Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
3
Front end whirlpool washer
on December 19, 2024
Posted by: Nib27
(This review was collected as part of a promotion.) I've been using this washer since I bought my home and I am not impressed. It puts holes in all if my socks.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 20, 2024
Hello Nib27! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID #644180 in the subject line. Thank you! -Max
[This review was collected as part of a promotion.] I'm really impressed by this washer. It's easy to use. It operates with minimal noise, and it cleans very well.
Terrible design, lack of failsafe, and 2/2 have had faulty electronic components. We have had this exact model in the last two places we lived. In both places we were the first residents, so it was a brand new washer. Within 6 months, the machine lost all power during a wash cycle. Because of the poor design, the door stays locked and without power can not be unlocked. We tried every troubleshooting method we could find online, with no success. We have lost two full loads of clothes to mold while we waited for repairs, because the door could not be opened. The first time, maintenance ended up smashing the door off to get the clothes out because nothing else worked. Right now we have another load locked in the washer while we wait for our warranty request to be reviewed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 3, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 634180. We’re looking forward to hearing from you. Marie Q