Terrible design, lack of failsafe, and 2/2 have had faulty electronic components. We have had this exact model in the last two places we lived. In both places we were the first residents, so it was a brand new washer. Within 6 months, the machine lost all power during a wash cycle. Because of the poor design, the door stays locked and without power can not be unlocked. We tried every troubleshooting method we could find online, with no success. We have lost two full loads of clothes to mold while we waited for repairs, because the door could not be opened. The first time, maintenance ended up smashing the door off to get the clothes out because nothing else worked. Right now we have another load locked in the washer while we wait for our warranty request to be reviewed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 3, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 634180. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] Very quiet, wash loads are fast. I have not had a front load machine in a very long time, I do like this one. I wish the chime to notify you the cycle is complete was a little louder
[This review was collected as part of a promotion.] Not big enough to do big blanket loads. Not too many features of washing. Very basic compared to my old Samsung one.