Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(697 Reviews)
Rating breakdown 697 reviews
5 Stars
408
4 Stars
164
3 Stars
41
2 Stars
23
1 Star
61
83%of customers recommend this product.
(
506 out of
608)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
1
on August 22, 2024
Posted by: Estefa
[This review was collected as part of a promotion.] Our washer stopped working after the first use, and the technician informed us that we would have to wait 15 days for a repair. The washer stopped mid-cycle with clothes inside, the clothes are started to smell because we can’t open the door until tech visited and it took 5 days
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 23, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 582616.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 19, 2024
Posted by: Washer
[This review was collected as part of a promotion.] Good capacity and great clean. Fits in our walk in closet well.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great washer!!
on December 4, 2024
Posted by: Bowkssue
[This review was collected as part of a promotion.] Great washer - only issue is when I use the cleaning feature it leaks?
Written by a customer while visiting whirlpool.com
Customer Rating
1
Grows black mold inside the soap dispenser
on February 8, 2025
Posted by: Anna
from Pebble Beach CA
I ordered this washing machine together with a matching heat pump dryer, because we were building a new Passive house and we needed a heat pump dryer that doesn't have an outside vent. This washer grows black mold right inside the soap dispenser - in the softener and bleach compartments. I don't even use any of the dispenser compartments, because I use soap pods which I place directly inside the machine. I can only imagine what grows inside the machine! I had to use a painting brush to remove the black mold out of all the nooks and crannies of the dispenser. Also the fact that I have to hold the start button for 3 secs to start the machine is supper annoying. If you hold a second longer - the machine will never start. Who designed this equipment? Did you do any user testing on it? Did you ask any family members to use it? I have never owned a Whirlpool appliance and I will never buy another one. What a shame.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 11, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672278.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 672278.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy spin cycle
on April 1, 2025
Posted by: SKSK
from Saskatoon
[This review was collected as part of a promotion.] 1 month appliance and already had to call service to inquire about noise. Makes a good squeak when cycling. Service tech said there was nothing they could do and it was as good it as gets. Have to make sure we do laundry when kids aren't napping now... not ideal.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very Noisy Won't Last
on April 10, 2025
Posted by: Larry 2024
from Oshawa
[This review was collected as part of a promotion.] I bought this washer a month ago, I find it extremely noisy especially during the spin cycle. I have leveled it and placed pads under all 4 feet but it still shakes. My previous washer was so much better and lasted almost 20 years, I highly doubt that this Whirlpool washer will last 5 years.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not reliable
on April 2, 2022
Posted by: Np617
[This review was collected as part of a promotion.] We got this washer as a part of our new condo unit and it is the worst washing machine I have ever had in my life. It randomly won’t power on at all and we have had maintenance take a look many times and they can’t figure it out either. It just stops working and then a few days later will turn back on.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Amanda B, Social Care, April 13, 2022
Hey Np617, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does a decent job
on February 7, 2020
Posted by: Momof4withlotsoflaundry04
from BC, Canada
[This review was collected as part of a promotion.] I’ve had my washer for 3 months now and it does a decent job. I find the door to be a bit thinner and feels very light and cheaply made compared to my older washer. I don’t like the way the drawer you add soap too doesn’t line up flush against the washer(see photo) but it’s just aesthetics. The washer does a good job washing clothes. My only complaint regarding washing is the quick modes do not rinse your clothes enough. If you need a quick wash and takes forever to dry then that doesn’t really get your clothes done any faster.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com