Customer reviews from otterbox.com
OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Average customer rating
3.6
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
87
4 Stars
24
3 Stars
28
2 Stars
20
1 Star
34
62%of customers recommend this product.
(
115 out of
185)
Customer Reviews for OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Posted by: 5jony
Verified Purchase:Yes
It only stayed stuck to my phone for about a week, feel off in my pocket and shattered itself!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2018
Hi 5jony,
We're so sorry to hear that this Alpha Glass decided to self-destruct within your pocket! This definitely isn't a story that gets told often, and our awesome Otters would love to get you back in control with a warranty replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll be more than happy to send you a brand-new replacement that we trust should keep your Galaxy Note 9 safe for a long time to come!
Warmly,
OtterBox Customer Service Team
We're so sorry to hear that this Alpha Glass decided to self-destruct within your pocket! This definitely isn't a story that gets told often, and our awesome Otters would love to get you back in control with a warranty replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll be more than happy to send you a brand-new replacement that we trust should keep your Galaxy Note 9 safe for a long time to come!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Defender wo Scrn Protect
Verified Purchase:Yes
A month ago, I purchased the Otterbox Defender for the Samsung Note 9.
I was disappointed that the Defender did not have a screen protection, unlike the Samsung Galaxy S7 Defender I previously purchased (with screen protection).
I relunctantly purchased the separate screen protector. I’m disappointed that I had to purchase a separate screen protector. Having said that, it is an excellent screen protector.
I was disappointed that the Defender did not have a screen protection, unlike the Samsung Galaxy S7 Defender I previously purchased (with screen protection).
I relunctantly purchased the separate screen protector. I’m disappointed that I had to purchase a separate screen protector. Having said that, it is an excellent screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mélanie
Verified Purchase:Yes
It must be 1 month that i have it and there is a crack, it annoys the touch. By cons installation is super easy.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2018
Hi Melanie,
We're so bummed to hear that this Alpha Glass is sporting a catastrophic crack! Our handy Otters would very much like to fix things up with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send you a sleek new replacement glass in practically no time at all!
Best,
OtterBox Customer Service Team
We're so bummed to hear that this Alpha Glass is sporting a catastrophic crack! Our handy Otters would very much like to fix things up with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send you a sleek new replacement glass in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Runrunsteven
Verified Purchase:Yes
I had this same type of case for my S7+ and didn't have this issue. But the cutout next to the fingerprint scanner is very sharp. I will go to unlock my phone with my finger on the back and the edge of the case near the camera cutout is sharp. Nevee had this issue with the black otterbox I had.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 5, 2018
Hey there Runrunsteven,
Whoops - looks like this review was meant for one of our Galaxy Note 9 cases, rather than the Alpha Glass! Regardless, we apologize that you're having trouble with the fingerprint scanner, and we're shocked to see that the exterior seems a little sharp. Our friendly Otters will be happy to smooth things over with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send you a brand-new replacement as soon as possible!
Sincerely,
OtterBox Customer Service Team
Whoops - looks like this review was meant for one of our Galaxy Note 9 cases, rather than the Alpha Glass! Regardless, we apologize that you're having trouble with the fingerprint scanner, and we're shocked to see that the exterior seems a little sharp. Our friendly Otters will be happy to smooth things over with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send you a brand-new replacement as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tres
Verified Purchase:Yes
I bought this just prior to Thanksgiving. It lasted a little over a week before the first crack appeared. It only got bigger from there. I am not tough on my phones and I never so much as dropped the phone let alone do something to cause a crack. This protector wasnt worth the money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 5, 2018
Hey Tres,
Sorry to hear that this Alpha Glass cracked under the pressure of keeping your Galaxy Note 9 safe! Not to worry - our super Otters are ready to swoop in for the rescue with a warranty claim. Just give them a call at 1-855-688-7269, and with some heroic feats, they'll send you a replacement screen protector faster than a speeding bullet!
Best,
OtterBox Customer Service Team
Sorry to hear that this Alpha Glass cracked under the pressure of keeping your Galaxy Note 9 safe! Not to worry - our super Otters are ready to swoop in for the rescue with a warranty claim. Just give them a call at 1-855-688-7269, and with some heroic feats, they'll send you a replacement screen protector faster than a speeding bullet!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: dabrooks
Verified Purchase:Yes
This is the only screen protector that actually worked with my Note 9 and Otterbox Defender. All others would interfere with the case and pop off. Very easy to install.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bobs phones
Verified Purchase:Yes
I brought this item to protect my samsung note 9 screens, and in that regard it works great. However it is more difficult to navigate the phones, the screen protectors hinder the touch screen and we now must apply extra pressure on certain areas.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MacM
Verified Purchase:Yes
I am very happy with the screen protector. I have the Otterbox Defender for my Note 9. I bought another company's screen protector first but it did not work with the Defender. This screen fit perfectly and went on easily. My only problem was a tiny bit of debris that somehow got between the screen protector and the screen when I applied it. I was sure that I had cleaned it thoroughly. I should point out here that the cleaning kit they send with the screen protector is not great. The microfiber rag still left lint. But I even made sure to clean this with canned air, etc. It's impossible to say how the one little piece got in there. But, obviously, that's going to occur from time to time. I just wish the screen protector wasn't so expensive. I'd buy another to fix the problem if it were more affordable.
Written by a customer while visiting otterbox.com