Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. 36-Cycle Electric Dryer - Chrome Shadow
Average customer rating
3.2
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
20
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
17
60%of customers recommend this product.
(
24 out of
40)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. 36-Cycle Electric Dryer - Chrome Shadow
Customer Rating
5
Excellent, great features
on May 25, 2022
Posted by: Faalen
from Charlotte, NC
[This review was collected as part of a promotion.] Excellent, great features, bought two months ago. Very happy
Written by a customer while visiting whirlpool.com
Customer Rating
5
Multiple Times Better Than My first One
on March 4, 2023
Posted by: SuSu
from Lakeville, MA
[This review was collected as part of a promotion.] In 2016 I purchased a pre-cursor model for our new ultra-energy efficient home because it was the only full-sized ventless dryer available. I hated it, but I only ran it on the TIME DRY setting and it blasted heat into the small laundry room and took forever. I was forced to replace because it required replacement of a major part and the cost of the part and installation (AND the part was back-ordered) was not worth it. So I unhappily replaced it with this model and WHAT A PLEASANT SURPRISE. I read directions carefully and use the ECO setting almost all the time. No excess heat and moisture. May take longer but heat is being re-cycled. No rise in electric bill because of this - and it has been a crazy winter here. A blessing well-disguised! This one might be as good as the full-sized, energy-efficient/ventless dryer universe will be.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Doesn’t Dry Well
on April 6, 2023
Posted by: BeachHouse21
from St. Augustine, FL
[This review was collected as part of a promotion.] Bought the ventless dryer because the building is an older building with no ventilation. The dryer doesn’t dry well and it takes 2 full 1 hour cycles to dry a small load of towels.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 7, 2023
Thank you for sharing your insights with us, BeachHouse21. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 298280.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Only ventless dryer in its class
on June 1, 2023
Posted by: KTex
from Dallas, TX
[This review was collected as part of a promotion.] This is my second unit. It is the only vent-less large dryer available. The others are all less than 5 cu. ft. For typical US usage, that is a requirement. Once you get used to how it works it does a good job without over-drying.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Overall disappointed, but at least it is ventless
on June 7, 2023
Posted by: zulugrid
from Roanoke, VA
[This review was collected as part of a promotion.] I've run into several issues with this dryer.
First, the secondary lint screen wasn't fully attached to its frame. I had to fight with support to get it replaced under warranty.
The dryer sometimes gets clothes perfectly dry. Sometimes it doesn't seem like it even made the attempt. This is with the exact same clothes on the exact same settings. I haven't been able to figure out why it isn't consistent.
The dryer will sometimes claim that it is started, but then silently turn itself off without actually running. This seems to happen between loads.
The dryer might as well not have an end of cycle signal. It is barely audible in the same room, let alone across the house.
There is a lot of moisture around the secondary lint filter after the load is done. If I don't pull it out and leave the filter door open between loads, then it mildews and makes all my clothes smell terrible.
Overall, I'm disappointed. If I didn't *need* a ventless dryer then I'd send it back.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 8, 2023
Thank you for sharing your insights with us, zulugrid. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 340070.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Same experience as post titled “waste of money”
on August 10, 2023
Posted by: Desmond
from Tempe AZ
Similar to the post “waste of money” my dryer is nearing 2 years and the dreaded E2/F9 takes over.
Talk about a bad product. Super disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 10, 2023
Thank you for sharing your insights with us, Desmond. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 370603.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible
on October 20, 2023
Posted by: Foxmeadow
from Boston, ma
[This review was collected as part of a promotion.] Doesn’t dry…digital numbers are not working. I tried unplugging to test but it didn’t help. I scheduled a service call and no one showed up.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 23, 2023
Thank you for sharing your insights with us, Foxmeadow. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 414941.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Quality - AVOID THIS DRYER
on December 28, 2022
Posted by: DoneWithWhirlpool
from Green Bay, WI
This is the most expensive appliance I have every bought, and I can tell it is going to fail very quickly due to the abysmal quality of the secondary filter box.
Let me elaborate:
The secondary filter screen and filter box have very poor-quality injection molding. The filter box and the filter that goes into it do not line up or fit together properly, so lint blows right past/around the filter. This means lint that the filter should catch is actually accumulating on the heat pump coils, which is exactly where lint should never reach.
Also, the filter cartridge has little tabs that are supposed to lock together, but if you snap them together, they just pop back apart. And, despite two gaskets – one against the screen and one on the filter box – I can hear the air howling past the filter box, meaning DESPITE TWO GASKETS the filter box does not seal.
Considering the cost and complexity of this appliance, and considering that this filter box and filter are the only thing protecting the machine from failure, THE FILTER BOX SHOULD BE MANUFACTURED WITH AEROSPACE PRECISION!
Again, if you look at the filter cartridge inside the filter box, the filter does not line up with the box, so lint/hair/dust/etc are going around the filter and getting caught on the large-mesh grate that is supposed to keep hands and other objects from entering the heat pump area.
Let me put it very simply for anyone thinking about buying this poorly-built apparatus. I have been in literally hundreds of factories around the world, and any plastics engineer would have recognized the incredibly poor quality of injection molding and that the parts DO NOT fit together before finalizing the design.
This is the most expensive dryer from a so-called “premium” manufacturer, and finding this kind of poor quality is no different than buying a very high end luxury vehicle only to realize the dash board and center console do not fit.
Here are some more problems with this "appliance":
The machine makes a rattling noise like a fan blade is tapping something. It isn't the heat pump running, but literally a rattle. It made this noise straight out of the box.
And I should also mention the feet that come with the stacking kit. The threads on the feet are much thicker than what the bottom of the machine can accept, so the metal on the bottom of the machine winds up cutting the plastic of the threads. Get ready to work up a sweat installing these feet, which are also very poorly made.
Back to the abysmal lint filter: Believe me when I tell you, the lint filter is so poorly manufactured that it will 110% be the reason this machine fails. Since I already renovated my laundry room to get rid of the dryer vent, I am without actual options for a dryer.
Any of the other ventless options are so small I cannot fit a blanket inside them. This one from Whirlpool is the right size, but based on the filter box, the rattling, and the junky stacking kit, the quality of this machine is so poor I wish I could leave negative 5 stars.
This dryer is truly one of the most poorly executed designs I have ever seen, due entirely to the junky filter box. I honestly don't think I could have paid Whirlpool to manufacture a more poorly-executed design. Unfortunately, I also have a matching Whirlpool washer, which I purchased specifically so that these could stack.
This will be the last Whirlpool anything I ever buy. Mark my words that I will not buy so much as a toaster oven from Whirlpool ever again. With this one single clothes dryer, Whirlpool has utterly destroyed their reputation in my book.
Shame on you, Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2023
Thank you for sharing your insights with us, DoneWithWhirlpool. It's hard for us to hear that you had a negative experience with your Dryer, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64263PAUi or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com