Customer reviews from swann.com
Swann - Wi-Fi Smart Video Doorbell - Wired and Battery
Average customer rating
2.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
7
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
13
12%of customers recommend this product.
(
2 out of
16)
Customer Reviews for Swann - Wi-Fi Smart Video Doorbell - Wired and Battery
Posted by: Jimmy1973
from Essex
Frequency of use:Daily
Verified Purchase:Yes
The doorbell is right next to our router and the WiFi signal across the house is good. But if someone rings the door and I want to use the app to see who it is it takes to long to load the screen and by the time i can see a picture the person has gone.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wi-Fi Doorbell. Connectivity issues can sometimes arise as this unit relies on a good internet connection to properly function, although this is not common. What is the bandwidth speed of your network?
If you haven't already, please contact us to see how we can best assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wi-Fi Doorbell. Connectivity issues can sometimes arise as this unit relies on a good internet connection to properly function, although this is not common. What is the bandwidth speed of your network?
If you haven't already, please contact us to see how we can best assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Rubbish
on December 12, 2019
Posted by: Mondo
from Liverpool
Frequency of use:Daily
Video quality very good everything else completely ruby
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 12, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. We are always looking for ways to improve and will be sure to send this over to our product development team to help improve our 2nd generation model.
Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. We are always looking for ways to improve and will be sure to send this over to our product development team to help improve our 2nd generation model.
Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Rubbish
on February 13, 2020
Posted by: Nikki
from Doncaster
Completely useless constantly offline if you do get a notification it goes offline again so you recieve a photo 10 minutes later off an empty door, i even had a bt engineer out to check my wifi connections which were all fine and this product still never worked!!!! Sent back for refund
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 13, 2020
Hello Nikki,
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Swann Wire-Free 720p Smart Video Doorbell. Based on the information provided, your network may have not reached the required bandwidth or the camera fell outside of its range. We could have recommended the use of a wifi extender to help improve your experience. We are sorry to hear that you have since returned your unit.
We hope to have you as a returning customer with the launch of generation two in the near future.
Your feedback is important to the further development of our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Swann Wire-Free 720p Smart Video Doorbell. Based on the information provided, your network may have not reached the required bandwidth or the camera fell outside of its range. We could have recommended the use of a wifi extender to help improve your experience. We are sorry to hear that you have since returned your unit.
We hope to have you as a returning customer with the launch of generation two in the near future.
Your feedback is important to the further development of our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Poor connectivity
on March 14, 2020
Posted by: Brooks0912
from Western NY
Do not buy
App has no sound control
Doesn’t connect to app consistently
Drops from internet constantly
App has no sound control
Doesn’t connect to app consistently
Drops from internet constantly
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 16, 2020
Hello Brooks0912,
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Swann Wire-Free Video Doorbell. The application will have controls for the 2-way audio function on your camera. Be sure to allow the application permissions to your microphone to be able to use the function. There are many variables that can contribute to the issues you are having. We would like to ensure you are further assisted.
Please refer to pages 34-36 of the manual at the link below.
https://support.swann.com/s/article/HHzqunFhJM
If you require further assistance, please do not hesitate to contact our support team. We can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Swann Wire-Free Video Doorbell. The application will have controls for the 2-way audio function on your camera. Be sure to allow the application permissions to your microphone to be able to use the function. There are many variables that can contribute to the issues you are having. We would like to ensure you are further assisted.
Please refer to pages 34-36 of the manual at the link below.
https://support.swann.com/s/article/HHzqunFhJM
If you require further assistance, please do not hesitate to contact our support team. We can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Agree, worthless
on May 4, 2020
Posted by: Swann user
Frequency of use:Daily
Worked for about a month, dropped off WiFi, four hours of trying to reset it and back on WiFi, now it’s just a doorbell,,,,sometimes.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , May 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Video Door Bell. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please contact our support team if you require immediate assistance.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Video Door Bell. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please contact our support team if you require immediate assistance.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Abc user
from New mexico
Frequency of use:Daily
Verified Purchase:Yes
It sucks always offline
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with connecting to your network. There are many variables that can contribute to the issues you are having. We will need to begin troubleshooting with your camera with our technical support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with connecting to your network. There are many variables that can contribute to the issues you are having. We will need to begin troubleshooting with your camera with our technical support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
peggie
on July 13, 2020
Posted by: Peggie
from Chicago
Frequency of use:Daily
I brought this maybe an year ago an the door bell not working now need to replace it wondering how
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy Josh V., Customer Service , August 6, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wire-Free 720p Smart Video Doorbell. Please contact our support team if you require further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wire-Free 720p Smart Video Doorbell. Please contact our support team if you require further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com