Customer reviews from geappliances.com
GE - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Black Stainless Steel
Average customer rating
4.4
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
111
4 Stars
23
3 Stars
11
2 Stars
9
1 Star
8
84%of customers recommend this product.
(
103 out of
122)
Customer Reviews for GE - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Black Stainless Steel
Customer Rating
5
Beautiful Oven Hood
on July 5, 2026
Posted by: CLBG
I love all of my GE Cafe appliances. The oven hood is a practical, beautiful piece of the kitchen.
Written by a customer while visiting geappliances.com
Customer Rating
1
Zero Stars. Save Your Money and Run.
on July 4, 2026
Posted by: Kickass1
If I could give this range hood a zero, I absolutely would. It became completely unusable within two years, and the reason is inexcusable: the capacitive touch controls. This is one of the worst design choices GE could have made for a kitchen appliance.The touch panel started shorting out and glitching constantly. It would beep nonstop for no reason, and there was nothing we could do to stop it. We called an electrician to look at it, thinking it was a wiring issue on our end. He took one look and told us he sees this exact problem all the time with capacitive touch range hoods. His advice was blunt: avoid them entirely and stick with simple button controls, because touch panels like this fail constantly and it's a widespread, known issue.
We reached out to GE for help. Nothing. No real support, no acknowledgment that this is a recurring problem, no solution. Just left to deal with a malfunctioning, beeping range hood on our own.
We ended up ditching this unit entirely and switching to a different brand with old fashioned physical buttons. No regrets. It just works.If you're considering this model, do yourself a favor and walk away. The technology is unreliable, the support is nonexistent, and you will end up replacing it just like we did. Save your money and your sanity, and buy something else.
We reached out to GE for help. Nothing. No real support, no acknowledgment that this is a recurring problem, no solution. Just left to deal with a malfunctioning, beeping range hood on our own.
We ended up ditching this unit entirely and switching to a different brand with old fashioned physical buttons. No regrets. It just works.If you're considering this model, do yourself a favor and walk away. The technology is unreliable, the support is nonexistent, and you will end up replacing it just like we did. Save your money and your sanity, and buy something else.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Magela, GE_Appliances, July 7, 2026
We understand that you have disposed of your wall mount hood. We always recommend reaching out to us directly for product assistance so that we can work with you before you dispose of a product. In this way, we can troubleshoot the issue and give you possible pathways toward a resolution; we’re always here to help.
Written by a customer while visiting geappliances.com
Customer Rating
5
Appears to meet the needs.
on June 9, 2026
Posted by: JDT19
Works & looks great, only comment would be to make an option available for a cap on the chimney in the event you don't need to run to ceiling.
Written by a customer while visiting geappliances.com
Customer Rating
1
Connection issue
on June 3, 2026
Posted by: Dishwasher vidhu
from Manor, TX
Can not connect this to my phone.
I tried different ways to fix it nothing is helping.
I tried different ways to fix it nothing is helping.
Features
1
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Julia, GE_Appliances, June 4, 2026
Please reach out to our Connected Home Support Team at 1-800-220-6899 for further assistance with the SmartHQ app.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on May 9, 2026
Posted by: Lipika
Noisy and poor quality product, good lights are coming off
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, May 11, 2026
We want to help you with your range hood. Please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
2
Rattling with the wind
on April 20, 2026
Posted by: How to fix
When the wind blows which is quite often the baffle rattles like crazy. There has to be a way to stop the rattling.
Response from geappliances.comBy Julia, GE_Appliances, April 21, 2026
There are troubleshooting tips for abnormal sounds on page 21 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--cQKmUJvj--/93b0706e2e81215c2462a9f477596a05383af96d.pdf. If this is what you're experiencing, we recommend reaching out to your installer for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice Product
on March 30, 2026
Posted by: JDT60
Wish the product had a chimney cap option to complete tall ceiling look
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Dianna, GE_Appliances, April 7, 2026
We will pass your feedback about a chimney cap option along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on January 18, 2026
Posted by: Gigi26
Absolutely love that the steam is collected by all sides of this range hood.
Response from geappliances.comBy Jonathon, GE_Appliances, February 13, 2026
We're so glad that you are loving your new hood. This is one of our favorite models and we especially love the triple LED dimmable lighting. They really create an amazing light source for cooking your favorite meals.
Written by a customer while visiting geappliances.com