Customer reviews from Garmin
Garmin - fnix 5 Plus Sapphire GPS Heart Rate Monitor Multisport Watch - Titanium
Average customer rating
4.2
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
78
4 Stars
23
3 Stars
10
2 Stars
8
1 Star
7
Customer Reviews for Garmin - fnix 5 Plus Sapphire GPS Heart Rate Monitor Multisport Watch - Titanium
Customer Rating
2
Great Watch but lack of maps and music interface
on September 1, 2018
Posted by: Alvaro
I bought this watch mainly for all the sports and GPS functionality, but unfortunately, there are no maps or any tracking routes for México and therefore, it only works as a smart watch that doesn’t even display the maps or GPS from my phone to cover the lack of installed maps. So, for that I am disappointed. I have the Garmin Navigator VI in my motorcycle amd works extraordinarily and I can’t understand why I can’t install or use thos same maps in my Fenix. I hope you can help me to turn around this poor experience please. Also, there’s no music integration with Spotify, Apple and Amazon Music which are the bigger and best music apps available.
Response from GarminBy Enrique, Outdoor, September 4, 2018
Hi Alvaro,
Thanks for the review. We would like to work with you direct if you want to contact us at social.support@garmin.com.
Thanks for the review. We would like to work with you direct if you want to contact us at social.support@garmin.com.
Written by a customer while visiting Garmin
Customer Rating
1
Battery is terrible
on September 8, 2018
Posted by: Rob246
I’ve had this watch for less than a week. Day one the battery dropped 80% in 24 hours. I’ve shut down everything I can find including GPS etc. and it’s still on pace to be at 20% or less in 24 hours.
Response from GarminBy Enrique, Outdoor, September 10, 2018
Hi Rob246,
Thanks for the review. Can you please contact us direct so we can setup an exchange for you. Social.support@garmin.com
Thanks for the review. Can you please contact us direct so we can setup an exchange for you. Social.support@garmin.com
Written by a customer while visiting Garmin
Customer Rating
3
Keeps disconnecting reconnecting!
on September 8, 2018
Posted by: Cookfitness
Only had it for two days. Like the indoor rowing. Haven’t tried the cycling yet but can’t wait. I don’t know why it keeps disconnecting and reconnecting. To be continued.....
Response from GarminBy Enrique, Outdoor, September 10, 2018
Hi Cookfitness,
Thanks for the review. I would suggest review our FAQ's for an issues you are having. https://support.garmin.com/en-US/?productID=603267
Thanks for the review. I would suggest review our FAQ's for an issues you are having. https://support.garmin.com/en-US/?productID=603267
Written by a customer while visiting Garmin
Customer Rating
5
New to Garmin
on September 22, 2018
Posted by: Brad the Nomad McKee
I've been a Fitbit guy for a few years now. "There's nothing like a Fitbit". I couldn't be further from the truth, yet eerily this statement is still true. Fitbit is a great watch/fitness tracker. I will be forever thankful to them for assisting me along the way to my fitness goals. Garmin's Fenix 5 Plus is a Fitbit X's 100!!! I can't stop playing with my watch. I'm blown away at what this time piece is capable of. I'm not going to list them all, because it would be a short novel instead of review. I will say this though, having a mini-computer strapped on my wrist, that's waterproof, and made like a tank is very reassuring and I can't keep my hands off of this.
Looking forward to my relationship with you all.
Looking forward to my relationship with you all.
Written by a customer while visiting Garmin
Customer Rating
5
Excellent Device
on September 27, 2018
Posted by: Oldag87
Excellent device from Garmin ! Accurate, fast, rugged...much more responsive than competitors iWatch or Suunto series
Written by a customer while visiting Garmin
Customer Rating
2
Disapointing
on October 2, 2018
Posted by: Raybr
I bought Fenix 5 plus as a Multisport watch, however it does not work well for swimming and open water swimming . Calories, training effort is not accurate. Very disappointing acquisition.
Response from GarminBy Jenny, Outdoor, February 25, 2019
Thank you for your review and sorry to hear about your experience with the fenix 5 Plus. We would like to discuss this further over email. If you could please email us at product.support@garmin.com.
Thanks
Jenny
Thanks
Jenny
Written by a customer while visiting Garmin
Customer Rating
1
Bad experience
on October 10, 2018
Posted by: Eagles
Had to return the watch less than 24 hours. Didn't like it battery drained in 1 day after whole night charging. Don't recommend.
Response from GarminBy Chris, Garmin, October 18, 2018
Hello leagles 101, sorry you had a bad experience. The battery will normally last for up to 12 days in regular watch mode. You may have possibly had the watch set to an active GPS activity. We would expect a life of about 8-18 hours depending on what features were active in that mode
Written by a customer while visiting Garmin
Customer Rating
5
Great features, stylish and performs well.
on October 19, 2018
Posted by: Shawn_nyc61
I'm excited about this purchase. I totally recommend it to anyone seeking to have the latest and greatest features.
Written by a customer while visiting Garmin