Customer reviews from kitchenaid.com
KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Average customer rating
4.2
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
97
4 Stars
29
3 Stars
14
2 Stars
9
1 Star
11
81%of customers recommend this product.
(
108 out of
133)
Customer Reviews for KitchenAid - 36" Built-In Electric Cooktop with 5 Elements and Knob Controls - Black
Customer Rating
2
Scratches in glass
on March 28, 2024
Posted by: PTF783
[This review was collected as part of a promotion.] Upon first use of the large burner the glass scratched - despite my efforts to not cause scratches.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 3, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
cooktops came with far right knob tilted
on April 16, 2024
Posted by: LKK123
from Texas
[This review was collected as part of a promotion.] the first cooktop came with far right knob tilted. So was the second one.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 19, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 520293.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great cooking space
on May 25, 2024
Posted by: DGuido
from Greensboro, Georgia
[This review was collected as part of a promotion.] This is my first cooktop and I love it! Great amount of cooking space and like the burners offering 3 different sizes for pans.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Kitchen Aid Glass Stovetop Quality
on June 14, 2024
Posted by: rgtalk
[This review was collected as part of a promotion.] Radiant stove top appearance is very nice. The ceramic glass top is easy to maintain and clean with the Affresh ceramic stove top cleaner. The other brand Weiman is good but can be a bit too aggressive if too much pressure is applied while rubbing gunk from cooking. I do use the Weiman glass top cleaners first to clean the ceramic glass top first and I apply the Affresh to remove the stains the spray can’t. Affresh has can rub out most cooking stains. Again the Kitchen Aid ceramic stove top is very attractive, but the two BIG negatives for me is the on off switch. A few of the knobs are wobbly and do not feel secure and not built well. First 2 knobs from the left feel a little wobbly. Not imagining this! The last 3 knobs feel a bit more secure, but not by much. The bezel on top of the glass top is so cheaply applied I was shocked. The bezel (like a trim ring) is only put in place by a glue like substance. It’s not even screwed into the glass top. This is called cheaping out making production costs lower, the reason I know is while I was cleaning and got some spray around the bottom edges, it caused the bezel to loosen off center and I removed the knob to see how it was secured. To my great surprise and disappointment this bezel was held in place by a glue like substance. It should haven been screwed in, not glued.
So this is it in a nutshell!!!
So this is it in a nutshell!!!
I can’t say what’s he longevity trga
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good.
on June 25, 2024
Posted by: Babaganoosh
[This review was collected as part of a promotion.] So far everything is good. It is a very nice stove though.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy with my cooktop being defective before u
on June 27, 2024
Posted by: Kate725
[This review was collected as part of a promotion.] I moved in last month to my brand new home and my cooktop hot burner light stays lit and never goes away
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 28, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 557792.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent purchase!
on July 8, 2024
Posted by: Gastromama
from Lake Havasu City, AZ
[This review was collected as part of a promotion.] Love it so fat! Comes to temperature very quickly and produces a nice even heat. I use very good pots and pans and have had no issue with scorching or burning as with my old outdated cooktop. Thank you so much KitchenAid!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful Addition to New Kitchen Remodel
on July 21, 2024
Posted by: AAmos123
from Moneta V A
[This review was collected as part of a promotion.] Remodeled our kitchen and bought all new Kitchen Aid Appliances. The Cooktop fits wonderfully with the new cabinets and design. Very pleased with how it cooks and the many setting options.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com