Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
460
4 Stars
174
3 Stars
50
2 Stars
30
1 Star
68
82%of customers recommend this product.
(
534 out of
650)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
1
Great product for flooding you home.
on September 20, 2024
Posted by: Fred44
from Port Perry, ON
Don't buy this it is junk. When in cleaning cycle mode it flooded our laundry room on the main floor and took out the basement ceiling and the carpets as well. It does work and doesn't flood when you are in standard washing mode. The manual does request that after 30 washes you clean it. Good luck with that DON'T DO IT.
After the Whirlpool service was here and confirmed that it was in working order, our insurance paid for repairs (we paid the deductible) - guess what - it happened again.
By the way, customer service doesn't care about their customers.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 23, 2024
Hello Fred! We are so sorry we have let you down. Whirlpool takes pride in our products and service, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@Whirlpool.com with your model and serial number, phone number, and case #596746. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
4
Vibrates to much
on December 23, 2019
Posted by: Prtsguru
from Airdrie Alberta
[This review was collected as part of a promotion.] It seems to be a decent washer, but we find it vibrates to much. The warranty people think it's normal but we don't.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Tempermental touch pad
on August 14, 2022
Posted by: No nickname
from Mount Vernon, WA
[This review was collected as part of a promotion.] The washer and dryer were provided by the builder when we moved into our new house in May. I find the touch pad to be a bit tricky to use; apparently there are times when the machine disagrees with the choices I am making.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a reliable washing machine
on November 23, 2022
Posted by: AnnoyedCustomer
from Vancouver
This washer was installed in the brand new townhome I bought in 2020. This washer started to break down after just 6 months. We have had multiple call outs for this washer to be fixed and it seems to require repair every 6 months. Control panel replacement 3 times since 2020. Now it’s something else going wrong - the drum will no longer spin. I am tired of having these issues and I now find myself searching for a replacement and sending this one to landfill!!
I have never in over 20 years of owning a home had issues like this with a washer. It is totally unacceptable for a reputable brand like Whirlpool to sell such garbage! Not happy and won’t be replacing with another Whirlpool washer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 30, 2022
Hi AnnoyedCustomer! We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number and include Case #200865. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
hate it.
on December 25, 2022
Posted by: WhoDesignedThis?
from Vancouver Island
this came with a prebuild condo. Given the option, i'd have shopped for my own.
My washer is 3 years old now, it leaks out the side from somewhere and through the sealing gasket in the front door. Alarms are constantly going off. The bulky items settings doesn't always seem to limit the spin cycle and causes the machine to slam around. the front panel display is glitchy and exhibits weird behaviour when some other error comes on. Just a real annoying piece of junk.
My washer is 3 years old now, it leaks out the side from somewhere and through the sealing gasket in the front door. Alarms are constantly going off. The bulky items settings doesn't always seem to limit the spin cycle and causes the machine to slam around. the front panel display is glitchy and exhibits weird behaviour when some other error comes on. Just a real annoying piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stay away if you want a washing machine that lasts
on January 6, 2024
Posted by: bodonnell202
from Calgary, AB
Washing machine came with my new house. Control board died after just 3.5 years. Really unacceptable quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, January 8, 2024
Hello, bodonnell202! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (277098717). Take care! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Faulty components, bad design, lack of failsafe
on December 2, 2024
Posted by: Cameron
from Colorado
Terrible design, lack of failsafe, and 2/2 have had faulty electronic components. We have had this exact model in the last two places we lived. In both places we were the first residents, so it was a brand new washer. Within 6 months, the machine lost all power during a wash cycle. Because of the poor design, the door stays locked and without power can not be unlocked. We tried every troubleshooting method we could find online, with no success. We have lost two full loads of clothes to mold while we waited for repairs, because the door could not be opened. The first time, maintenance ended up smashing the door off to get the clothes out because nothing else worked. Right now we have another load locked in the washer while we wait for our warranty request to be reviewed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 3, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 634180.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
The absolute worst
on February 9, 2025
Posted by: Megs
This came with my apartment and it is the worst washing machine that I have ever used. It doesn’t fill up with nearly enough water to wash anything. The rinse cycles don’t effectively rinse anything. Whoever designed this has never had to do laundry their entire life. It’s clunky and the cycles are stupid.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 11, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672528.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672528.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com