I keep my phones a long time so need good protection that will hold up over the years. I'm very happy with my first Otterbox (Defender series). Wasn't sure if I'd use the belt clip but it really does come in handy because pockets in some of my jeans are too small for my LG V40 and I don't carry a purse very often.
Had an OtterBox for an LG v20 came with a screen protector the newer one does not
Response from otterbox.comBy OtterBox, Customer Service Team , October 9, 2019
Hey, Mike!
We're sorry to hear about your disappointment with your new Defender Series case. After extensive research, our engineers determined that the best way to interact with the screen of this device was without the addition of built-in screen protection. We'll be sure to get your feedback passed up the ladder.
If you run into any other problems with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Bought this Defender case about two months ago and am very satisfied with the functionality and appearance. I would rate 5 stars except it does not include a screen protector.