[This review was collected as part of a promotion.] Like that it does delicate wash and hardy dirty clothes. It does leave the occasional black spots on my clothes. Please advise how to eliminate this problem.
we purchased this washer last October 2022 and it's had problems w/ the spin ever since it was installed. If it spins up, which is not always, the entire house shakes. Otherwise it just starts to spin then slows and stops. Clothes are generally still soaking wet when the cycle is complete. Is this a common problem?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 6, 2023
Thank you for sharing your insights with us, Jon M.. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 271858. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] I bought this model about a month ago and still I'm trying to figure out the indications on the digital display. For instance why does it constantly display as washing when it has moved on to spin cycle. As I figure this out I think I will be much happier with my purchase. However when you try to phone for some guidance, or access chat for guidance you are put into automaton hell.
[This review was collected as part of a promotion.] I have been a Kenmore & Kenmore Elite consumer for more than 40 years. We NEVER experienced defects or hiccups with any of our Kenmore products. Regrettably, we purchased brand new Whirlpool appliances through the builder and each product, washer, oven, dishwasher, and refrigerator have had issues. Several times during the wash cycle the machine paused and a code of "FL" would flash, then "LO," would flash. After contacting Whirlpool, we were told to reset the machine. We have not had the products for a month, and there are already issues. So disappointed!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 20, 2023
Thank you for sharing your insights with us, Disappointed NY'er in FL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 262712. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] This was given to me with house by builder and it's not working properly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 15, 2023
Thank you for sharing your insights with us, Angela. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/64203oJAK or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 261562. We’re looking forward to hearing from you. Kristin S.