Hello - Thank you for choosing GE Appliances for your kitchen needs. We appreciate you taking the time to write a review. While we're glad you enjoy the appearance and features of this model, we regret to hear the touch control is not working. We understand how disappointing this would be and would love to be of assistance.

Regarding the connection issues, we suggest calling 1-800-220-6899 for the best assistance.

Please know that while we offer a limited one-year warranty, we also offer extended warranties for peace of mind! You may learn more here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.8796085.1292373755.1659966156-1066202793.1647273406.

Although you may be out of warranty, we are still here for you. We recommend getting your control panel diagnosed and repaired by our certified GE Appliances technicians. You will be able to compare pricing from getting this unit fixed to buying a new one.

We also want to add that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability contribute to pricing.

We hope you find this response helpful! Please reach out to us directly if you have any questions or concerns. Best wishes. -Shayla@GEA

Hello,

We're happy to hear that you are loving your hood!

Thanks so much for the review, and should you have any additional feedback, please reach out to us!

All the best,

Kianna@GEA