Disappointed dryer rack and the hassle to receive.
on August 16, 2025
Posted by: Not happy…period
[This review was collected as part of a promotion.] Would have given 5 stars…but the hassle to receive the dryer rack is obnoxious. When I purchased an LG front load 10 years ago my dryer came with a rack included….not so wirh Whirlpool. The LG WAS PRIBKEM FREE FIR 10 years. The reason I gave them away was because I move from Florida to North Carolina and did not trust Pods.
(This review was collected as part of a promotion.) I bought this dryer a little over a month ago and am very pleased with all features and performance save one. While I appreciate the "eco" option, I do not prefer it, and wish it was not the default setting when powered on. Beyond that - this is the best dryer I've ever owned.
We bought this on 8/29/2023 and it was delivered on 9/1/2023. We had no problems with it until September 2024 when my daughter went to use the sanitize button and it frozen the electric panel. Thankfully my husband is a mechanic and ordered a new electric panel, which cost nearly half what we paid for the dryer. He replaced it and it ran great. A note, the electric panel is now discontinued. Hasn’t been a year yet with the new electric panel and I went to use the sanitize function for the first time and now the dryer won’t work. Based on my husband’s research, this dryer has a lot of electrical problems. I’m assuming that’s why the electric panel replacement has been discontinued. I do not recommend this product to anymore and whirlpool should’ve stopped selling this dryer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 11, 2025
Hello, Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #764587 We’re looking forward to hearing from you. Christy T
[This review was collected as part of a promotion.] I purchased this dryer on July 3 .installed on July 6th used one day and now it is not running.Technician is scheduled for today July 14 . I am not very pleased with this purchase at the present time, hopefully it will be a simple fix and will have no more problems.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dryer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Dryer model/serial number, and reference Case # 751625. We’re looking forward to hearing from you. Marie Q