Customer reviews from swann.com
Swann - Indoor/Outdoor 4K UHD Wired Spotlight Surveillance Camera - White
Average customer rating
3.8
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
9
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
2
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for Swann - Indoor/Outdoor 4K UHD Wired Spotlight Surveillance Camera - White
Customer Rating
5
Very powerful and good recorder at day and night.
on May 25, 2020
Posted by: DeadGuns_x
from California
I bought this camera system 4K 8 (16) camera on Wed Oct. 17, 2018, a few years ago and am so happy that I did catch some bad guys around my house at night and day very clear video. The system still very good until today. Now I want to buy 1 more for my front door so I can talk both ways. Thank you.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Never captures longer than 30s
on September 23, 2020
Posted by: Joyful
from Brisbane Australia
Frequency of use:Daily
So I’ve had this unit x2 for 4 months and what a waste. The cameras are forever not working they don’t pick up motion and when they do you get 30 seconds then it stops and then starts again if your lucky.. I had someone come to the door unwanted it got them at the door not the gate took video for 30second and stopped.. frustrating as they moved to the garage I got another 30s clip then nothing.. the cameras are constantly saying errors.. fed up.. when it does work ie I hear something and manually switch on the camera the picture is great
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 25, 2020
Hello Joyful,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. This camera can record longer than 30 seconds. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
We would recommend you call in and speak with a member of our support team to help set up masks within the recorder settings. This can help reduce the number of false triggers. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. This camera can record longer than 30 seconds. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
We would recommend you call in and speak with a member of our support team to help set up masks within the recorder settings. This can help reduce the number of false triggers. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: bassman
from Phoenix,AZ
Frequency of use:Daily
Verified Purchase:Yes
The camera has a great picture, but field of view is poor. The area it cover is not wide.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. This camera has one of the largest viewing angles for our current line of production. This has a viewing angle of 93°. We would recommend setting your cameras slightly further away from the subject to get a better viewing range.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. This camera has one of the largest viewing angles for our current line of production. This has a viewing angle of 93°. We would recommend setting your cameras slightly further away from the subject to get a better viewing range.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
My Findings
on June 16, 2020
Posted by: Westy
from Lancashire
Frequency of use:Daily
I purchased this camera in May 2020. It arrived within 2 days which was great. I plugged it in to my NVR and although I got it to work I had problems with some of the settings. I set the PIR to scan the whole of the screen covering the view from outside my house and also set the alarm for sounding if anyone entered the masking area. I then did a daylight walking test from across the road walking towards the front of my house. I was expecting the white spotlights on the front of the camera to come on with the siren sounding off as I approached my driveway, Sadly the spotlights and the siren only came on when I was about 2 feet from my front door which I am not happy about. I think if I was to raise the view of the camera it would not be viewing my front doorstep which would not be ideal.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , June 18, 2020
Hello West,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
If you require further assistance. please contact us directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
If you require further assistance. please contact us directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Westy
from Liverpool
Frequency of use:Daily
Verified Purchase:Yes
I bought this camera nearly 3 weeks ago but find the settings quite difficult to understand and set up correctly I am 74 yrs old and I am still trying to set it up properly.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Trevffromoz
from Busselton W.A.
Frequency of use:Daily
Verified Purchase:Yes
Bought as a replacement for one of my 4K cameras as it had spotlight and speaker with alarm. High definition great able to zoom fairly tight if necessary. Speaker not that good may deter somebody but you cannot shout them off. The alarm is the same, not much volume but could be an extra deterrent. The only downside is the Swann Security app. It is very unstable, both on iOS and Android, keeps closing down or freezing.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Gonzalez R
from Van Wert, Ohio
Frequency of use:Daily
Verified Purchase:Yes
I bought my system and it had 2 already. I liked them so much I purchased 2 more. They work great and have great picture quality in day and night.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Great hardware, however rushed integration 1/10 !
on July 10, 2021
Posted by: Jako
from Aus
Frequency of use:Daily
The hardware of this camera is actually not bad however you cannot even change the image settings on this camera..... Even tech support have no answer (to call this a joke is understatement).
Both NVR8-8580 and this cam needs a firmware fixes!
Response from swann.comBy Josh V., Customer Service , July 20, 2021
Hello Jako,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. If our support team was not able to get you an answer, please request to be set for a callback with a Level 2 Support Team Member. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
This camera may lack features or analytics found on other models. Please provide more information on what you are looking for. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Thermal Sensing Spotlight Bullet IP Security Camera. If our support team was not able to get you an answer, please request to be set for a callback with a Level 2 Support Team Member. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
This camera may lack features or analytics found on other models. Please provide more information on what you are looking for. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com