Customer reviews from otterbox.com
OtterBox - Defender Series Modular Case for LG V40 ThinQ - Black
Average customer rating
4.5
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
16
4 Stars
3
3 Stars
5
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for OtterBox - Defender Series Modular Case for LG V40 ThinQ - Black
Posted by: xGRINCHx
Verified Purchase:Yes
I only trust my phone to be kept in an OtterBox to withstand harsh construction environments.
My only problem with this case is how it locks the phone to the belt clip. This particular case locks in the phone in only one direction and can't be reversed. I have to reach the phone with my left hand instead of my right. This is mostly due to the button location of the LG V40.
My only problem with this case is how it locks the phone to the belt clip. This particular case locks in the phone in only one direction and can't be reversed. I have to reach the phone with my left hand instead of my right. This is mostly due to the button location of the LG V40.
Written by a customer while visiting otterbox.com
Posted by: Adam Hayes
Verified Purchase:Yes
This is my 4th OtterBox, I have dropped all 4 of my phone's numerous times and not a scratch on any of them. I am an ABSOLUTE otter box believer, I will only use otter box for my phone protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: New Wine 9
Verified Purchase:Yes
I've had my Defender case for one week. I already dropped my phone. Completely protected. Glad I bought it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sullivanandassoc net
Verified Purchase:Yes
This is my third OtterBox, an my next phone will have one as well. I really like the case, and the belt clip is well designed also.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: dractr
Verified Purchase:Yes
I love the security of knowing if I drop my cell phone it will be safe from most everyday abuse.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Phil
Verified Purchase:Yes
Otter box seems as durable as the previous model phone I had. However, the lock clip on this current model is offset. No longer centered, so the phone will only go into the clip one way. When I am working on a lift or other dangerous situation, it is very inconvenient to have to make sure the phone is facing the correct way to securely set it in the clip
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 21, 2019
Hey Phil,
Although it's great to hear that this Defender's durability seems up to the usual standards, we apologize that you're feeling a little thrown-off from the updated belt clip! This holster is specifically designed to work seamlessly with the side buttons on the case, so it can only be inserted one specific way. Rest assured, after a brief adjustment period, using that belt clip should start to feel like second nature!
If you have any additional questions or comments going forward, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Although it's great to hear that this Defender's durability seems up to the usual standards, we apologize that you're feeling a little thrown-off from the updated belt clip! This holster is specifically designed to work seamlessly with the side buttons on the case, so it can only be inserted one specific way. Rest assured, after a brief adjustment period, using that belt clip should start to feel like second nature!
If you have any additional questions or comments going forward, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Carmen
Verified Purchase:Yes
I have not use it yet. Everytime I put on my phone it messes up my screen protector. Is there ascreen protector that would not peel off on the edges once I put on the case?
Can you give a name of screen protector or recommend to what to use that fits and would not peel on the sides and corners.
Can you give a name of screen protector or recommend to what to use that fits and would not peel on the sides and corners.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 28, 2019
Hi Carmen,
We apologize that your most recent OtterBox case isn't getting along well with your separate screen protector! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that absolutely all screen protectors will work with our cases. That being said, our friendly Otters know quite a bit in terms of alignment, and would love to take a closer look to see if we can help at all. Please feel welcome to give them a call at 1-855-688-7269, and they'll gladly provide additional assistance!
Best,
OtterBox Customer Service Team
We apologize that your most recent OtterBox case isn't getting along well with your separate screen protector! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that absolutely all screen protectors will work with our cases. That being said, our friendly Otters know quite a bit in terms of alignment, and would love to take a closer look to see if we can help at all. Please feel welcome to give them a call at 1-855-688-7269, and they'll gladly provide additional assistance!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Albert
Verified Purchase:Yes
Case is still good quality, but aggravated it does not have a screen protector. Its bad enough the phone companies are ripping us off for these phones, at least you can do is provide us with bullet proof protection. Will definitely be looking around next time for a better case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2018
Hi Albert,
We're sorry to see that this Defender series isn't checking all of your boxes so far! We intentionally decided to engineer this case without a built-in screen protector in order to perfectly complement your touchscreen, but we completely understand why this decision would make some feel apprehensive. Rest assured, this case still went through extensive testing to ensure maximum device security, and we're confident that it should prove its worth as it keeps your LG V40 ThinQ safe going forward! If you run into any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Regards,
OtterBox Customer Service Team
We're sorry to see that this Defender series isn't checking all of your boxes so far! We intentionally decided to engineer this case without a built-in screen protector in order to perfectly complement your touchscreen, but we completely understand why this decision would make some feel apprehensive. Rest assured, this case still went through extensive testing to ensure maximum device security, and we're confident that it should prove its worth as it keeps your LG V40 ThinQ safe going forward! If you run into any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com