Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
408
4 Stars
163
3 Stars
41
2 Stars
23
1 Star
61
83%of customers recommend this product.
(
506 out of
608)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
2
Lower than average washer
on February 7, 2025
Posted by: Dan.H
from California
[This review was collected as part of a promotion.] Whirlpool Is not good like 10 years ago.
I have whirlpool front door washer which it’s door is plastic not glass anymore. Therefore it makes more sound when tumbling.
Secondly, this model 560chw uses too little water so I always add extra rinse time. That is not what I want. Last but not least, the digital control panel is so sensitive and most important thing is the drum spinning is not balance most the time. I wish I didn’t buy it.
I have whirlpool front door washer which it’s door is plastic not glass anymore. Therefore it makes more sound when tumbling.
Secondly, this model 560chw uses too little water so I always add extra rinse time. That is not what I want. Last but not least, the digital control panel is so sensitive and most important thing is the drum spinning is not balance most the time. I wish I didn’t buy it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 10, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #671639.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #671639.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
GARBAGE. Get literally any other model.
on February 8, 2025
Posted by: Notaplumber.
from Seattle washington
TERRIBLE DESIGN. your clothes will eventually start smelling like mildew and no matter how many times you use a cleaning tablet your clothes will still STINK. there’s no reasonable way to clean any filters or anything that could be causing this issue without taking the machine out and unscrewing panels and trying to squeeze your way into the machine. Unlike other models where they put a drawer to access the filter you need to be a licensed plumber to deep clean this atrocity. Whatever engineer designed this hunk of junk needs to be fired immediately.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 11, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #672314.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #672314.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
The absolute worst
on February 9, 2025
Posted by: Megs
This came with my apartment and it is the worst washing machine that I have ever used. It doesn’t fill up with nearly enough water to wash anything. The rinse cycles don’t effectively rinse anything. Whoever designed this has never had to do laundry their entire life. It’s clunky and the cycles are stupid.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 11, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672528.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672528.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good products
on February 15, 2025
Posted by: Mac1
from Calgary, Alberta
[This review was collected as part of a promotion.] We bought a new house and all the appliances we purchased are all Whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice updated unit
on February 18, 2025
Posted by: SammySam
from Texas
[This review was collected as part of a promotion.] Came with our new home; it holds smells and needs to be cleaned every month. Works well though.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Washer continues to give Lo Fl error
on February 21, 2025
Posted by: Carmyn
[This review was collected as part of a promotion.] Just moved in a new build with my new washer.
I cannot complete a wash cycle without the Lo FL error.
I cannot complete a wash cycle without the Lo FL error.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 21, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 682907.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 682907.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
fantastic, your clothes will never be clean again
on March 3, 2025
Posted by: angelique
After 4 years, I regret every moment I've had to use this washer & dryer.
do. not. buy.
so long as all you ever need to wash are perfectly clean standard test fabrics used in a laboratory testing facility, you're golden, this is the machine for you!
if you are in fact a human being with actual laundry ranging in sizes from tiny baby socks to massive king size 1500 thread count cotton sheets and multiple large dogs... stay away. stay far far away. you will never have clean clothes again.
prior to buying this machine my laundry day went something like this:
go to laundry mat, load 6 washers with full loads, wait 1 hour, throw lovely clean clothes in dryers, wait 1 hour, take clothes home. 6 loads of laundry finished in two hours flat, perfectly clean, perfectly dry.
go to laundry mat, load 6 washers with full loads, wait 1 hour, throw lovely clean clothes in dryers, wait 1 hour, take clothes home. 6 loads of laundry finished in two hours flat, perfectly clean, perfectly dry.
Now?
Now my laundry day starts at 6 am and finishes sometime around 10 pm, three days a week, every week, forever.
