Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J6545DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
180
4 Stars
65
3 Stars
11
2 Stars
6
1 Star
9
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Brother - INKvestment Tank MFC-J6545DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
4
Solid
on August 2, 2021
Posted by: Louie
from Warwick, NY
Fast that my previous Brother Printer - 77777777777
Written by a customer while visiting brother-usa.com
Customer Rating
1
worst printer i have ever had
on October 5, 2021
Posted by: robert
from Phoenix, AZ
Bad print quality, black & white is good but color is very dull and runs into other colors. the tests and fixes came up normal. I changed the setting to improve the color but there was no improvement. the help from brother was no help it was all the thing I already tried. the drivers are not the easiest to install overly complicated for drivers. they say inkjet printers are better at printing pictures with this printer that's not the case my old HP2025 Laser printer was ten times better.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., October 5, 2021
We are sorry that you are experiencing print quality issues with your Brother MFCJ6545DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good, but little glitch
on May 23, 2022
Posted by: Citizen
from PA
So far, so good. I like this printer, however I've had a problem with printing envelope addresses with the rear feeder.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great so far
on May 27, 2022
Posted by: JTSR
from South Bend, IN
This brother product has been great so far. The reason I say so far is because there’s still some things I haven’t learned how to do on it, but the things I have been able to do, has been a huge help in for my business.
Written by a customer while visiting brother-usa.com
Customer Rating
5
CEO
on August 17, 2019
Posted by: Turbo504
from New Orleans, La.
Good for me with a small office. Not and expert but I figured out most of the challenges so far....getting used to it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
ok.. but NOT as expected
on July 11, 2021
Posted by: Nicholas
from Boswell, IN
I bought the MFC-J6545DW XL because the video showed an office worker using the NFC option on the printer. But when I got the printer home (after 3 weeks of shipment issues) I find the video on the Brother website was misleading. It does not have NFC ability. It has WIFI direct which is not something I like using as it forces my cell phone to have it "at the ready" 24/7 wherein it shuts down the WIFI and turns on WIFIdirect making my phone unable to connect. I have to disable WIFI direct via 4 clicks and so using it is an annoying option.
I have been a loyal customer of brother for decades. In fact, I not only speak very highly of your printers with all my church memebrs the world over (I am a pastor of a global online church) I recently bought 3 laser printers for some members in the USA doing additional printing work and so.. this "bait and switch" video took me a bit off guard and because of shipping issues I am not going to return it and wait another 3 weeks to get something that normally arrives in 3 days. I will simply use the printer without the option to send data via my cell phone.
In short.. this will no doubt affect where my next printer purchase will be.
PS.. I called Tech Support and was constantly ignored many and I mean MANY times when I kept trying to tell the techie that NFC is not the same as WIFI direct. He kept trying to "sell me" on the idea of using WIFI direct even though I told him I did not want to use that, I wanted to use NFC and that was the reason for my purchasing this particular printer. When I finally gave up knowing the techie was not going to listen he promptly hung up in a rush without ever addressing my issue.
NOT GOOD.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., July 12, 2021
We are sorry to hear that you are having issues using your Brother MFCJ6545DWXL machine. Unfortunately this model is not able to use NFC connection based on the specifications. We will like to hear more about the issue with support, please reach us directly at our website to assist you.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Great printer.
on July 6, 2019
Posted by: jeff433
from San Dimas, CA
My only concern at this point is that it appears the blank ink does not last as long as advertised.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Reliable
on October 4, 2019
Posted by: ridgerunner6
from Missouri
I have use many kinds of home and office printers ... I find the brother printer to be very reliable and friendly user ... Keep up the good work and I will keep using my Brother ... ; ))
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com