Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
408
4 Stars
163
3 Stars
41
2 Stars
23
1 Star
61
83%of customers recommend this product.
(
506 out of
608)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
1
3 years - broken
on April 13, 2023
Posted by: Youno
from Surrey, BC
We are in Canada. This Whirpool washer was included in our new townhome that was built 3 years ago. Now, the washer started leaking water from front buttom which damaged our mainfloor ceiling with huge watermarks. Can’t believe the washer’s lifespan is only 3 years. We will just replace this washer with Samsung or LG since the repair cost is going to cost us close to a new machine. It was good until a small problem starts to happening, then it becomes your nightmare. Attaching a video of the leakage. The leak is not from hose, door, or seal… it just drips from the buttom. I ran the machine to take a video but our original leakage literally soaked the entire carpet outside of the cabinet. We also had a Whirpool microwave with lots of problem that took us 2-3 months to start using it.. good luck.
No, I would not recommend this to a friend.
(click to see the video)
Response from whirlpool.comBy Whirlpool Team, BP BV, April 13, 2023
Hello Youno! We are so sorry for the issues you have experienced with your Whirlpool dryer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number, and include Case #302926. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
2
not as good as other models
on November 25, 2019
Posted by: Beanniejr
from Kanata/Ottawa
[This review was collected as part of a promotion.] Our 4th Whirlpool washer in 16 years needed replacing (extended warranties). At the 1st month, to the exact date, of delivery, we had the repairman here to investigate the following details: spin cycles were very loud, shaking unit, and still wet at the end of the wash. He didn't do much, but he did say that blankets and bathmats should not be washed in this machine (hadn't done that yet), and not to use a full load. Wow. This means I can't really use the washer properly. True, it is quieter on a "medium" load. It is still very noisy on a small load. The clothes still don't come out damp, like all the previous washers. I now have to do laundry more often, and, as the repairman suggested, take my blankets/bath mats to a commercial laundrymat. So why did |I buy a new washer???
No, I would not recommend this to a friend.
Response from whirlpool.comBy DOBBSNC, CASOCIALCARE, November 27, 2019
Hello Beanniejr! We sincerely apologize to hear you are displeased with the design of your new washer. The newer washers will require some additional care from previous models due to recent changes over the years. We apologize to hear that this does not meet your expectations and appreciate you taking the time to provide your feedback. If you have any additional questions please send us an email to canadasocial@whirlpool.com. Please include your best contact number and the reference ID 226415728. Thank you -Cody
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on September 16, 2019
Posted by: Jlwent
from Corrales, NM
Gender:Female
I purchased this washer and the matching dryer 6 months ago. Repair people have been here 3 times. The motherboard and wiring harness of the washer blew out after one month. Took a month to fix because repair people could not diagnose the problem. After that the dryer stopped working. The drum fell off the rollers. After 3 months of use. I complain to Whirlpool, I complain to Lowe’s but they don’t care. Sure the CEO’s are playing golf laughing it up as to what suckers we are. Won’t ever buy Whirlpool again, or appliances from Lowe’s.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Digital Care, October 8, 2019
Hey Jlwent, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Drain filter
on May 10, 2022
Posted by: Bon22
from Bc
The manual shows a drawer at the bottom to get at the drain filter but there isn’t one therefore you have to take the entire front off including the door, very difficult
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL , June 1, 2022
Hello Bon22!
We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 257370690. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 257370690. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
VERY DISAPPOINTED
on October 16, 2019
Posted by: CMLNP50
from SAn Luis Obispo Ca
Gender:Female
[This review was collected as part of a promotion.] I bought this washing machine in June this year after my Whirlpool duet needed high cost repair. I am sorry I did not go ahead with the repair.
The new washer gets off balanced even if I placed the clothes evenly in the tub.
When it gets to the last spin and says one minute remaining, it has continued to spin up to 30 minutes which has been rough on my clothes. I have had to stop it manually. This has happened several times! I have had the repair person out twice. The control board was replaced and the washing machine balanced. Since then, The long spin cycle has occurred several times so the control board was not the answer.
It is extremely loud especially on spin. My Duet was not.
I have used Whirlpool appliances for many years and this is the first time I have been disappointed.
The new washer gets off balanced even if I placed the clothes evenly in the tub.
When it gets to the last spin and says one minute remaining, it has continued to spin up to 30 minutes which has been rough on my clothes. I have had to stop it manually. This has happened several times! I have had the repair person out twice. The control board was replaced and the washing machine balanced. Since then, The long spin cycle has occurred several times so the control board was not the answer.
It is extremely loud especially on spin. My Duet was not.
I have used Whirlpool appliances for many years and this is the first time I have been disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital Care, October 30, 2019
Hey CMLNP50, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy.
on January 9, 2024
Posted by: Jordan
from Vancouver BC
The design of this washer is extremely stupid. Whoever designed it was clearly not thinking when they designed access to the drain pump valve. In order to gain access you have to take off the top panel, front panel and rubber gasket. Truly the most idiotic design.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, January 10, 2024
Hello, Jordan! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (277183264). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Issues
on December 23, 2019
Posted by: Customer891
from Florida
[This review was collected as part of a promotion.] Washer is so-so, noisy and bounces. Base that Whirlpool matches online was ordered, did not fit. Tried to get tech support from Whirlpool, that did not help. Still trying to get satisfaction.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Vibrates to much
on December 23, 2019
Posted by: Prtsguru
from Airdrie Alberta
[This review was collected as part of a promotion.] It seems to be a decent washer, but we find it vibrates to much. The warranty people think it's normal but we don't.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com