Customer reviews from Mattel Shop
Hot Wheels - Augmoto Augmented Reality Racing Track Set
Average customer rating
2.6
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
3
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
6
40%of customers recommend this product.
(
6 out of
15)
Customer Reviews for Hot Wheels - Augmoto Augmented Reality Racing Track Set
Customer Rating
1
So much struggle!
on December 9, 2018
Posted by: girlmom1to9
from torrance
[This review was collected as part of a promotion.] “I received a free sample in exchange for my unbiased review.” I received this toy on a Friday and had my daughter try and put it together that evening. Set up was very difficult for her as the pieces were hard to properly connect. Once completed the track was huge but at attachment sites there were little gaps. Then we tried to connect the track to our devices on the 1 player option. Only one car would connect and charge at a time. For the next 3 days we tried different devices, 1 and 2 player options, and all the troubleshooting several times. The only device it would connect to was our iPad and still only 1 car would actually go around the track. As a last resort I called upon my brother to troubleshoot and he came across all the same issues. My daughter fully anticipated playing with this toy, but was unable to.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 10, 2018
Thank you for your honest feedback. We are sorry to hear the set did not meet your family's expectations. This is not the type of experience we wanted you to have. We would like to go over some troubleshooting to address the connection issues you encountered. Please give our team a call at your earliest convenience. Phone support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop
Customer Rating
4
Big fun, BIG product
on December 9, 2018
Posted by: cashfamily97
from Torrance, CA
[This review was collected as part of a promotion.] “I received a free sample in exchange for my unbiased review.” Car tracks have never been quite successful in my home, because you can only watch a car go around the same loop so many times. The Augmoto race track is different, adding the video game aspect with the app, allowing the repetitive nature of a race track to become an exciting competition. Whether you're playing against the app itself or against a friend, the result of the race finally feels like it's in your hands, and strategy becomes a key component to winning. Assembly is fairly easy and given via video on the app, so my ten year old can handle it on his own for the most part after done once with adult supervision. Biggest downside to this toy? Size. It's quite large, and needs to be plugged in during play time. The app has you use the camera feature of your device to align the track to the digital image on your screen, which can become problematic with regard to the space of your room and the nearest outlet. Cars do go rogue from time to time or flip over, which does affect the competition outcome. Ultimately, it's been a fun toy to play with, just cumbersome to get around when it's all set up.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
4
Augmoto is a Racetrack Crossed with a Video Game
on December 9, 2018
Posted by: AVER Parents
from Los Angeles, California
[This review was collected as part of a promotion.] I received a free sample in exchange for my unbiased review. My 8-year-old Atticus played with this track for a solid week as much as we would let him. He had a great time and really enjoyed it. After speaking with him and having him keep a log these were his pros and cons. Pros: Cars were fast around the track / Video game play was exciting and "unique" / The cars flying through the loop were awesome! / You could play it ALOT because the game was different every time / You could play multiple games and it wasn't boring because you were doing more than racing. Cons: It was loud / It was difficult to set up and connect over the wireless in the beginning (once we figured it out he could easily do it on his own) / The cars would randomly keep running even after it was turned off AND unplugged / It is really big and you need a lot of room for it. Overall, my son loved it. The gameplay was difficult in the beginning but after the learning curve he had a ton of fun with it playing with dad and on his own. He said he thinks kids his age would all love playing with Augmoto.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
3
Cars are really fast!!
on December 9, 2018
Posted by: Rockne
from Redondo Beach, CA
[This review was collected as part of a promotion.] I received a free sample in exchange for my unbiased review. Once you get it going, the cars zoom along this racetrack set. My boys really enjoy racing the cars and it kept them wanting to race again and again. My eldest says “I actually really love it.” Setup is not super easy though. Pack your patience; the physical track pieces take some wrangling to get together but the video is pretty well done so you know you’re heading in the right direction. It did take a while to figure out how to get the cars to charge and to scan the track. The reward is worth the effort as the cars fly around and the kids really get into it. Double check to make sure you have two devices that are compatible with the app; the specs are relatively high. The track is also quite large which could be a plus or minus depending on your space constraints. We haven’t taken it down since we got it (which is a complement) but it doesn’t strike me to be a quick setup or take down after the initial build. Your kids will certainly have fun with this set but be ready to help for a while to get past the learning curve of building and setup.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
3
Great potential
on December 9, 2018
Posted by: Laurissa
from Los Angeles, CA
[This review was collected as part of a promotion.] I received a free sample in exchange for my unbiased review. To begin, I think this track has tons of potential. My ten year old had no trouble whatsoever putting it together, he was able to download and pair his apple devise within just a few
minutes. This is a strategic race game that allows the player to launch attacks at the other vehicle and you must plan your “pit stops” to recharge in order to outsmart and beat the other player. The downside is you have to keep your devise aimed at the track in order to control the car and this would interfere with the race. Also, the cars would fly off the track fairly often and we still have yet to get two devises paired to play two player mode. My 10 year old did say that he does enjoy playing in one player mode and will like to continue playing with it. Overall, I think some technical issues could be worked out for it to be very enjoyable.
minutes. This is a strategic race game that allows the player to launch attacks at the other vehicle and you must plan your “pit stops” to recharge in order to outsmart and beat the other player. The downside is you have to keep your devise aimed at the track in order to control the car and this would interfere with the race. Also, the cars would fly off the track fairly often and we still have yet to get two devises paired to play two player mode. My 10 year old did say that he does enjoy playing in one player mode and will like to continue playing with it. Overall, I think some technical issues could be worked out for it to be very enjoyable.
