Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
100
4 Stars
31
3 Stars
15
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
113 out of
140)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Customer Rating
4
"Stains" too easy
on January 23, 2026
Posted by: MMouse
from Southern Oregon
[This review was collected as part of a promotion.] I LOVEmy cooktop! It looks fantastic. Getting used to how easily it gets marred up is going to continue to be sad. Any water drops on the outside of a pot/pan or running down the side
when the steamer is doing it's job seems to
make for continual cleaning. So far that is the only negative thing. All the burner size options and heating is exactly as our sales lady said.
when the steamer is doing it's job seems to
make for continual cleaning. So far that is the only negative thing. All the burner size options and heating is exactly as our sales lady said.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Interesting
on January 23, 2026
Posted by: Catrelomp javk
from GA
[This review was collected as part of a promotion.] Selected by the builder.
Hard to determine where the burners are on the surface without turning it on
Still a glass top meaning hard to clean
Hard to determine where the burners are on the surface without turning it on
Still a glass top meaning hard to clean
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good so far
on January 20, 2026
Posted by: Lindawr
[This review was collected as part of a promotion.] Still getting used to new cooktop. The only thing I would mention is that its hard to see the outline of the burners. Have to put pan as close as possible and then adjust when it gets red.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice top, goid quality
on January 1, 2026
Posted by: Kitchen aide stove top
from MA
[This review was collected as part of a promotion.] Works great. Bought the same one after 14 years with power outage that messed up the electrical wires.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Greatt
on December 27, 2025
Posted by: TMcD
from Tennessee
[This review was collected as part of a promotion.] We purchased this stove about 2 months ago and are pleased thus far with our purchase. The eyes are extremely hot
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible cooktop
on December 25, 2025
Posted by: Lewiston
from Boynton beach, Fl
I bought new cooktop in August. Live alone and do not cook much. Cooktop looks old already. White spots pop up, heat marks from under glass that won’t go away. Kitchenaid’s should not sell this product. I keep a spotless kitchen and this cooktop is embarrassing. Cannot be cleaned away.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Cooktop. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on Cleaning can be found in the Owners Manual on page 11 within the manual.
For your convenience, we have included a link to our product literature:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11161586-reva.pdf
If the troubleshooting information does not resolve the issue, service is available through our website at: https://consumerportal.servicebench.com/problemStatement?token=ZHU6Y29uc3VtZXJQb3J0YWxQcm9kdWN0RGVzY3JpcHRpb247c2s6S0E7Y246V0hJUkxQT09MO3NhOjI3 .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information and reference Case # 887390
We look forward to speaking with you
Kari V.
We sincerely apologize for any concerns you are experiencing with your Cooktop. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on Cleaning can be found in the Owners Manual on page 11 within the manual.
For your convenience, we have included a link to our product literature:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11161586-reva.pdf
If the troubleshooting information does not resolve the issue, service is available through our website at: https://consumerportal.servicebench.com/problemStatement?token=ZHU6Y29uc3VtZXJQb3J0YWxQcm9kdWN0RGVzY3JpcHRpb247c2s6S0E7Y246V0hJUkxQT09MO3NhOjI3 .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information and reference Case # 887390
We look forward to speaking with you
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Cooktop with extra features!!!
on December 9, 2025
Posted by: Tho.as
from Ocala, FL
[This review was collected as part of a promotion.] This appliance was part of new Pulte home build in Ocala, FL.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor placement and design of knobs
on October 23, 2025
Posted by: Expensive disappointment
from PA
[This review was collected as part of a promotion.] difficult to clean with knobs designed as they are
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 27, 2025
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 826492.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com