Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
100
4 Stars
31
3 Stars
15
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
113 out of
140)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Customer Rating
4
Where are the burners?
on June 14, 2025
Posted by: Burners?
from Boone, Iowa
[This review was collected as part of a promotion.] I am happy with this unit, but I find it hard to see where the burners are. I almost always have to check a copy of where the burners are. I wish they were more easily defined.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cooktop material problematic- warranty not honored
on June 6, 2025
Posted by: Remodeler1
from Los Angeles CA
Defective cooktop got permanent white marks right away (and internal smoke, but that cleared up). Warranty support sent someone out who reported the unit was safe to use and didn’t include his own opinion that the cooktop material was a problem. “Support” then suggested using Affresh although I explained it was the material, not food debris. Bought it and used Affresh of course didn’t fix the problem, now “support” declares the problem “cosmetic” and not covered by warranty. I have a brand new kitchen full of KitchenAid appliances, and all looks great except the cooktop looks like it’s been very used and abused for years! How can that be OK for a new cooktop under warranty? Answer: it’s not.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Electric Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Cooktops and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 734756.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent kitchen improvement
on May 16, 2025
Posted by: GinaGoril68
[This review was collected as part of a promotion.] Beautiful! I believe that it has decreased my electric bill due it's efficiency.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed with Durability and Warranty Support
on May 15, 2025
Posted by: Jason K
from Fort Myers, Florida
I invested in the KitchenAid KCES556HSS00 cooktop as part of a complete kitchen renovation 11 months ago. While the design and functionality initially impressed me, I was disheartened when the glass surface cracked in the corner during routine use—simply sliding a saucepan.
Despite being within the 12-month warranty period, KitchenAid denied coverage, attributing the damage to an object being dropped, which was not the case. This response was based solely on a photograph, without a thorough inspection.
For a high-end appliance, I expected better durability and customer support. This experience has left me questioning the quality and service commitment of the KitchenAid brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 723939.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Electric cooktop
on May 14, 2025
Posted by: Rj13b
from Florida
[This review was collected as part of a promotion.] So much better than the GE we had. Better temperature control and get hotter faster. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fit.
on May 14, 2025
Posted by: Guyer368
[This review was collected as part of a promotion.] I brought it a month ago, and it is working very well.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this cooktop!
on May 3, 2025
Posted by: Brewbaby
from Florida
[This review was collected as part of a promotion.] I love this cooktop. Took me a couple of times using it to understand it, but I love it. Also, like how the exhaust fan comes on automatically when it senses heat. It is just so cool!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on May 1, 2025
Posted by: kiss my grits
[This review was collected as part of a promotion.] My previous cooktop was a delight. It was installed approximately 1996 and I loved it. This new one is a big disappointment! The cermamic-glass top is a different material. Possibly metal coils in the surface and it is a chore to clean. There is no simple wiping it clean!!!!! If I have a boil over it takes an hour to clean the surface.
I don't know who your engineers, designers or whatever you call them are thinking but they obviously do not cook on what they have created because it is a disaster! I will never buy another Kitchenaid applicance. I purchased an expensive 48" Kitchenaid built-in 1.5 years ago and hate it. Loved my first one I had since 1996. This new one is sickening to say the least!!!!!! You people at Kitchenaid need to improve your appliances or you may not have a bright future. You have lost me as a happy customer and I can never recommend your products.
I don't know who your engineers, designers or whatever you call them are thinking but they obviously do not cook on what they have created because it is a disaster! I will never buy another Kitchenaid applicance. I purchased an expensive 48" Kitchenaid built-in 1.5 years ago and hate it. Loved my first one I had since 1996. This new one is sickening to say the least!!!!!! You people at Kitchenaid need to improve your appliances or you may not have a bright future. You have lost me as a happy customer and I can never recommend your products.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 6, 2025
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 716781.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com