Customer reviews from Mattel Shop
Hot Wheels - Augmoto Augmented Reality Racing Track Set
Average customer rating
2.6
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
3
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
6
40%of customers recommend this product.
(
6 out of
15)
Customer Reviews for Hot Wheels - Augmoto Augmented Reality Racing Track Set
Customer Rating
1
Cool Concept Poor Execution
on December 7, 2018
Posted by: Hobonia
from Redondo Beach, CA
[This review was collected as part of a promotion.] *I received a free sample in exchange for my unbiased review*
First of all the track is the coolest thing and the idea of controlling the cars on the track through an app is innovative. But unfortunately the app just doesn't work properly. First we tested it using our Androids, it kept saying it needed an update and just kept spooling, we never got it to even work using an Android. Then we used an Apple/IOS and it had trouble recognizing the track in a brightly lit room until we tried shining a flashlight onto it to make it even brighter and finally it loaded. Kids were excited but then the cars could only go around and around, every time we tried to make it go on the loop it would say the car needs to be charged so we would charge it more but then it didn't recognize the car being charged even though it was changing.
Bottom line we really wanted to like this product and we tried hard to make it work but it has way too many glitches and we had to give up. We're hoping the app will get updates and fixed and then we can try again.
First of all the track is the coolest thing and the idea of controlling the cars on the track through an app is innovative. But unfortunately the app just doesn't work properly. First we tested it using our Androids, it kept saying it needed an update and just kept spooling, we never got it to even work using an Android. Then we used an Apple/IOS and it had trouble recognizing the track in a brightly lit room until we tried shining a flashlight onto it to make it even brighter and finally it loaded. Kids were excited but then the cars could only go around and around, every time we tried to make it go on the loop it would say the car needs to be charged so we would charge it more but then it didn't recognize the car being charged even though it was changing.
Bottom line we really wanted to like this product and we tried hard to make it work but it has way too many glitches and we had to give up. We're hoping the app will get updates and fixed and then we can try again.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 10, 2018
We are sorry to hear the Augmoto set did not meet your family's expectations. We want to make things right, and would ask that you contact our helpful Consumer Services team for troubleshooting tips. Phone or email support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop
