Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
100
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
111 out of
137)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
2
Beautiful design, but beauty doesn't win races.
on November 26, 2024
Posted by: CDMtn
[This review was collected as part of a promotion.] We bought a full kitchen suit from KitchenAid and love the styling. The cooktop unfortunately is lacking in power. We moved from an older home that had a KitchenAid cooktop from the 80's in the kitchen and it still worked beautifully. It out cooked the new model hands down.
Our wall mounted microwave is quite disappointing too. It seems underpowered. It won't fully pop a bag of popcorn. The Amazon microwave we had before, that was 1/8th the price, would drink the KitchenAid microwave under the table and then steal his girl.
Our wall mounted microwave is quite disappointing too. It seems underpowered. It won't fully pop a bag of popcorn. The Amazon microwave we had before, that was 1/8th the price, would drink the KitchenAid microwave under the table and then steal his girl.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 27, 2024
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Cooktop model/serial number, and reference Case # 631233.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Decent product
on December 10, 2024
Posted by: csteiger
from CO
[This review was collected as part of a promotion.] Generally happy with the cooktop - it does the job. Burners are hard to see as there is little to no outline. Knobs go from High to Low heat turning left to right, which is counter-intuitive for me. Safety features are somewhat annoying - burner shuts down if a previously heated pan is lifted off - what if I want to flip something or shake the skillet - seems unnecessary. Easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Multiple issues
on January 29, 2025
Posted by: 0666
from Bluffton, SC
This unit was installed in our new build 3 years ago. While the elements work well, the glass surface is subpar compared to our inexpensive range from Sears. The chrome base for the knobs come unattached from the glass. A chip on the edge of the side resulted in a large crack from it to one of the unsecured Knob holes (caused by a weakness, I would imagine). The surface scratches easily, my old range had my teenagers using it and when cleaned looked as new as the day it was installed, not the case with this one. Also, some odd squiggly lines showed up beneath the surface after just a few uses. I have been very unhappy with this. Would NOT recommend
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 666280.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
REPLACEMENT OF PRIOR KITCHENAID COOKTOP
on February 3, 2025
Posted by: MAMPLLC
from OKLAHOMA
[This review was collected as part of a promotion.] Replacement of a previous KitchenAid cooktop that finally shattered after several years of use. Knobs have been placed in the center front rather than to the side like the old one which is a little inconvenient but otherwise a great cooktop that meets all our needs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks nice
on February 20, 2025
Posted by: New Top
from Jacksonville, NC
[This review was collected as part of a promotion.] We had to replace the Kitchen Aid top we had and chose this one. Apparently, and we did not know it, but the top we DID have was one of the "Best' Tops Kitchen Aid makes. Well . . . that's good, except I apparently killed it AND we were super crazy about the big fan motor and vent that was under the cabinet for that particular model. Happier with this top, but BOY are they hard to keep clean!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the triple burner
on March 24, 2025
Posted by: Cook77
from Texas
[This review was collected as part of a promotion.] I bought this a month ago to update my kitchen. My previous stovetop was a kitchenaid also. It was 15 years old and still worked great. It showed lots of wear & hard to keep shining clean. I love my new one. It was an easy decision to make due to customer reviews. Yes it cost more than I expected & wanted to spend, however, you do get what you pay for. It also fit my space well without any further, construction.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A nice looking piece of equipment.
on April 25, 2025
Posted by: NEboygoat
[This review was collected as part of a promotion.] We really love the 5 burners and the smooth cook top.
Our old cooktop had the burners sticking up.
Our old cooktop had the burners sticking up.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on May 1, 2025
Posted by: kiss my grits
[This review was collected as part of a promotion.] My previous cooktop was a delight. It was installed approximately 1996 and I loved it. This new one is a big disappointment! The cermamic-glass top is a different material. Possibly metal coils in the surface and it is a chore to clean. There is no simple wiping it clean!!!!! If I have a boil over it takes an hour to clean the surface.
I don't know who your engineers, designers or whatever you call them are thinking but they obviously do not cook on what they have created because it is a disaster! I will never buy another Kitchenaid applicance. I purchased an expensive 48" Kitchenaid built-in 1.5 years ago and hate it. Loved my first one I had since 1996. This new one is sickening to say the least!!!!!! You people at Kitchenaid need to improve your appliances or you may not have a bright future. You have lost me as a happy customer and I can never recommend your products.
I don't know who your engineers, designers or whatever you call them are thinking but they obviously do not cook on what they have created because it is a disaster! I will never buy another Kitchenaid applicance. I purchased an expensive 48" Kitchenaid built-in 1.5 years ago and hate it. Loved my first one I had since 1996. This new one is sickening to say the least!!!!!! You people at Kitchenaid need to improve your appliances or you may not have a bright future. You have lost me as a happy customer and I can never recommend your products.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 6, 2025
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 716781.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com