Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
408
4 Stars
163
3 Stars
41
2 Stars
23
1 Star
61
83%of customers recommend this product.
(
506 out of
608)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
3
Tempermental touch pad
on August 14, 2022
Posted by: No nickname
from Mount Vernon, WA
[This review was collected as part of a promotion.] The washer and dryer were provided by the builder when we moved into our new house in May. I find the touch pad to be a bit tricky to use; apparently there are times when the machine disagrees with the choices I am making.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a reliable washing machine
on November 23, 2022
Posted by: AnnoyedCustomer
from Vancouver
This washer was installed in the brand new townhome I bought in 2020. This washer started to break down after just 6 months. We have had multiple call outs for this washer to be fixed and it seems to require repair every 6 months. Control panel replacement 3 times since 2020. Now it’s something else going wrong - the drum will no longer spin. I am tired of having these issues and I now find myself searching for a replacement and sending this one to landfill!!
I have never in over 20 years of owning a home had issues like this with a washer. It is totally unacceptable for a reputable brand like Whirlpool to sell such garbage! Not happy and won’t be replacing with another Whirlpool washer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 30, 2022
Hi AnnoyedCustomer! We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number and include Case #200865. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
Drain Filter Hard to Reach
on December 11, 2022
Posted by: Afrodragon
from Cambridge
DO NOT BUY IF YOU CANT MOVE THE UNIT AFTER. The washer works fine enough. Removing the back panel to access the drain filter is a huge inconvenience as our units are stacked in a very tight space. This is a poor engineering design as cleaning the drain filter is essential to maintaining the life span of the washer unit. I looked through my owner's manual on how to clean my drain filter. The instruction does not match my unit or the 3 other similar units sold in Canada. I am very disappointed with Whirlpool in the year 2022 they could easily upload a new PDF explaining how to gain access to the drain filter.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 13, 2022
Hi Afrodragon! We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number and include Case #215866. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
hate it.
on December 25, 2022
Posted by: WhoDesignedThis?
from Vancouver Island
this came with a prebuild condo. Given the option, i'd have shopped for my own.
My washer is 3 years old now, it leaks out the side from somewhere and through the sealing gasket in the front door. Alarms are constantly going off. The bulky items settings doesn't always seem to limit the spin cycle and causes the machine to slam around. the front panel display is glitchy and exhibits weird behaviour when some other error comes on. Just a real annoying piece of junk.
My washer is 3 years old now, it leaks out the side from somewhere and through the sealing gasket in the front door. Alarms are constantly going off. The bulky items settings doesn't always seem to limit the spin cycle and causes the machine to slam around. the front panel display is glitchy and exhibits weird behaviour when some other error comes on. Just a real annoying piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Great product for flooding you home.
on September 20, 2024
Posted by: Fred44
from Port Perry, ON
Don't buy this it is junk. When in cleaning cycle mode it flooded our laundry room on the main floor and took out the basement ceiling and the carpets as well. It does work and doesn't flood when you are in standard washing mode. The manual does request that after 30 washes you clean it. Good luck with that DON'T DO IT.
After the Whirlpool service was here and confirmed that it was in working order, our insurance paid for repairs (we paid the deductible) - guess what - it happened again.
By the way, customer service doesn't care about their customers.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 23, 2024
Hello Fred! We are so sorry we have let you down. Whirlpool takes pride in our products and service, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@Whirlpool.com with your model and serial number, phone number, and case #596746. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy my washer brook twice in 1 month
on January 6, 2020
Posted by: JyotiTripathi
from Calgary
[This review was collected as part of a promotion.] I brought wash and dryer, microwave, dishwasher, stove but my washer brook twice already still is not working very poor service, and my dishwasher is broken as well and still not working I will never recommend to any one this products
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, January 7, 2020
Hello, JyotiTripathi! We are so sorry to hear you have had issues with both your washer and dishwasher. We would like to review your file to see how we can assist in getting this resolved for you. Please send us an email at canadasocial@whirlpool.com and include your best contact number, the serial number, and Reference ID number 228085180. We sincerely apologize for the inconvenience this has caused you. Thank you! -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
A Poor Choice!
on August 27, 2020
Posted by: Retired2020
from Erie, PA
[This review was collected as part of a promotion.] This Whirlpool was a lemon; it would just STOP in the middle of the cycle; the technician i had to call 3 times replaced 2 panels to no avail. I sent it back & bought a Speed Queen which works!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, social care team, August 31, 2020
Hey Retired2020, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too few choices
on September 7, 2021
Posted by: LCIL62
from Illinois
We have had this washer for at least two years and every other time while it is running, it counts down from 3 and flashes OFF. Constant beeping causing us to have to go to it and hold down the start button to make the flashing and noises stop. Nothing in the manual gives guidance on this and the company we purchased it from has no advise. Working from home and having to run to the machine to stop the beeping has been horrible. There is not intuitiveness in this product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, September 8, 2021
Hey LCIL62, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com