Customer reviews from Mattel Shop
Fisher-Price - Thomas & Friends TrackMaster Turbo Jungle Set - Multi
Average customer rating
4.2
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
19
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
3
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Fisher-Price - Thomas & Friends TrackMaster Turbo Jungle Set - Multi
Customer Rating
1
Almost great.
on January 8, 2019
Posted by: Mrs Smolstad
from Mesa, AZ
It’s a fun set until turbo Thomas doesn’t work. After 20 min of playing the turbo function stopped working. On Christmas Day this was super disappointing as it was the major gift for our child. We changed the batteries multiple times and it still didn’t work. Big price tag for a set/ engine that doesn’t work. BUYER BEWARE!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, January 9, 2019
We can imagine how upsetting this must have been for your little one. We'd like the chance to take care of this for you. Please contact our team for further assistance. All of their information can be found here: https://bit.ly/2sUbo6E
Written by a customer while visiting Mattel Shop
Customer Rating
1
Tears for birthday boy
on March 29, 2019
Posted by: NancyD20
from Newark, CA
The set is nice but Turbo Thomas went at turbo speed 'only once' and then just slowed down. Tried changing batteries multiple times but it won't go turbo speed at all.
It is so unfortunate that the birthday present got tears for my kid.
It is so unfortunate that the birthday present got tears for my kid.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, April 2, 2019
Your satisfaction is important to us, and we are sorry to hear about your experience. We would ask that you call our Consumer Services team for further assistance at 800-432-5437. Support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
So cute
on November 23, 2018
Posted by: Momma of three
from Wellsboro, PA
[This review was collected as part of a promotion.] My kiddo loved this toy. He enjoyed playing with it from the time he woke up until he went to bed at night.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
5
Lots of fun for the kids and parents too :)
on January 2, 2019
Posted by: Pixreturns
from Lowell, MA, United States
[This review was collected as part of a promotion.] This was for my 3 year old son. He’s autistic so I thought he’d enjoy this. I knew he wouldn’t be able to operate Thomas but the excitement he had when Thomas would gain speed and jump. The sheer joy of playing this with my son brings tears to my eyes.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Turbo Thomas Breaks easilu
on January 28, 2019
Posted by: Kor234
from New York
My son received this as a gift and used it for maybe 20 mins the first day it was set up. The second time he went to play Turbo Thomas doesn’t work properlu. He no longer hits that turbo speed. We even tried replacing the batteries with no luck. Disappointing for a Thomas product. We have so majy hut never had any that dont hold up like this. Beware!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, January 29, 2019
We're very sorry to hear that! Please call our Consumer Services team for further assistance. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop
Customer Rating
3
Sad little boy
on March 20, 2019
Posted by: Sadboy
from Calgary, Alberta
Thomas is too heavy to consistently clear the jump - instead smashing into the ledge dividing the tunnel from the bridge. Have tried elevation jump and that helps a wee bit but then he lands on his side. New batteries don't help. Also, after first supercharge strip, Thomas derails trying to clear trees, but no problems on second pair of trees.
I've now connected his scrapyard and superstation so he can try to forget about his turbo thomas disappointment...not really working!!
I've now connected his scrapyard and superstation so he can try to forget about his turbo thomas disappointment...not really working!!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Service, March 21, 2019
So sorry for this disappointing experience! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop
Customer Rating
3
Great addition to our Thomas collection
on September 17, 2018
Posted by: Bre6
from Philadelphia, PA, United States
[This review was collected as part of a promotion.] My son and I received the product for free in exchange for your honest opinion on the product. The Thomas & Friends Trackmaster Turbo Jungle Set was colorful and fun for my son. Setup was about an hour because the tunnel and the track connected to it would not fit together right. Other than that it was a great train set.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
5
Fun!
on January 5, 2019
Posted by: ericia78
from Bloomington, IN, United States
[This review was collected as part of a promotion.] This Thomas and friends train track is so much fun! Its easy to set up. Kids play with it for a long while without getting " bored" with it! It really does hold their attention very well. It is made really nice, not cheaply made. This is so fun!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop