Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
97
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
11
81%of customers recommend this product.
(
108 out of
133)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
5
Fantastic cook top made for large pans
on December 7, 2020
Posted by: Zephyr Cattle Company
from Seguin, TX
[This review was collected as part of a promotion.] We bought this to replace a very old cooktop that was at the end of its life. Love the size of pans you can use on this cooktop! We use this cooktop daily and very pleased so far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the look and it works great!
on December 9, 2020
Posted by: Watzy
from Medicine Hat
[This review was collected as part of a promotion.] Just installed a few weeks ago and so far everything I wanted!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
The Worst Cooktop! #scratches
on December 27, 2020
Posted by: Daniel488
from vaughan
I purchased Kitchen-Aid 36" 5-Element Electric Cooktop (KCES556HBL) - Black on October 13th, 2020. I'm extremely unsatisfied with the quality of the glass. After less than 3 months of using this KitchenAid cook-top I can see HUNDREDS of scratches on the glass. I wish I could share photos with everyone. I'm NOT recommending this product to anyone. #kitchenaid #kitchenaidcooktop #cooktopscratch #KCES556HBL #kitchenaidscratches #kitchenaidbadqualitycooktop
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , January 14, 2021
Hello, Daniel488!
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid range. Thank you for taking the time to reach out to us about the scratches on the glass. We understand that it is disappointing to have an appliance fail to meet your expectations, and we are so very sorry that has happened to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 240607969. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid range. Thank you for taking the time to reach out to us about the scratches on the glass. We understand that it is disappointing to have an appliance fail to meet your expectations, and we are so very sorry that has happened to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 240607969. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great space and high-end finish
on January 15, 2021
Posted by: Rhagan25
from Orlando, FL
[This review was collected as part of a promotion.] This cooktop was installed about two weeks ago. The extra space is so nice when we have multiple dishes going at the same time. The burners heat up much faster than our old GE model. Also, we like the stainless steel knobs as the add a nice visual element to the space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Well made
on January 21, 2021
Posted by: PastorT
from Corinth, TX
[This review was collected as part of a promotion.] Works great and has a very clean look. Heats up very quickly. Top gets black stanines which are hard to clean. Magic Eraser helps to remove the scuff marks.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cooktop
on January 30, 2021
Posted by: Ford79
from Eastern pa
[This review was collected as part of a promotion.] I bought this two weeks ago it’s very simple to use and works great
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Too much for the price.
on March 13, 2021
Posted by: Cat74
from North Georgia
[This review was collected as part of a promotion.] As with the other Kitchenaid products that I pitched about 8 months ago, this cost too much for the true value of what it delivers. It takes forever for water to boil. I hate that the knobs are on the lower part. My older glass top had knobs on the side and it was much more convenient. The eyes go on and off. My old GE one did not do that. And it is a NIGHTMARE to keep it clean. If you like for your kitchen. To look tidy, you must polish it after every single use.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Expectations Exceeded
on March 13, 2021
Posted by: Anonymous
from Northern Colorado
[This review was collected as part of a promotion.] Having the five burners and sizes has proven very useful!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com