Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
408
4 Stars
163
3 Stars
41
2 Stars
23
1 Star
61
83%of customers recommend this product.
(
506 out of
608)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
2
Washer - does not drain
on October 18, 2020
Posted by: Heatw
from Saskatchewan
[This review was collected as part of a promotion.] I have had this washer for 7 weeks and it has been very frustrating. Any time I wash a quilt or foot mat or mattress pad the washer does not drain and does not spin the items to drain them.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , October 20, 2020
Hello, Heatw!
We are so very sorry to hear that you are not completely satisfied with your washer. It can be indeed frustrating to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 237937996. We look forward to hearing from you and hope you have a wonderful day! Thankyou, - Andrea
We are so very sorry to hear that you are not completely satisfied with your washer. It can be indeed frustrating to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 237937996. We look forward to hearing from you and hope you have a wonderful day! Thankyou, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Features
on February 10, 2021
Posted by: Leslie22
from Aubrey Tx.
[This review was collected as part of a promotion.] I bought this washer & matching dryer when I needed to replace the old ones. I am happy with all the features and they are the perfect size for just me. the one thing I don't like about them is the buttons/screen on the front is a touch screen and if you bump with your hand or lean over and bump with hip it turns on. Meaning the front is VERY sensitive to touch. When putting clothes on top of the washer or dryer it turns on the machine. Other than that this is the perfect washer and dryer set for the money.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on June 15, 2021
Posted by: Jojo
from Mississauga
[This review was collected as part of a promotion.] I bought this month ago and very satisfied the way it’s work and it’s features and how fast it is
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
So many great features!
on June 16, 2021
Posted by: Bbtb2
from Vancouver
[This review was collected as part of a promotion.] This washer came with my townhouse purchase. Great capacity, many features, and the spin is so great that the clothes dont come out soaking wet, love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Different Nice
on July 7, 2021
Posted by: B.B.
from Shelby Township, Michigan
[This review was collected as part of a promotion.] I love my Whirlpool washer! It's different because there are no load sizes and the washer knows by the weight of the clothes. I can sanitize my whites this is stuff I couldn't do before and it works great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good basic machine
on July 24, 2021
Posted by: cruisinbill
from Winnipeg MB
[This review was collected as part of a promotion.] Some background here: my spouse and I did not choose this washer. It was supplied as part of an appliance and fixture package in our new condo by the builder. We had no input into the type or brand of appliances or fixtures. The washer is part of a stacked pair [the companion dryer is a Whirlpool model YWED562OHW2).
We had viewed this washer (and its dryer companion) in the condo builder’s display suite, located in an adjacent building to the one we just moved into. It looked very good, controls and features were certainly acceptable (i.e. comparable but not as extensive to the life’s good stacked pair we had in our former house) and we were assured by the builder’s representative that this combination pair would be the same in our condo we were having built.
What we forgot was that the display suite was quite a bit bigger with a large (compared to ours) laundry/mechanical room. When we actually moved into our condo, we observed that the washer/dryer unit was tight to the wall, only 2 inches from the hot water tank, and the water supply and drain hoses unreachable should we need to turn them off or replace them (as Whirlpool recommends be done after five years use). Now, this is not necessarily the builder’s fault; its appliance supplier would have recommended the appropriate size units to fit these rooms throughout the condo complex. Nevertheless, we are concerned about the aforementioned maintenance and also the process to unstack and disconnect the washer and dryer should either require service. It is definitely not a do-it-yourself project.
Washer cycles. There is a very good, tabloid-size paper Quick Start Guide for reference. We use standard HE detergent and have the standard single-load dispenser. We do not use fabric softener. So far, we have found the cycle combinations to be adequate for our use, but the options in the ‘what to wash and how to wash’ selections are frustrating as many are set automatically and cannot be overridden. We do not know what ‘Sanitize with Oxi’ means; it is not documented. Our only issue with the washer’s operation occurred after two months use when the washer display flashed S5 and started chiming, much to my spouse’s concern. The washer reset itself but added additional time to the wash and rinse cycles automatically. We consulted the Owner’s Manual and could not find any reference to the code, in fact there was no troubleshooting section in the manual at all. My spouse went on the Whirlpool site and chatted with someone who sent her three PDF documents, one of which was in Spanish – are you kidding? They were absolutely of no use to us in deciphering the code and we then resorted to a Google search. The S5 code referred to one of three possible problems and we concluded that we had probably added too much HE soap to the wash load.
Washer care. We have cleaned the front seal and door surfaces after each use. In the ten weeks since moving into our condo, we have cleaned the machine twice using Affresh tabs (coincidentally the same tabs we used in our old washer). We also cleaned the dispensers at the same time. Everything was easy to do. What surprised us was that there is no provision to clean the drain pump (apparently this is offered on a different model). We did this on our previous washer and it proved to be very beneficial in keeping crud out of the pump filter within the washer.
Summary. This is a very competent and able washer and does the job for us.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works fine until it didn’t
on August 5, 2021
Posted by: Kaith
from Alberta, Canada
[This review was collected as part of a promotion.] Does everything a washer should do. Except it had an error with some sort of filter, when the technician came to fix it. He couldn’t find anything in the filter and then it magically started working again. I used to have a washer for 15 years that never had any problems. Had this one for one year.
No, I would not recommend this to a friend.
Response from whirlpool.comBy GENOSMJ , CA SOCIAL CARE, August 9, 2021
Hello, Kaith! We are terribly sorry to hear about this inconvenience with the 4.3 cu. ft. Closet-Depth Front Load Washer with Intuitive Controls (WFW560CHW). We would love to look into this situation and we are also here to help. Please email us at CanadaSocial@whirlpool.com to review your case by including your best contact number, the serial number, address, and Reference ID number 248722967. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too bad！
on August 11, 2021
Posted by: Nancy
from toronto
Borken after 3months ………Less 15times using ………Incredible！！！
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com