(This review was collected as part of a promotion.) We replaced a 14 year old Whirlpool Duet washer with this model WFW560CHW washer. The touch controls and musical chime give it an upscale feel. However, the door gasket is quite tight and it takes more force than expected to latch the door. The Add a Garment feature only allows 2 minutes from starting a cycle to add any missed clothes. The manual says to clean the drain pump filter regularly, but on this model, it is completely inaccessible. The top, control panel and front panel including door must first be removed to get to the filter. With the old Duet, we just removed three screws and the lower front panel below the door came off, exposing the filter.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, February 9, 2024
Hello, NitrousGasMan! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (277996395). Thank you! -Justine
[This review was collected as part of a promotion.] The controls are quick and intuitive so it’s easy to feel like I’m washing clothes the way they should be
(This review was collected as part of a promotion.) Bought with new home package. Not happy with the front digital. Seems doesn't always turn on when you think you have it started. Should have shopped for alternate style.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, January 30, 2024
Hello! We are very sorry to hear that you are not satisfied with your Whirlpool washing machine. Thank you for taking the time to contact us about the problems you have been having with your appliance. We understand that it is disappointing to have a washing machine fail to meet your needs and expectations, and we sincerely apologize for that happening to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@Whirlpool.com with the model number, serial number, your best contact number, and review ID (277760835). We look forward to hearing from you and hope you have a wonderful day! Thank you! - Justine
[This review was collected as part of a promotion.] Part of my condo puchase. Adequate unit for builder supplied. Fairly quiet and decent cycle choices