Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
100
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
111 out of
137)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
5
Love this cooktop!
on May 3, 2025
Posted by: Brewbaby
from Florida
[This review was collected as part of a promotion.] I love this cooktop. Took me a couple of times using it to understand it, but I love it. Also, like how the exhaust fan comes on automatically when it senses heat. It is just so cool!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fit.
on May 14, 2025
Posted by: Guyer368
[This review was collected as part of a promotion.] I brought it a month ago, and it is working very well.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed with Durability and Warranty Support
on May 15, 2025
Posted by: Jason K
from Fort Myers, Florida
I invested in the KitchenAid KCES556HSS00 cooktop as part of a complete kitchen renovation 11 months ago. While the design and functionality initially impressed me, I was disheartened when the glass surface cracked in the corner during routine use—simply sliding a saucepan.
Despite being within the 12-month warranty period, KitchenAid denied coverage, attributing the damage to an object being dropped, which was not the case. This response was based solely on a photograph, without a thorough inspection.
For a high-end appliance, I expected better durability and customer support. This experience has left me questioning the quality and service commitment of the KitchenAid brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 723939.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Where are the burners?
on June 14, 2025
Posted by: Burners?
from Boone, Iowa
[This review was collected as part of a promotion.] I am happy with this unit, but I find it hard to see where the burners are. I almost always have to check a copy of where the burners are. I wish they were more easily defined.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Cooktop!
on July 16, 2025
Posted by: JTchef
[This review was collected as part of a promotion.] Love our new cooktop which has a variety of cooking sizes. It is also very easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
> It’s very good quality,
on July 27, 2025
Posted by: Ramon ahumada
from Apodka
[This review was collected as part of a promotion.] > It’s very good quality, but it easily gets greasy. Cleaning it is simple
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on August 26, 2025
Posted by: pjs84
[This review was collected as part of a promotion.] Was part of builder's package in newly built house. Seems to cook well and evenly. Cleanup is easy of course but I find it to smear easily regardless of cleaning with soapy water or Weimann's stove top cleaner. Takes a lot of careful buffing to get out the strokes left after the cleaning process.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Product needs additional modifications.
on October 9, 2025
Posted by: Ann!!!
from Seattle, WA
[This review was collected as part of a promotion.] I would have been happier if the knob controls had been aligned vertically to the side rather than horizontally directly in front for the 36" model. Additionally, the foam lining around the perimeter was shredded upon product arrival and that suggested a rather shoddy attention to detail. I have called on KitchenAid customer support to requesting a repair team to my home to examine the product and make appropriate repairs or modifications.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com