Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
100
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
12
81%of customers recommend this product.
(
111 out of
137)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
4
Hints for Improvement
on September 2, 2024
Posted by: scotty!tapeworm
[This review was collected as part of a promotion.] I am for the most part quite happy with our Kitchen Aid 36" stove top.
My only complaints are that the heating elements are not easy to determine where they are until you turn them on and see the red of the burner. The placement of the center element is awkward and again hard to find unless I turn it on first. Last, and this seems to be universal with black stovetops ... it is almost impossible to clean.
Just an aside: Our last stovetop (a Whirlpool) only lasted three years before we started having problems with the elements and had to replace it. We are hoping that the Kitchen Aid will have a longer life span. Contact me in three years and if it is still working I'll give you a 5 star rating
My only complaints are that the heating elements are not easy to determine where they are until you turn them on and see the red of the burner. The placement of the center element is awkward and again hard to find unless I turn it on first. Last, and this seems to be universal with black stovetops ... it is almost impossible to clean.
Just an aside: Our last stovetop (a Whirlpool) only lasted three years before we started having problems with the elements and had to replace it. We are hoping that the Kitchen Aid will have a longer life span. Contact me in three years and if it is still working I'll give you a 5 star rating
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stunning cooktop
on September 3, 2024
Posted by: david35
[This review was collected as part of a promotion.] This is an amazing cooktop that’s a stunning companion to my Kitchenaid appliances. It’s a powerful piece with lots of versatility.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Very disappointed
on September 3, 2024
Posted by: Gabby 22
from Ambler, PA
[This review was collected as part of a promotion.] I have had KitchenAid appliances for many decades. I previously used electric cooktops with no difficulty. But this one is a great disappointment as I can not see the burner outlines until they are heating up and "glowing" which makes pan placement challenging. In addition, the glossy black glass is horrible to keep clean. I wipe, use the KitchenAid cleaner and a microfiber cloth and yet smudges and streaks appear.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, September 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 587823.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Top doesn't clean well
on September 4, 2024
Posted by: Susan Not Happy
[This review was collected as part of a promotion.] I like the cooktop but when I clean it with cooktop cleaner or soap & water I can't get the streaks out of the cooktop. This is very frustrating for me. HELP What do I use to have a streak less cooktop
Written by a customer while visiting kitchenaid.com
Customer Rating
5
5 element cook top
on October 16, 2024
Posted by: 36cooktop
[This review was collected as part of a promotion.] Great product heats quickly easy to clean build quality
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the ultra high setting
on November 6, 2024
Posted by: Glane
from Arkansas
[This review was collected as part of a promotion.] I have been using a month now and absolutely love it and ease of cleaning
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful cooktop
on November 6, 2024
Posted by: Hpc2
from Texas
[This review was collected as part of a promotion.] We are enjoying our cooktop and the various burner sizes. Very even cooking elements.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointing Appearance
on November 12, 2024
Posted by: jlynch45
from connecticut
[This review was collected as part of a promotion.] We got this about a month ago. We use it often. Burners are good. Very little spillage on the cooktop. The issue we have is that the top does not come clean. It quickly lost its "new appearance." which is very disappointing. We bought the cleaning package and it still looks old and spotted.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com