Response from Mattel ShopBy Consumer Services, December 10, 2018
We appreciate your feedback. We are sorry to hear you encountered some trouble with the Augmoto set. Please reach out to our team for troubleshooting tips. Phone or email support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop
Customer Rating
1
Awesome idea but didn’t work
on December 8, 2018
Posted by: CharHen1
from Hawthorne, CA
[This review was collected as part of a promotion.] I received a free sample n exchange for my unbiased opinion. I have to say we were super excited when we got this. My son couldn’t wait to set it up and start racing. Putting the track together was pretty easy. We downloaded the app on our tablet and iPhone. The virtual look is pretty cool my son loved it. So far so good. Until we try to play. First it was having trouble scanning the track. Finally got that going then it wouldn’t work in two players. We tried several times and it wouldn’t work. Now we tried one player and it finally worked. The car just kept going around the track. We tried the loop, it wouldn’t switch and it kept showing that the car needed charging. We tried several times to get it to do what it’s supposed to do but to no avail. My son was very disappointed. I think it’s an awesome product and my son would love it if it worked properly.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 10, 2018
We are sorry to hear that! We would like the opportunity to go over trouble shooting, and would ask that you reach out to our team for help. Phone or email support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop
Customer Rating
1
Looks fun, but does not work
on December 8, 2018
Posted by: Dmom1
from Redondo Beachs, CA
[This review was collected as part of a promotion.] I received a free sample in exchange for my unbiased review. First off it's very large which is pretty cool. But that is where my enjoyment ended.
I picked up the toy and put it together, which was not an easy task, more on that later. Then I tried do the next step which is play and it keeps saying that it needs to update the track. But it never updates. I've unplugged the track, turned it on and off, and tried turning off and on my bluetooth. I restarted my phone, uninstalled the app and reinstalled it. Attempted to use another phone. Nothing is working. I worked with customer support for a few days but none of their ideas worked either.
I picked up the toy and put it together, which was not an easy task, more on that later. Then I tried do the next step which is play and it keeps saying that it needs to update the track. But it never updates. I've unplugged the track, turned it on and off, and tried turning off and on my bluetooth. I restarted my phone, uninstalled the app and reinstalled it. Attempted to use another phone. Nothing is working. I worked with customer support for a few days but none of their ideas worked either.
As for the directions on putting it together: the directions to setup the track start skipping parts at step 4. There are a number of pieces that are never explained or shown when to add them. The flat track has groves on the bottom that must line up or it falls apart, which was not explained in the directions on the app.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 10, 2018
We are sorry to hear about this frustrating experience. This feedback is very important for us to address areas that require attention. We will be sure to share them with the appropriate teams. We hope our team was able to resolve the issues, but if they didn't, please don't hesitate to reach out again for further assistance.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Awesome Looking, but a total fail!
on December 7, 2018
Posted by: Ochoavero
from Torrance, CA
[This review was collected as part of a promotion.] “I received a free sample in exchange for my unbiased review.” My son was super excited about testing out this awesome looking toy, except that it never worked. The set-up was pretty simple to follow, but both my husband and I had to go back a few times, and make sure we were setting it up correctly. Once the track was set up, we followed the directions to play, but couldn't make it work. We spent a good hour, trying to figure it out, but gave up.
The first issue, is trying to pair the track with our iPad/iPhone thru (Bluetooth) , which took a while, but eventually got them to pair. Second issue is trying to get the track to fully charge. This was successful on the second day, but continued with more issues. Trying to pair the camera to the track was impossible. I tried several angles, for at least 15-20 minutes and I failed miserably. My son got it to work one-time; with the one player option. Yet, it wasn't fully through the app, since it kept going off and on.
Trying to get the track to work, was painful for both the parent and child. Specially when the child sees this beautiful hot-wheels track and expects it to work. How do you explain to a child that they can play with it, because you can't get it to work. We tried playing with the track, for 4 consecutive days, but never succeeded.
This track would be a kid's dream track, if it actually worked.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 10, 2018
First, we would like to apologize for any disappointment or frustration this may have caused. We can imagine how upsetting this must have been, and we would like to walk you through some helpful troubleshooting steps. Please give our team a call for further assistance. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Shop