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Alpha Glass is not quite adhering to your Galaxy Note 9 as well as it should. This is not typical and we absolutely want to assist with a warranty replacement. Simply click on the link below to get a warranty going!
bit.ly/warrantyotter
Of Course, if you have any questions, please don’t hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com