Customer reviews from whirlpool.com
Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Average customer rating
4
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
68
4 Stars
25
3 Stars
8
2 Stars
6
1 Star
15
81%of customers recommend this product.
(
83 out of
102)
Customer Reviews for Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White
Customer Rating
4
Nice but with some usability issues...
on November 29, 2019
Posted by: WCS123
from Tacoma, WA
[This review was collected as part of a promotion.] After my Frigidaire Gallery Series washer went kaput after 14 years, I started looking for a replacement. I wanted something a little "smarter" than what I had. My house is a split level and the laundry room is downstairs. It was hard to know when the washer was finished without setting a timer and even then it wasn't always finished when the timer went off. Wasted trips downstairs when the timer was at 1 minute but it was still doing it''s spin for 10 more minutes.
Now to this unit. Overall it is nice. Lots of room. Once the installers from the appliance shop got it connected, I set out to configure the smart features. I was unable to get the washer to link with the app by scanning the QR code on the door. I had to manually setup WiFi. My WiFi password has letters and numbers in it. The keyboard has 3 levels to it, alpha, numeric and special characters (in that order). You have to switch through all of the keyboards to get back to the one you want. This was very frustrating to do. It would be nice to be able to directly select a keyboard without having to go through all of them. I eventually got it connected and started looking through the app.It seemed pretty straight forward.
Next I filled the Load & Go containers, larger one with Tide detergent and the smaller one with fabric softener. This feature is nice if you are always going to do your laundry with Whatever is in L&G 1 and L&G 2. I only use fabric softener on towels and sheets (and only towels for human use). To change this you have to go into a utility menu and you have the option of disabling L&G for a container, disabling for one load or enabling. This is needed if you want to use the single load drawer, otherwise it will use both the L&G containers and what you put in the single use drawer.
The smart features of the app let you setup favorites for your custom wash cycles. These wash cycles do not have settings for L&G. So when you use a custom cycle, you also have to remember to disable a L&G container (in a separate menu) if you want to use a different detergent or no fabric softener. I find this rather troubling. I use a different detergent for colors than for other things. It would be nice if I could say for a cycle for colors that L&G 1 would be disabled. Alternatively, I could put the color detergent into the smaller L&G container and just put fabric softener in there manually. This presents the problem that there is no way to tie L&G 2 to the color cycle, again you have to remember to go into a separate menu to disable a L&G container.
Whirlpool, please fix this and give us the means to assign/disable L&G for our custom cycles.
In general the machine is pretty quiet and does seem to do a good job of cleaning. The appearance is pleasing with a sleek look that is devoid of physical buttons or knobs on the front. Load times do seem a bit longer than my previous washer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the app and auto-detergent
on December 10, 2019
Posted by: amchase13
from Maryland
[This review was collected as part of a promotion.] The app works great, especially helpful since our washer is on the second floor and can easily get forgotten. There are also wash cycles on the app that can be added to your machine. The automatic detergent and fabric softener feature is great, makes laundry time easier for certain. The downside of this model: the touch screen is slow to come on and respond, often resulting in double-tapping the controls, which then turns the screen back off. Noise level is ok- a little on the high side, reads between 50-70 db while running, depending on what part of the cycle is on. I think that front loaders do tend to be noisier than top loaders. For us, we needed stacked with a good load capacity so we had to get front loaders. The ability to clean and spin out the clothing well is very good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Features
on December 18, 2019
Posted by: Art guy
from Fort Worth, TX
[This review was collected as part of a promotion.] We like the control board and all the neat features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on December 31, 2019
Posted by: RancHerSD
from South Dakota
[This review was collected as part of a promotion.] I bought this washer around a month ago and I love it! It gets those dirt and grease packed jeans clean yet is gentle enough on my dress clothes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Load n Go
on January 23, 2020
Posted by: H Brown
from CA
[This review was collected as part of a promotion.] We have had this for about a month. Took a little bit to figure out all the bells and whistles but absolutely love that I can control it from my phone and do not have to load detergent every time. Love that it alerts me when it is finished and has a setting to blow on the clothes when they are finished so they don’t get smelly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the Bells & Whistles
on May 28, 2020
Posted by: mcbean215
from Whitestown, IN
[This review was collected as part of a promotion.] Our laundry room is on a different floor than our main living area, so having the machine send you a push alert when the cycle is finished is a HUGE plus for us
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
washer
on July 21, 2020
Posted by: Sjs28075
from harrisburg nc
[This review was collected as part of a promotion.] great washer easy setup and use, does large loads lets me know when to get off my butt to move to dryer
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Where are the lights ?
on August 27, 2020
Posted by: Kac11
from PA
Purchased two months ago can not figure out why there are no lights or if somehow they were never installed on both washer and dryer ?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com