Customer reviews from whirlpool.com
Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Average customer rating
4
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
67
4 Stars
24
3 Stars
8
2 Stars
5
1 Star
15
82%of customers recommend this product.
(
82 out of
100)
Customer Reviews for Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Customer Rating
2
looks good but hard to operate & makes loud noises
on December 15, 2019
Posted by: Joe new to whirlpool appl
from Halifax NS
[This review was collected as part of a promotion.] have the unit for about 8 months and have problems getting it to do the operations we want it to do every time we ask it to do it. Also sense we have had the machine it is generally quite noisy through its cycles and every so often it will make a unusual loud clouning noise as if you think it is going to jump off the floor. But the unit is setup level and flat sold on the floor.
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Digital Care, December 16, 2019
Hey Joe new to whirlpool appl, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best washing machine I’ve owned
on September 16, 2019
Posted by: Sportsgramma
from Chandler, AZ
Gender:Female
[This review was collected as part of a promotion.] This washing machine is a warhorse. The digital panel is easy and intuitive. Don’t have to spend hours reading the instruction book. It cleans clothes exceptionally well. While driving my grand daughter home from softball practice we stopped and got subs which we are in the car on the way home. Mine had all the good stuff, which proceeded to spill all over my shorts and team jersey. Disaster in the making. Got home, tossed it in the washer, added the “extra soiled” cycle and voila! No stains, no mess, just clean clothes. My appliance repairman recommended this machine. Said he never has to fix them.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Washer
on June 10, 2019
Posted by: TXWasher
from Dallas, TX
Gender:Male
[This review was collected as part of a promotion.] We replaced our existing HE too load washer with this one and we actually feel like our clothes are getting fully cleaned now. The setup is very easy and the added app/remote features make it very convenient to start laundry remotely and get notified when it is finished. The added fresh fan makes it really easy to keep clothes fresh when you cannot get them out right away.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Only a few days and I'm in Love!
on June 25, 2019
Posted by: AIDENS Nannie
from Carlisle, PA
Gender:Female
My husband bought this washer to replace an old top loader! I've already done a bunch of loads .. it is quiet...it is pretty easy to use once you figure it out..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
load and go fabric softener issues
on September 19, 2019
Posted by: marsman
from alberta
Gender:Male
I am happy with this machine but i am unable to use the load and go fabric softener dispenser as my fabric softener is 5x concentrated and there is no way to change the setting on the fabric softener like you can on the detergent dispenser. Hopefully they can fix this with an update in the future?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not worth its price and unrepairable
on February 17, 2023
Posted by: Andrea
from Fort Worth, TX
Bought this in April of 2020, thankfully bought it together with a Whirlpool Service Plan offered, sold and issued by AIG and approved by Whirlpool.
Until it broke the machine performance was ok:
-Pros: cleans clothes as expected, is gentle on fabrics, has a lot of options to customize the wash, 2 automated detergent dispenser tanks are convenient
-Cons: control screen is very slow to react, needs cleaning cycle on a regular basis to prevent build up/smell even using the automated dispenser with the appropriate setting
-Pros: cleans clothes as expected, is gentle on fabrics, has a lot of options to customize the wash, 2 automated detergent dispenser tanks are convenient
-Cons: control screen is very slow to react, needs cleaning cycle on a regular basis to prevent build up/smell even using the automated dispenser with the appropriate setting
The biggest complain how/when it broke and the service received.
The machine started only washing clothes with hot water, regardless of the temperature of the cycle. The machine was not able to self-diagnose this and this ruined several of our delicate clothes as we suspected that something was wrong only after noticing that when taking out our clothes from the washer they were warm instead of cold and the fact that our clothes started not fitting us anymore. This is unacceptable.
The service provided through the service plan was very slow (every time they came out there was at least 2 weeks between appointments) and they invoked the buy-out clause right at the 3 visit (first visit there was no attempt to repair - just a diagnosis, second visit they change the water inlet valve, third visit they change the mother board). Buy out clause was for 75% of the pre-tax price, which was fair, but did not include a haul away. I was disappointed about the non-willingness to work with the customer and offer an equal trade to allow me to maintain a matching washer/dryer.
I trusted Whirlpool but this was such a disappointment that I am not sure I can recommend their appliances anymore.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 21, 2023
Thank you for sharing your insights with us, Andrea. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 264046.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible wouldn't recommend
on March 28, 2021
Posted by: AdamC
from Sherwood Park, AB
We got this sent to us as a replacement for our other Whirlpool Washer that broke down in under a year. Now this ones touch screen has stopped working after 4.5 months. been trying to set up a service appointment with Whirlpool but their Schedule Service link on here is down and we can't get through via phone. We have 2 young children under 6 so you can only imagine the inconvenience this is causing us. As of right now I wouldn't recommend this product to anyone. Who would have thought putting a touch screen in a washing machine would breakdown? This guy!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , April 7, 2021
Hello, AdamC:
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool washer. Thank you for taking the time to reach out to us about the difficulties you have had with scheduling service. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. Please accept our sincere apologies as it is never our intention to leave a valued customer feeling less than satisfied. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 243899470. Additionally, you may wish to contact Whirlpool Consumer Services at (800) 807-6777 Monday & Tuesday 8 AM - 7 PM or Wednesday through Friday 9 AM - 7 PM EST to discuss the issue. Choose the prompt to schedule service to reach our customer service department. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool washer. Thank you for taking the time to reach out to us about the difficulties you have had with scheduling service. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. Please accept our sincere apologies as it is never our intention to leave a valued customer feeling less than satisfied. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 243899470. Additionally, you may wish to contact Whirlpool Consumer Services at (800) 807-6777 Monday & Tuesday 8 AM - 7 PM or Wednesday through Friday 9 AM - 7 PM EST to discuss the issue. Choose the prompt to schedule service to reach our customer service department. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great washer but wifi connectivity is a nightmare
on November 15, 2022
Posted by: John
from Milton, ON
The washer itself does a fine job, but the touchscreen is laggy and the wifi connectivity (the main reason I bought the model) is a nightmare. Wifi drops on a weekly basis, with the only option is to turn off the circuit breaker on/off.
Tried everything:
Factory reset
Double checked wifi signal
2g and 5g wifi separated
No hope :(
Tried everything:
Factory reset
Double checked wifi signal
2g and 5g wifi separated
No hope :(
Written by a customer while visiting whirlpool.com