Customer reviews from swann.com
Swann - Wi-Fi Smart Video Doorbell - Wired and Battery
Average customer rating
2.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
7
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
13
12%of customers recommend this product.
(
2 out of
16)
Customer Reviews for Swann - Wi-Fi Smart Video Doorbell - Wired and Battery
Customer Rating
1
Disappointed
on December 24, 2019
Posted by: Disappointed purchaser
from London
I bought this less than a year ago attracted by all the features without the price tag of a leading competitor and without having to pay a subscription for the service. I also bought two door chimes, one of which was clearly faulty and credit to Swann it was replaced speedily. The doorbell has never really fit easily and ultimately I gave up trying to lock it in place. Likewise it does not hold its charge for any great length of time and it has got progressively worse. It is a pain having to remove the unit, be without a door bell, and having to charge it so often. The upshot is that I will go the leading competitor especially as a neighbour has had a far more positive experience with them. I do not rate this product though for balance I will say I am more than happy with their pan and tilt camera.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 31, 2019
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. Based on the context provided, your camera may be having issues with the battery. We offer a 1-year warranty or 18-months with valid registration. The security screw on the camera is used to ensure your camera is not easily removed.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. Based on the context provided, your camera may be having issues with the battery. We offer a 1-year warranty or 18-months with valid registration. The security screw on the camera is used to ensure your camera is not easily removed.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Horrible!
on June 3, 2020
Posted by: Swarren
Frequency of use:Daily
Does not load live feed. Just keeps spinning! I've signed out and deleted the app. Also restarted my phone and tested my internet.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 4, 2020
Hello Swarren,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 720p Smart Video Doorbell. Based on the information provided, it is possible that the camera is outside of its wireless range. In order for us to better assist, we ask that you please contact us when you are in front of the unit.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
There are different variables that can be affecting the connection to your network. Together we hope to help find you a resolution in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 720p Smart Video Doorbell. Based on the information provided, it is possible that the camera is outside of its wireless range. In order for us to better assist, we ask that you please contact us when you are in front of the unit.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
There are different variables that can be affecting the connection to your network. Together we hope to help find you a resolution in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
bad
on June 22, 2020
Posted by: marklampley
from mountvernon il
Frequency of use:Daily
very poorly made hard to get it to work the app is bad
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 23, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wire-Free 720p Smart Video Doorbell. Based on the information provided, you may have had issues with connection on your network. Our support team would like to know more about your experience.
If you have not already, please contact us for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wire-Free 720p Smart Video Doorbell. Based on the information provided, you may have had issues with connection on your network. Our support team would like to know more about your experience.
If you have not already, please contact us for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Very good product - takes
on November 13, 2018
Posted by: david w.
Very good product - takes a good deal of setting up on the phone but got there eventually! Doorbell only seems to work intermittently
Written by a customer while visiting swann.com
Customer Rating
5
Needs more work
on August 12, 2019
Posted by: ng1952
from rotherham
Disappointed in this product, as I have several cctv systems and been happy with them.
The smart doorbell is quite heavy on power consumption, and it is necessary to remove the unit in order to recharge it.
The unit functions correctly but is slow to respond to callers. In most instances callers have aborted before the user is able to establish communication.
The unit looks good and is well made but I feel its functionality falls short of expections.
The smart doorbell is quite heavy on power consumption, and it is necessary to remove the unit in order to recharge it.
The unit functions correctly but is slow to respond to callers. In most instances callers have aborted before the user is able to establish communication.
The unit looks good and is well made but I feel its functionality falls short of expections.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wi-Fi Doorbell. This item is battery operated and will require to be charged using the Micro USB provided. The battery life on this unit can vary depending on how often the item is in use. The PIR sensor has a range of 16ft, anything detected within this field will create a trigger to begin recording and/or push a notification to your mobile device.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Wi-Fi Doorbell. This item is battery operated and will require to be charged using the Micro USB provided. The battery life on this unit can vary depending on how often the item is in use. The PIR sensor has a range of 16ft, anything detected within this field will create a trigger to begin recording and/or push a notification to your mobile device.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
poor
on December 9, 2019
Posted by: Johnthebuilder
from essex
Frequency of use:Daily
had for 2 month with fibre broadband,very slow to load images and dose not connect quick enough to talk to anyone that rings
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 10, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. Based on the context provided, it is possible that the camera is set up too far outside of its operating range. This is not common, although we can recommend using a Wifi extender to help improve your experience. If you haven't already, we would recommend you speak with our support team to help properly set up your unit.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Video Doorbell. Based on the context provided, it is possible that the camera is set up too far outside of its operating range. This is not common, although we can recommend using a Wifi extender to help improve your experience. If you haven't already, we would recommend you speak with our support team to help properly set up your unit.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Sammy1965
from Newton le willows ner Warrington
Frequency of use:Daily
Verified Purchase:Yes
Iam so so happy with this item I had read many reviews in the other bell camera with not having very good reviews. I opt for the Swan iam so glad and happy with my choice
Written by a customer while visiting swann.com
Posted by: James84
from London
Frequency of use:Daily
Verified Purchase:Yes
I have had this for a month now and its spent 80 percent of its time offline. Spent hours online trying to fine a cure with no luck. I will be returning my product in the next few days.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello James84,
Thank you for reaching out to us and providing your feedback. We are very sorry to hear about your experience with our Wire-Free Smart Video Doorbell. This system will rely on a good internet connection to communicate back to your mobile device. Sometimes there can be physical or signal interference. For situations as such, we would often recommend a Wi-Fi extender to help strengthen your signal. This is not common but can improve your connection if you live in a highly-populated area.
We would like to further assist you to ensure we exhaust all options to ensure you can enjoy all that this unit has to offer.
Please contact us. We hope to earn your 5-star rating.
https://bit.ly/2kpyyzV
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are very sorry to hear about your experience with our Wire-Free Smart Video Doorbell. This system will rely on a good internet connection to communicate back to your mobile device. Sometimes there can be physical or signal interference. For situations as such, we would often recommend a Wi-Fi extender to help strengthen your signal. This is not common but can improve your connection if you live in a highly-populated area.
We would like to further assist you to ensure we exhaust all options to ensure you can enjoy all that this unit has to offer.
Please contact us. We hope to earn your 5-star rating.
https://bit.ly/2kpyyzV
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com