Every single item more complex in shape than a square hand towel gets put in a net garment bag. Otherwise the machine will pull the sleeves and/or legs off, tear hems, and rip zippers across every other garment in the washer load to great shredding effect. Also, be prepared for it to roll anything larger than a washcloth into a tight burrito. Obviously, this burrito of tightly rolled laundry will not wash, will throw off the spin cycle, and will come out worse off than it went in. Now that you've properly protected all your items, they get put into the bathtub with laundry soap and thoroughly wetted with the soapy water. Don't use extra soap! Only use the amount of soap recommended for a HE washer, or you'll end up with suds everywhere. Now then, the drenched soapy clothes are loaded into the washing machine and the bulky cycle with pre soak and extra rinse is selected regardless of what's to be washed. Before starting the cycle, remember to load several buckets worth of additional water into the basin by hand. Yes, you need to add more water in addition to the soaked clothes water. Once the first cycle is finished we get to begin the second cycle! So. Much. Fun. This 2nd cycle is ostensibly the "rinse" cycle, it doesn't really matter what you choose, it wont actually wash all the soap out from the first cycle that's already gone through three rinses, even though we only added the specified amount of soap for a HE machine in our bathtub water. Now that you have "washed" and "rinsed" your clothes with two wash cycles, we get to actually wash our clothes! Yes, yes, it's so exciting, I know. The third cycle is in fact the last washing the clothes will need to be "washed" and "rinsed." For this 3rd cycle we're adding whatever laundry detergent we want our clothes to smell and feel like. Personally I'm a fan of Zum, the clothes smell amazing, and feel fantastic. But only load the absolute bare minimum amount of detergent, if you're feeling particularly adventurous we can use as much as half a dose! Exciting stuff. Oh, and don't forget, you'll want to be sure to hit that "extra rinse" button! do. not. forget. Sometimes, it's still not enough and the clothes still feel coarse from the pH of the laundry detergent. If this occurs, you'll want to throw it through one last "drain and spin" cycle but with an "extra rinse." Now! after a torturous 4+ hours of washing, your HIGH EFFICIENCY machine has successfully cleaned your clothes. Aren't you feeling the energy and water savings? Boy I know I sure am, not.
Now my laundry day starts at 6 am and finishes sometime around 10 pm, three days a week, every week, forever.
Every single item more complex in shape than a square hand towel gets put in a net garment bag. Otherwise the machine will pull the sleeves and/or legs off, tear hems, and rip zippers across every other garment in the washer load to great shredding effect. Also, be prepared for it to roll anything larger than a washcloth into a tight burrito. Obviously, this burrito of tightly rolled laundry will not wash, will throw off the spin cycle, and will come out worse off than it went in. Now that you've properly protected all your items, they get put into the bathtub with laundry soap and thoroughly wetted with the soapy water. Don't use extra soap! Only use the amount of soap recommended for a HE washer, or you'll end up with suds everywhere. Now then, the drenched soapy clothes are loaded into the washing machine and the bulky cycle with pre soak and extra rinse is selected regardless of what's to be washed. Before starting the cycle, remember to load several buckets worth of additional water into the basin by hand. Yes, you need to add more water in addition to the soaked clothes water. Once the first cycle is finished we get to begin the second cycle! So. Much. Fun. This 2nd cycle is ostensibly the "rinse" cycle, it doesn't really matter what you choose, it wont actually wash all the soap out from the first cycle that's already gone through three rinses, even though we only added the specified amount of soap for a HE machine in our bathtub water. Now that you have "washed" and "rinsed" your clothes with two wash cycles, we get to actually wash our clothes! Yes, yes, it's so exciting, I know. The third cycle is in fact the last washing the clothes will need to be "washed" and "rinsed." For this 3rd cycle we're adding whatever laundry detergent we want our clothes to smell and feel like. Personally I'm a fan of Zum, the clothes smell amazing, and feel fantastic. But only load the absolute bare minimum amount of detergent, if you're feeling particularly adventurous we can use as much as half a dose! Exciting stuff. Oh, and don't forget, you'll want to be sure to hit that "extra rinse" button! do. not. forget. Sometimes, it's still not enough and the clothes still feel coarse from the pH of the laundry detergent. If this occurs, you'll want to throw it through one last "drain and spin" cycle but with an "extra rinse." Now! after a torturous 4+ hours of washing, your HIGH EFFICIENCY machine has successfully cleaned your clothes. Aren't you feeling the energy and water savings? Boy I know I sure am, not.
why? why does all of this have to take place? because that's how little water this machine uses. it's impossible for it to result in clean clothes any other way. the bulky cycle adds the largest amount of water for the weight of the load. presoaking the load before adding it to the basin makes the load physically weigh more so that the machine's load sensors will add more water based on the weight of the load. the soap has to be added via the bathtub water soak because if you add the soap via the dispensing cup it doesn't actually disperse in enough water to evenly distribute across the entire load of clothes. all the extra rinsing because once the load is running there's no real way to get extra water in to rinse properly. I have frequently ended up tossing the load into the bathtub for a manual rinse because I didn't have the time to waste letting the machine rinse 4+ times just so I didn't have to take the time to do it manually.
Buying this machine, no matter how good the sale at the time, was a terrible terrible mistake that I regret on a near daily basis.
and if you were unfortunate enough to buy the matching dryer, you get to deal with the additional joy of watching it roll every single load into a giant burrito that you have to go and pull apart every 3 minutes to keep the load separated so it will actually dry in the dryer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 688413.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on March 4, 2025
Posted by: Ronie53
[This review was collected as part of a promotion.] I purchased last month and is living up the the expectations of WP! The drum is huge and I live front loads! It is quiet and has numerous settings !!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com