Customer reviews from Melissa and Doug
Melissa & Doug - Fresh Mart Grocery Store Play Set - Multi
Average customer rating
4
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
109
4 Stars
16
3 Stars
16
2 Stars
15
1 Star
19
71%of customers recommend this product.
(
61 out of
86)
Customer Reviews for Melissa & Doug - Fresh Mart Grocery Store Play Set - Multi
Posted by: Christy
Verified Purchase:Yes
Although priced a little too high, the girls love it !
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Disappointed
on January 1, 2024
Posted by: Bigbob
from Levittown, NY
We got the grocery store for my grandson. Everything went well with the assembly until we got to the refrigerator door. The door would not stay on. After a few times the clip on the bottom broke off. I was looking at past reviews and see that this has been an issue for over three years. Part of the problem is that the spring clip cannot hold the weight of the door, this is why it’s falling off. The clip should be on top of the door and bottom hinge ne solid. I can’t believe after all these years nobody could figure out this problem and fix it. Can we please get a new door with the clip on top?
Response from Melissa and DougBy consumer care, January 4, 2024
Hello Bob,
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store . Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you.
Your friends at Melissa and Doug
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store . Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you.
Your friends at Melissa and Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
3
Grocery Mart issue
on February 7, 2024
Posted by: Janice
from Chicago
Bought the fresh mart for grandkids for Christmas and they love it but the design of the refrigerator door is flawed. Just a little plastic clip that has broken off with minimal use. Very disappointed
Response from Melissa and DougBy consumer care, February 8, 2024
Hello Janice,
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store. Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you.
Your friends at Melissa and Doug
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store. Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you.
Your friends at Melissa and Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
5
Love it. Just need a couple of replacement parts
on November 14, 2024
Posted by: Grammyjen
from Peoria heights il
Anyway to replace the pen and the refrigerator door? Both have broken. Love it otherwise!!!!!?
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Scanner broken
on January 5, 2025
Posted by: Marions1
from Detroit, MI
I bought this for my son for Christmas and the scanner has already broken. Pretty disappointed for the price of this it should be functioning. Seems like it’s a big issue with this product.
Response from Melissa and DougBy care, January 6, 2025
Hi!
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience. Please give us a call at 800 284 3948.
Your Friends at Melissa & Doug
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience. Please give us a call at 800 284 3948.
Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Scanner never worked
on January 12, 2025
Posted by: King M
from Boston Ma
I just assembled this for my kids and the most important part the scanner doesn’t work what a waste of time.
Response from Melissa and DougBy care, January 14, 2025
Hi!
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience with the scanner. Please give us a call at 800 284 3948. Anyone on our friendly consumer care team will be happy to help you.
Your Friends at Melissa & Doug
Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience with the scanner. Please give us a call at 800 284 3948. Anyone on our friendly consumer care team will be happy to help you.
Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug
Customer Rating
2
Not the quality I expected for the price
on April 7, 2025
Posted by: Danielle
from Ontario, Canada
Pretty disappointed with the quality of this grocery store. For the price I expected better, we purchased it in the fall as a Christmas gift for my 2 year old,along with most of the available accessories and just over 90 days later the fridge door is already broken, the scanner picks and chooses when to work and this is definitely NOT wood. As we also have a younger child, we hoped that this would last a few years for them both to enjoy, at this rate I have doubts whether it will last until next Christmas.
Response from Melissa and DougBy care, April 8, 2025
Hi Danielle,
Thank you for your post and bringing this to our attention. Unfortunately, your Fresh Mart is outside of our warranty period and we are unable to replace the door or the scanner for you.
We are sorry we could not be of more help.
Your Friends at Melissa & Doug
Thank you for your post and bringing this to our attention. Unfortunately, your Fresh Mart is outside of our warranty period and we are unable to replace the door or the scanner for you.
We are sorry we could not be of more help.
Your Friends at Melissa & Doug
Written by a customer while visiting Melissa and Doug