Customer reviews from otterbox.com
OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Average customer rating
3.6
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
87
4 Stars
24
3 Stars
28
2 Stars
20
1 Star
34
62%of customers recommend this product.
(
115 out of
185)
Customer Reviews for OtterBox - Alpha Glass Screen Protector for Samsung Galaxy Note9 - Clear
Posted by: Angi
Verified Purchase:Yes
I purchased an Alpha Glass screen protector and I was a little unsure whether I would like it. My two concerns were the ease of installation and whether the phone screen would still be responsive.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: George
Verified Purchase:Yes
There should be instructions to assemble that show and explain how to put it together and .large enough to read.
After I got it together I found out that I put the glass screen on upside down when I couldn't hear anyone with out the speaker being on.
In the end I really love it.
George
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Meagan
Verified Purchase:Yes
The touch screen on my phone is horrible with this screen protector on!!! I feel like I wasted my money as it's close to impossible to use my phone now. Typing has become so frustrating. I do NOT suggest this product to anyone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 17, 2018
Dear Meagan,
We're truly sorry to hear that using your infinity display with this Alpha Glass has felt a lot like Mission Impossible lately! Not to worry - our secret-agent Otters are trained and ready to crack the code. Please don't hesitate to call them at 1-855-688-7269, and with some quick troubleshooting tricks, they'll complete this mission in the nick of time!
Cheers,
OtterBox Customer Service Team
We're truly sorry to hear that using your infinity display with this Alpha Glass has felt a lot like Mission Impossible lately! Not to worry - our secret-agent Otters are trained and ready to crack the code. Please don't hesitate to call them at 1-855-688-7269, and with some quick troubleshooting tricks, they'll complete this mission in the nick of time!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nunyabiz
Verified Purchase:Yes
After having my screen protector on my Note 9 for less than a month, I dropped my phone on my driveway and the screen protector just popped off! This happened early morning and before I realized it had popped off, I stepped on it and broke it!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 4, 2018
Hey Nunyabiz,
Sorry to hear that your morning didn't end up going as planned! We definitely understand why this would be both surprising and disappointing, and our friendly Otters would love to remedy the situation with a warranty claim. Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team
Sorry to hear that your morning didn't end up going as planned! We definitely understand why this would be both surprising and disappointing, and our friendly Otters would love to remedy the situation with a warranty claim. Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cyusyan
Verified Purchase:Yes
The application instructions were vague but the process wasn't complicated. The microfiber cloth left a little speck of fabric under my screen. It will bug me till the end of time, as I won't be using my 1 time replacement for debris under the glass. I am posting so that others pay attention during application and that otterbox sends out microfiber clothes that have had excess debris removed.
Otherwise, this alpha glass compliments the defender case that I purchased. I was really grumpy that the case itself didnt come with anything and I went through 2 screen protectors before buying the alpha glass. I am not to keen on the gap between the glass and the case itself. I have had otterbox cases since 2011 and the advent of a separate screen protector is awkward. Like "oh boy, I got a new phone at my phone carrier, but the case didn't come with a screen protector , the ones in store weren't working" (long story, as I was given the wrong case and slippery slope from there) I love the otterbox brand and trust it with my life... but please.... if your going to distribute you case ......distribute the screen protection as well..... when protection isn't used, it costs everyone more money. I would have purchased this item in store when I got the case and been happy with 1 but ended up going through 3....
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Hi Cyusyan,
It's awesome to see that this Alpha Glass is becoming best friends with your Defender series! We apologize that you felt a little hesitant at first about the screenless style of the Defender, but rest assured, that case is intentionally designed to strike the perfect balance between full device functionality and premium protection. We're confident that this Defender + Alpha Glass combo should prove its worth as it keeps your Galaxy Note 9 safe for a long time to come!
If you do happen to run into any future questions, please don't hesitate to call our reliable representatives at 1-855-688-7269. They're always more than happy to provide assistance!
Cheers,
OtterBox Customer Service Team
It's awesome to see that this Alpha Glass is becoming best friends with your Defender series! We apologize that you felt a little hesitant at first about the screenless style of the Defender, but rest assured, that case is intentionally designed to strike the perfect balance between full device functionality and premium protection. We're confident that this Defender + Alpha Glass combo should prove its worth as it keeps your Galaxy Note 9 safe for a long time to come!
If you do happen to run into any future questions, please don't hesitate to call our reliable representatives at 1-855-688-7269. They're always more than happy to provide assistance!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
My review for alpha glass screen protector for Ga
on October 16, 2018
Posted by: Unhappy with you
Verified Purchase:Yes
I don't particularly care for this screen protector and the Cover for the note 9. I have to press multiple times and extremely hard to type. It ou s very time consuming and annoying. I prefer the Otterbox screen protector and case I had for my Galaxy S7
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Hey there,
We apologize that this Alpha Glass is struggling to work together peacefully with your Galaxy Note 9 infinity display! Our Otter mediators would love to take both products aside and discuss a compromise, so please feel welcome to give them a quick call at 1-855-688-7269. With quick troubleshooting, they'll help these two find some conflict resolution so that you can enjoy perfect harmony going forward!
Best,
OtterBox Customer Service Team
We apologize that this Alpha Glass is struggling to work together peacefully with your Galaxy Note 9 infinity display! Our Otter mediators would love to take both products aside and discuss a compromise, so please feel welcome to give them a quick call at 1-855-688-7269. With quick troubleshooting, they'll help these two find some conflict resolution so that you can enjoy perfect harmony going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Caitlyn
Verified Purchase:Yes
I bought this about a month ago and it's already has a stress fracture in it, even though I haven't even dropped the phone yet once.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2018
Hi Iratze,
We're so sorry to hear that this Alpha Glass got a little stressed out and couldn't take the pressure of protecting your Galaxy Note 9! Not to worry - our tough Otters are ready to reinstate that unit with a resilient new replacement. Please don't hesitate to call them at 1-855-688-7269, and they'll be more than happy to set up a warranty claim so that you can get back to seamless security as soon as possible!
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that this Alpha Glass got a little stressed out and couldn't take the pressure of protecting your Galaxy Note 9! Not to worry - our tough Otters are ready to reinstate that unit with a resilient new replacement. Please don't hesitate to call them at 1-855-688-7269, and they'll be more than happy to set up a warranty claim so that you can get back to seamless security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Talfourd
Verified Purchase:Yes
We got these in 7 days ago. one already broke and they make it almost impossible to type.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2018
Hey there Talfourd,
We apologize that you've been experiencing some rough luck with these screen protectors! Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll fix things up with a quick warranty claim. They'll gladly send you a brand-new Alpha Glass, as well as some installation tips and tricks to ensure perfect fit and function going forward. You'll be back on the path of stress-free protection before you know it!
Sincerely,
OtterBox Customer Service Team
We apologize that you've been experiencing some rough luck with these screen protectors! Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll fix things up with a quick warranty claim. They'll gladly send you a brand-new Alpha Glass, as well as some installation tips and tricks to ensure perfect fit and function going forward. You'll be back on the path of stress-free protection before you know it!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com