Customer reviews from swann.com
Swann - Indoor/Outdoor 4K UHD Wired Spotlight Surveillance Camera - White
Average customer rating
3.8
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
9
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
2
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for Swann - Indoor/Outdoor 4K UHD Wired Spotlight Surveillance Camera - White
Customer Rating
4
Works great but lights seem
on November 22, 2018
Posted by: Joachim S.
Works great but lights seem a little confused about when to turn on!
Written by a customer while visiting swann.com
Customer Rating
2
Not good for outside in the elements
on September 3, 2020
Posted by: Disappointedcustomer
from Fort Worth
Frequency of use:Daily
Have had this camera as part of a NVR system for over a year, and the spotlight camera has developed condensation inside the lens casing. Wouldn't recommend if you need a camera system to still operate beyond its warranty date.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 3, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Based on the information and image provided, your cameras my have exceeded their recommended operating temperature. This can/will lead to permanent damage or condensation within the lens. This camera can be used in temperatures of -22°F ~ 131°F or -30°C ~ 55°C.
Your feedback is appreciated.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Based on the information and image provided, your cameras my have exceeded their recommended operating temperature. This can/will lead to permanent damage or condensation within the lens. This camera can be used in temperatures of -22°F ~ 131°F or -30°C ~ 55°C.
Your feedback is appreciated.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Good but not great
on June 17, 2020
Posted by: Nick the Meek
from Sydney, Australia
Frequency of use:Daily
I bought this camera a few months ago and it seems that the image quality quickly degraded and it has never been able to see in the dark. My other 885 cameras have excellent night vision but this camera cant seem to turn the IR leds on. Also sensitivity of the camera is patchy at best. My wife can park her car and get out and come in the house before the light comes on. In the day it is great. Not happy with this.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Nick,
Thank you for reaching out to us and sharing your feedback on our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Based on the information provided, you may want to check the line that currently runs from the camera to the recorder. It is possible that is has since become damaged and will need to be replaced. Our technical support team will be able to best assist you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Based on the information provided, you may want to check the line that currently runs from the camera to the recorder. It is possible that is has since become damaged and will need to be replaced. Our technical support team will be able to best assist you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Works awesome
on May 2, 2019
Posted by: Dan l
from Plano il
Frequency of use:Daily
Love it
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Really love this camera
on October 22, 2018
Posted by: Wei T.
You can speak to it and hear it through camera. The light will come up when it got triggered. I am glad to get this camera for my front door.
Written by a customer while visiting swann.com
Customer Rating
5
The BEST
on August 31, 2019
Posted by: German shepherd
from LONDON Kentucky
Frequency of use:Daily
I have 18. I LOVE them.
Brenda in KY.
Brenda in KY.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
3
Condensation in lens
on January 24, 2022
Posted by: Football17
Frequency of use:Daily
I like the system and the analytics. However after installing 6 of them, 4 were blurry the first night from condensation in them... making them useless...
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 25, 2022
Hello Football17,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Although IP66 weatherproof, the outside of the camera is still subject to frost, ice and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. Although IP66 weatherproof, the outside of the camera is still subject to frost, ice and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com