Customer reviews from electroluxappliances.com
Electrolux - 27.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
3.9
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
82
4 Stars
33
3 Stars
15
2 Stars
12
1 Star
20
74%of customers recommend this product.
(
117 out of
159)
Customer Reviews for Electrolux - 27.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
3
solid -but still not great
on September 14, 2016
Posted by: thomh70
from DFW, TX
[This review was collected as part of a promotion.] Overall I would say this is a solid unit. The features are above average and the two ice makers are great.. Our lower unit needed to be replaced less then a month after purchase. I pray that this isn't a sign of things of things to come. The drawer configuration and controls are great. The compressor is a little loud in my opinion but overall I think the unit is a step up form their previous design.
I would recommend this to a friend!
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, September 15, 2016
Thomh70, thank you for taking the time to share your thoughts with us. We are happy to hear that you are enjoying your new refrigerator. Typically, the compressor operates at a higher pressure when first starting and the noise should disappear as the refrigerator continues to run and balance pressures. Hope this helps! -Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
First Electrolux--what took me so long
on September 14, 2016
Posted by: KennethB
from Orlando, FL, United States
[This review was collected as part of a promotion.] I am so impressed with our new Electrolux. The styling and functionality surpassed expectations.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Water dispenser pools and spill, circuit board bad
on September 14, 2016
Posted by: Pbtops
[This review was collected as part of a promotion.] Just six weeks in and this machine is emptied of all its food after a routine electrical work in my house at the circuit breakers. The unit won't hold temp. Company honoring warrantee, but I'm out a fridge!
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, September 20, 2016
Hello Pbtops, thank you for taking the time to share your experience with us. We hate to learn that your refrigerator is not working properly. Please contact us directly so we can discuss your situation further. Thank you, Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Very noisy
on September 22, 2016
Posted by: Noisyelectroluxfridge
from Boston
This is the second replacement for a older model with bad ice maker
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, September 28, 2016
Hey Noisyelectroluxfridge, we hate to hear that you are unhappy with your new refrigerator. After further review, it appears service was out and completed on Sept 22. Please do not hesitate to reconnect with us if you should have any additional questions. Thank you kindly, Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Replacement of a "lemon" same model.
on October 14, 2016
Posted by: Shiny new
from Wisconsin, United States
[This review was collected as part of a promotion.] We have had the refrigerator for 3 weeks. It is replacing the same model that we had problems with for 4 years, some engineering issues. It was delivered with dents in two doors so we are waiting for those to be replaced. I wish the control for the door ice/water dispenser was not made of plastic, it looks cheap. The refrigerator sticks out of the custom built cabinets we had made for the original refrigerator when the house was built, lost the nice clean look.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, October 21, 2016
Hello Shiny New, thank you for taking the time to share your feedback with us regarding your new refrigerator. We are terribly sorry to hear that your appliance was delivered with some imperfections and hope that your local dealer is able to resolve your concerns in a timely manner. We do hear your thoughts concerning the ice/water dispenser and have properly forwarded to our design team in hopes to implement consumer insights for optimal performance in the future. If you should have any future questions regarding our products please don’t hesitate to contact us. -Thank you, Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Electrolux Issues
on October 30, 2016
Posted by: Nogoat
from Wisconsin
[This review was collected as part of a promotion.] Just received Electrolux EW28BS85KS. Was sold that this was a top tiered refrigerator.
The noise from Fridge is louder then any other Fridge I've ever had. The noise only goes away when opening the door. One end of kick plate is off, the doors are unaligned, the crisper drawer hits top shelf when closing and that's after the first two days.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, November 8, 2016
Nogoat, I do apologize for any inconvenience and frustration these recent events have given you. Getting used to the sounds from a new refrigerator can be irksome. Normal operating sounds are addressed on page 29 of your Use & Care Guide. While the Use & Care Guide provides general installation and operating instructions for your model, we do recommend using a service or kitchen contracting professional to install your refrigerator. Most of the items you are citing are considered installation issues. I would advise you to contact your installer and have these items addressed by them, if not, the Use & Care guide can be utilized for information. Pages 7 and 8 of the Use & Care guide shows how to reattach the toe grill, and align the doors. It may be that the crisper drawer is not on the glides correctly. Page 24 addresses how to remove the crisper drawers and reinstall them. If you have any questions, please reconnect with us directly for assistance. Have a good day! Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Nice look
on November 10, 2016
Posted by: Denise04
from Charlotte, NC, United States
[This review was collected as part of a promotion.] My husband hates the in door ice maker. Very slow, takes forever to full a cup.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, November 14, 2016
Denise04, thank you for sharing your experience with us. Our records indicate you have a service call in progress. I have every confidence that our Authorized Service Provider is working diligently to return your refrigerator to factory specifications. We hear your voice and appreciate that you've taken your time to share your important quality and design concerns with us. If you have any questions, please reconnect with us directly for assistance. Warm regards, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Fridge of my dreams
on November 16, 2016
Posted by: Alaska Queen
from Soldotna, AK
[This review was collected as part of a promotion.] I love this fridge it is the fridge of my dreams tinted glass, led lights, 2 ice makers and a place to store the ice cream. My only issue is the bottom ice maker is not working I was told it came from the factory with out a gasket? So I am working on getting that fixed.
Written by a customer while visiting electroluxappliances.com