Customer reviews from whirlpool.com
Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Average customer rating
4
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
67
4 Stars
24
3 Stars
8
2 Stars
5
1 Star
15
82%of customers recommend this product.
(
82 out of
100)
Customer Reviews for Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Customer Rating
1
Nothing but problems
on August 19, 2023
Posted by: All problems
[This review was collected as part of a promotion.] Washer will connect to cell . I've tried everything hired technicians they couldn't get it to work other then connect to wifi it would but not cellphone
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 24, 2023
Thank you for sharing your insights with us, All problems. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 376039.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some things are great, some not so much
on September 10, 2023
Posted by: Helhag
from Amherstburg
[This review was collected as part of a promotion.] This washer was installed in my new home and I have been using it for the past 2 months. I really wanted the option to have wifi connected appliances but the washer refuses to connect to the app despite multiple attempts. I love the load and go feature. It saves me time and mess with liquid detergent and fabric softener and now that I know how to turn off the fabric softener for loads of towels, I like it even more. Unfortunately today I had some really dirty laundry in the load and in spite of me selecting heavily soiled as the soil setting, the one item came out with some of the dirt still on it. I ran it through a second time and this time luckily it was gone. The size of the drum is excellent and I do like having all the options this unit provides. I did have it give me an error code one day that made no sense but it did clear after I shut the machine off and let it sit for a couple of minutes.
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 11, 2023
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case #393010, in the subject line. Thank you! -Jasmyn
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, September 11, 2023
Hi, Helhag! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (273546405). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
4
Expensive UI, cheap detergent dispenser
on October 11, 2023
Posted by: Hello
[This review was collected as part of a promotion.] The digital panel is fancy but not user friendly. It has taken me multiple attempts to figure out how to start a simple load as well as remove the delayed timer. At the same time, the detergent dispenser on the top left exterior feels very cheap and seems like it will break.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very bad Customer Service!
on November 13, 2023
Posted by: Leopard
from Toronto
Very bad Customer Service. I spent 3 hours trying to reach the proper person that can help me, but it is really unfortunate that no one could help. I was passed on to different departments, but no one can help with my simple issue. Really bad!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, Leopard! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@whirlpool.com with your model and serial number, your phone number, and your review ID (275344787). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
4
Front load WIFI washer with app !
on April 12, 2024
Posted by: Jacek
from Milton, Ontario
[This review was collected as part of a promotion.] Washer installation was simple. WIFI connectivity and APP works OK, BUT after few washes we got several times RANDOM error codes that WATER WAS OFF. I had to cancel washing and restart and sometimes it worked and sometimes I had to restart again. Water supply never was off. Why anyone would close the water outlet to a washer during washing. Error always showed up at 37 mint before end of the washing cycle. After 20 washes I did UTILITY CLEAN and so far no error codes for past 2 weeks. Maybe sensor was dirty and cleaning the whole washer did it? I do not know. My wife says : " this washer is 22nd century ! and we are in 21st. " She says other things too but I am not going to write about it here.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible, horrible, horrible.
on September 25, 2024
Posted by: valentinoboxer
from St Louis, MO
I cannot emphasize how much I hate this washer. It is 3 years old. I just slipped and fell on detergent that had leaked all out of the drawer onto the floor. I have replaced the door/touch screen two times in two years. I had to buy an extended warranty to get the washer replaced once. I have replaced the detergent drawer (both bottom and top) twice. It has leaked water from the bottom more times than I can count. I am now buying a whole new set and having this trashed. It is beyond frustrating and such a waste of money.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 26, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 599159.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy with this machine!
on July 2, 2019
Posted by: Happy Mama!
from Vernon, BC
Gender:Female
[This review was collected as part of a promotion.] I’ve had this machine for about a month- it does what it says it’s going to do! My clothes come out clean (unlike my old machine)! Doing laundry is a breeze now☺️
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
But it leaks water from the dispenser
on December 23, 2019
Posted by: meg122183
from Saint Louis, MO
I like the washer, I guess. There are annoyances with having to disable the detergent load and go bin every time rather than being able to save that setting and with the remote control but whatever. What annoys me the most is that it continually leaks water, like with every cycle, from the upper detergent dispenser. The technician said it was because I was loading too much detergent (I've had a front load for like 12 years, never with this issue...) but it even happens when I run 'clean cycle'. I cannot figure out why it continues to pool water and it's so frustrating!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com