Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
191
4 Stars
47
3 Stars
14
2 Stars
9
1 Star
8
94%of customers recommend this product.
(
103 out of
110)
Customer Reviews for Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
5
Thanks Brother
on February 6, 2022
Posted by: DAN TEST
from Chicago IL
ALL working well, has done everything I need, great machine
Written by a customer while visiting brother-usa.com
Customer Rating
5
Just great!
on January 22, 2022
Posted by: SuperFanDan
from Quad Cities, IA
I love this printer. I bought it for the 11x17 feature I use at work but find myself working at home at these days. This thing basically set itself up. All I had to do was put in the Wi-Fi password. I’ve printed off of my desktop over Wi-Fi as well as my iPhone without additional drivers or apps on the phone. I’m going to put that 1 year of ink to the test I think though. The value is unbeatable.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Very deceived by durability
on December 21, 2021
Posted by: DanB1
from Stevensville,MD
Not quite two years of light use and print heads are not working right. I have tried multiple head cleaning cycle without success.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., December 22, 2021
We are sorry that you are experiencing printing issues with your Brother MFCJ5845DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Horrific waste of money
on August 30, 2021
Posted by: Rover
from New London, CT
Tried to make this work for three years now, mostly to justify to my wife spending this much money on an inkjet. It won't do anything that I need it to do, although it's supposed to be able to. Tried to print ledger double-sided, sucks the paper in one way and pops the back panel out ejecting the paper and giving me a paper jam. Card stock will simply not feed from the paper tray, and from the manual feed tray just tells me to clean the rollers, and no support online for how to do that. Does at most five pages before spitting the rest out blank, making me try to figure out which ones I didn't get and feed them again. Can never seem to get the print heads entirely clean, going through six or seven cleaning cycles. I got better service out of printers that cost a third what this did. My second disappointment with Brother, I thought if I'd just spent for the high-end I'd be okay, but remain disappointed. Maybe for some basic print services it would be okay, but for anything special, e.g. anything for which you'd want to spend this much, it always frustrate me. Scanner was excellent.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 31, 2021
We are sorry that you are experiencing issues with your Brother MFCJ5845DW and we understand your disappointment. Feel to contact Brother customer service in order for us to assist you with your printing needs, We'd like to help. Contact us at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Features
on August 5, 2021
Posted by: HuTcH77
from Athens, AL
Excellent overall printer, copier, scanner and fax!! Colors are vibrant, and it is loaded with options. Capable of multi-size printing which is great. Doesn't take up allot of space which is great for small offices or a small business
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this printer
on July 29, 2021
Posted by: Gary
from Orlando Florida
Best printer I have owned. It’s quiet, fast, and I can actually see the display to change things.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Well constructed, fast, good print quality
on July 29, 2021
Posted by: Carpy
from Milwaukee, WI
This printer is mammoth. Don't expect it to slip into a cubby hole. But its "beefy-ness" is a testament to its feature set and its build quality. B&W prints are fast and the start-up of a print job is much faster than our previous Canon photo printer, which would "think" about it and do a little "jig" for awhile before it finally started to print. The full duplex printing is really nice and loader for multi-sheet scans is nice (wish it would full duplex scans, however, but that is seldom needed in my family). Haven't tried printing A3/11"x17" yet, but I do plan to do so as occasionally we have a drawing/schematic that is not very legible at letter size. Have only had printer for a couple of months, but have made a lot of B&W prints, and I'm not sure the expected count of remaining sheets at B&W has dropped much, if at all. Hopefully this will indeed be much less an ink thief than the old Canon printer!
Written by a customer while visiting brother-usa.com
Customer Rating
5
reliable
on July 25, 2021
Posted by: cdkt624
from Hellertown, PA
my old printer was dying so I stepped up and got this one and its been reliable for my business work I do at home
Written by a customer while visiting brother-usa.com