[This review was collected as part of a promotion.] My old washer broke Thanksgiving week. My local dealer did not have a front load Whirlpool in stock so we had to order one. It took three weeks to arrive. That meant I had nine loads of wash waiting so my new washer got a fast braking in. It works great except it seems to get out of balance and tends to walk out.
this came with a prebuild condo. Given the option, i'd have shopped for my own. My washer is 3 years old now, it leaks out the side from somewhere and through the sealing gasket in the front door. Alarms are constantly going off. The bulky items settings doesn't always seem to limit the spin cycle and causes the machine to slam around. the front panel display is glitchy and exhibits weird behaviour when some other error comes on. Just a real annoying piece of junk.
I'm loving it, no complaints so far. Question - is this model an HE washer? I've been using HE detergent, if not an HE model, should I switch my detergent?
[This review was collected as part of a promotion.] This washer replaces a Whirlpool Duet washer that failed 1 month before it was 12 years old. The old washer worked with no problems until this time. The new washer has too many settings that are not necessary, and don't run as long as the timer says it will. The "END" light stays on for only a short time, the shuts off, if you forgot that you done a load you don't see it. Old machine had a small light, dim but on. As soon as machine goes into sensing mode it drops 1 minute of time, how can it know after 1 or 2 rounds of the drum to drop a minute? I have only one time had the sensor mode add time, that time I put in way more clothes than anyone would put in, the sensor added time but stopped 13 minutes before the starting time said it would. The old machine didn't cause a water hammer, new machine is very loud. This is the first time I have bought a extended warranty, because of all the things I found this machine to do when getting to know it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 23, 2022
Thank you for sharing your insights with us, not worth it new washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] I love this new washer, the controls are easy to use, just choose your load and the washer picks the approriate settings for you. You can override them if you want to change. I mostly just let it choose settings by itself. Very easy to use.