Customer reviews from otterbox.com
OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Average customer rating
3.6
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
87
4 Stars
24
3 Stars
28
2 Stars
20
1 Star
34
62%of customers recommend this product.
(
115 out of
185)
Customer Reviews for OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Posted by: Plctek
Verified Purchase:Yes
I'm a mobile phone engineer so I fit lots of screen protectors. I fitted the glass as per the instructions using the guides but when I fitted the otterbox defender case the glass broke on 1 corner
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hey Plctek,
Sorry to hear that this particular Alpha Glass is having trouble 'cornering' the market! Our handy Otters would very much like to fix things up with a warranty claim, so don't hesitate to reach out to them at 1-855-688-7269. They'll send out a brand-new screen protector that we trust shouldn't have any such trouble going forward!
Best,
OtterBox Customer Service Team
Sorry to hear that this particular Alpha Glass is having trouble 'cornering' the market! Our handy Otters would very much like to fix things up with a warranty claim, so don't hesitate to reach out to them at 1-855-688-7269. They'll send out a brand-new screen protector that we trust shouldn't have any such trouble going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Debbie
Verified Purchase:Yes
I haven't had a problem with the touch sensitivity but if you do just recalibrate your touch sensitivity
Written by a customer while visiting otterbox.com
Posted by: Leonard
Verified Purchase:Yes
I was very disappointed that the case did not come with the screen cover. I felt I needed one so I ordered this expecting it would go the best with the Otterbox case. It arrived, I applied it as instructed. It looked good but in many places I had to press hard to get touch screen to work. It was pretty annoying. After a week or so I accidentally dropped the phone and the screen cover just popped off. Frustrated, I picked it up and tried to put it back on right then. When I tried to push it back on, it cracked the edge on one end. I do not recommend this screen cover.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 24, 2018
Hi Leonard,
Yikes! This definitely does not sound like the epic experience that we had planned for the Galaxy Note 9 Alpha Glass!
Our awesome Otters would love to hook you up with a brand-new case, as well as some alignment tips and tricks to ensure the best fit possible going forward. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll smooth things over with a warranty replacement. You'll be back on track to polished screen protection in no time!
Best,
OtterBox Customer Service Team
Yikes! This definitely does not sound like the epic experience that we had planned for the Galaxy Note 9 Alpha Glass!
Our awesome Otters would love to hook you up with a brand-new case, as well as some alignment tips and tricks to ensure the best fit possible going forward. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll smooth things over with a warranty replacement. You'll be back on track to polished screen protection in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gabe
Verified Purchase:Yes
I got this a week ago and immediately installed it. I read the instructions fully and it went on easy. The only issue is the beveled sides don't stick. So I now have 2 rainbow lines down each side of my phone. I can't use touch on that part of my screen and its irritating. I purchased one for my wife as well and we have the same problem. The rest of it looks and feels great. It has good touch response and is very clear. I paired this with an otterbox defender screenless case which is a headache all on it's own. I wouldn't recommend the glass or the case at this time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 10, 2018
Hey Gabe,
We're sorry to see that this Alpha Glass seems to always be chasing rainbows! This is definitely not typical of the product, and our awesome Otters would love to rectify the situation by hooking you up with a warranty claim. Please don't hesitate to call them at 1-855-688-7269, and they'll cheerfully send you and your wife both replacements that we trust shouldn't give you any trouble going forward!
Best,
OtterBox Customer Service Team
We're sorry to see that this Alpha Glass seems to always be chasing rainbows! This is definitely not typical of the product, and our awesome Otters would love to rectify the situation by hooking you up with a warranty claim. Please don't hesitate to call them at 1-855-688-7269, and they'll cheerfully send you and your wife both replacements that we trust shouldn't give you any trouble going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anand
Verified Purchase:Yes
Sir,
I bought this product after paying huge price.
The screen protector does fit but touch of screen does not work. The screen hampers smooth touch of phone.
I bought this product after paying huge price.
The screen protector does fit but touch of screen does not work. The screen hampers smooth touch of phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Hey Anand,
We're sorry to see that this Alpha Glass is having trouble interacting seamlessly with your infinity display like we expected! Our awesome Otters would love to hook you up with a warranty replacement, so please don't hesitate to follow the link below and submit a claim. We'll send out a sleek new glass, along with some application tips and tricks to ensure perfect screen protection for a long time going forward!
https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to see that this Alpha Glass is having trouble interacting seamlessly with your infinity display like we expected! Our awesome Otters would love to hook you up with a warranty replacement, so please don't hesitate to follow the link below and submit a claim. We'll send out a sleek new glass, along with some application tips and tricks to ensure perfect screen protection for a long time going forward!
https://www.otterbox.asia/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gary
Verified Purchase:Yes
I have only had it for a few days and is all Cracked. My scream is ok. I have not dropped my phone. It's just from going in and out of my pocket! I do have to say that the scream sensitivity is great compared to other protectors I have had
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2018
Hey Gary,
While we're glad that your touch sensitivity exceeded expectations, we're sorry to hear that the Alpha Glass sacrificed itself for the sake of your phone! Our products are not necessarily designed to be infallible so much as they are intended to absorb the brunt of any impacts that might otherwise compromise your device. So as long as that screen is doing okay, we're still going to call this a win!
Let's get your protection back to peak levels with a warranty claim - just give our awesome Otters a call at 1-855-688-7269, and they'll send you a brand-new screen Alpha Glass in practically no time at all!
Best,
OtterBox Customer Service Team
While we're glad that your touch sensitivity exceeded expectations, we're sorry to hear that the Alpha Glass sacrificed itself for the sake of your phone! Our products are not necessarily designed to be infallible so much as they are intended to absorb the brunt of any impacts that might otherwise compromise your device. So as long as that screen is doing okay, we're still going to call this a win!
Let's get your protection back to peak levels with a warranty claim - just give our awesome Otters a call at 1-855-688-7269, and they'll send you a brand-new screen Alpha Glass in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Samarth
Verified Purchase:Yes
The fitting and installation was perfect and easy. But,it has produced a dotted grid all over the screen which is clearly visible.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: dcarb
Verified Purchase:Yes
I purchased the alpha glass screen protector. I laid the phone into its inner case then laid the screen protector on the cell phone then snapped into place the outer border case shell then laid the phone into the outer case. But, the protector does not stay in place. It seems as if it's not big enough.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 19, 2018
Hi dcarb,
We're sorry to hear that this Alpha Glass is having trouble finding its way with your Galaxy Note 9! For screen protector installation, we typically recommend putting the glass on the phone and letting it set for a period of time before installing a case. If you'd like to give this Alpha Glass one more shot, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to provide additional assistance in the form of a warranty claim, as well as some troubleshooting techniques!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that this Alpha Glass is having trouble finding its way with your Galaxy Note 9! For screen protector installation, we typically recommend putting the glass on the phone and letting it set for a period of time before installing a case. If you'd like to give this Alpha Glass one more shot, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to provide additional assistance in the form of a warranty claim, as well as some troubleshooting techniques!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com