Customer Reviews for Blendtec - Professional 800 11-Speed Blender - Black/Clear
Customer Rating
5
Best Investment
on September 8, 2024
Posted by: E Mcgee
from Laguna Beach, Ca
Gender:Male
It’s now been 12 yrs and still going strong. We work our Blender a couple of times a week for smoothies, often with frozen fruit and ice!! We even add raw almonds and yet you would never know, because of how smooth the finished product is. An Excellent Blender!!
The blender on its nose is great, sharp looking, and as advertised quiet!! However unless you plan on making a full carafe, which is of considerable size, one of two scenarios will happen on the smoothie setting with a carafe that’s such a square. Pockets of unmixed potential get stuck in the corners or an air pocket forms, in either scenario a utensil is required to correct this inconvenience. Admittedly it’s a small matter for an otherwise solid blender but for the price, reputation, and potential it’s an unfortunate occurrence.
Purchased two blendtecs over the years, then decided to make a major investment in the 800. Awesome sound dampening and operation. After a few years it stopped blending properly. Out of 7 days a week I use maybe 4 days 90% smoothies. Customer service had me return for repair. Unit repaired. a few years later started smoking. Had me return it again. Customer service is great in that Blendtec backs their warranty. After a few months, I detect a slight burning smell and the unit does not run like it used to....it's almost as if someone turned down the throttle(I know it sounds hard to believe but it doesn't have the power it used to). At this point I am at a loss, I have not called CS. I don't know if I got a lemon but for the amount invested I am very, very disappointed. It's still within warranty but how many times do I have to box this up and send it back? I have recommended Blendtec to others but I will not be doing so anymore. At this point I would like a resolution that does not involve me shipping this back again...this would be the 3rd time.
No, I would not recommend this to a friend.
Response from blendtec.comBy Ashlie, Customer Service, September 11, 2023
Thank you for contacting Blendtec. I am sorry to hear about the issues you are experiencing. Please give us a call at 1-800-748-5400 and we will see what we can do to take care of you.
I am very happy with my blender and I wish I wind have stared here first. I went the vitamix route and tried the A3500 which is supposed to be their top of the line but after 3 replacements the blender could not handle a simple smoothie. After reading more reviews others had the same issue. I returned the blender and tried a series 800 from blendtec and it blended what the vitamix couldn’t with ease and was much quieter having the sound dampening cover! I would recommend this blender to everyone looking for a serious blender that is also quiet. I love it!!
Epic blender so far. Only had it few weeks. Blended oranges into juice smoothly. Made ice cream, somewhat successfully. It crushes ice no problem. Powerful and quiet. I tried making carrot juice and was unable to blend it smoothly but may need to try again. I look forward to years of service and fun. I would definitely recommend this model to others, especially if you can get it on a nice sale.