Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
100
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
111 out of
137)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
5
Great Cooktop with extra features!!!
on December 9, 2025
Posted by: Tho.as
from Ocala, FL
[This review was collected as part of a promotion.] This appliance was part of new Pulte home build in Ocala, FL.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible cooktop
on December 25, 2025
Posted by: Lewiston
from Boynton beach, Fl
I bought new cooktop in August. Live alone and do not cook much. Cooktop looks old already. White spots pop up, heat marks from under glass that won’t go away. Kitchenaid’s should not sell this product. I keep a spotless kitchen and this cooktop is embarrassing. Cannot be cleaned away.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Cooktop. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on Cleaning can be found in the Owners Manual on page 11 within the manual.
For your convenience, we have included a link to our product literature:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11161586-reva.pdf
If the troubleshooting information does not resolve the issue, service is available through our website at: https://consumerportal.servicebench.com/problemStatement?token=ZHU6Y29uc3VtZXJQb3J0YWxQcm9kdWN0RGVzY3JpcHRpb247c2s6S0E7Y246V0hJUkxQT09MO3NhOjI3 .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information and reference Case # 887390
We look forward to speaking with you
Kari V.
We sincerely apologize for any concerns you are experiencing with your Cooktop. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on Cleaning can be found in the Owners Manual on page 11 within the manual.
For your convenience, we have included a link to our product literature:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11161586-reva.pdf
If the troubleshooting information does not resolve the issue, service is available through our website at: https://consumerportal.servicebench.com/problemStatement?token=ZHU6Y29uc3VtZXJQb3J0YWxQcm9kdWN0RGVzY3JpcHRpb247c2s6S0E7Y246V0hJUkxQT09MO3NhOjI3 .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information and reference Case # 887390
We look forward to speaking with you
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Greatt
on December 27, 2025
Posted by: TMcD
from Tennessee
[This review was collected as part of a promotion.] We purchased this stove about 2 months ago and are pleased thus far with our purchase. The eyes are extremely hot
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice top, goid quality
on January 1, 2026
Posted by: Kitchen aide stove top
from MA
[This review was collected as part of a promotion.] Works great. Bought the same one after 14 years with power outage that messed up the electrical wires.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com