Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Average customer rating
4.2
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
100
4 Stars
31
3 Stars
16
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
113 out of
140)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with Knob Controls - Black
Customer Rating
2
Poor placement and design of knobs
on October 23, 2025
Posted by: Expensive disappointment
from PA
[This review was collected as part of a promotion.] difficult to clean with knobs designed as they are
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 27, 2025
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 826492.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Would you prefer a touchscreen instead of knobs
on October 9, 2025
Posted by: Donna3520
[This review was collected as part of a promotion.] So far the cooktop seems to work great however I really do not like the knobs
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Product needs additional modifications.
on October 9, 2025
Posted by: Ann!!!
from Seattle, WA
[This review was collected as part of a promotion.] I would have been happier if the knob controls had been aligned vertically to the side rather than horizontally directly in front for the 36" model. Additionally, the foam lining around the perimeter was shredded upon product arrival and that suggested a rather shoddy attention to detail. I have called on KitchenAid customer support to requesting a repair team to my home to examine the product and make appropriate repairs or modifications.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Like the knobs
on September 29, 2025
Posted by: Bub b a
[This review was collected as part of a promotion.] Taking some time to get accustomed to, my previous cooktop was gas.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on August 26, 2025
Posted by: pjs84
[This review was collected as part of a promotion.] Was part of builder's package in newly built house. Seems to cook well and evenly. Cleanup is easy of course but I find it to smear easily regardless of cleaning with soapy water or Weimann's stove top cleaner. Takes a lot of careful buffing to get out the strokes left after the cleaning process.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Please Help
on August 12, 2025
Posted by: Helpless Senior
from Bowie MD
[This review was collected as part of a promotion.] Have been unable to use on a regular basis because the kitchen aid retractable downdraft is making a loud noise and has no suction power. Kitchen Aid repair specialist service the unit on 7/23.The noise went away for a day and has return. He states the suction problem is in the duct work. The original HVAC company that installed the duct work states it the downdraft that not working. Will get a 2nd opinion from another HVAC Co.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Canopy Hood and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 766487
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Well made product!!
on July 27, 2025
Posted by: Barney66
from Ellisville, MO
[This review was collected as part of a promotion.] Easy to install and the unit works perfectly. The knob controls are easy to set the right temperature.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
> It’s very good quality,
on July 27, 2025
Posted by: Ramon ahumada
from Apodka
[This review was collected as part of a promotion.] > It’s very good quality, but it easily gets greasy. Cleaning it is simple
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com