Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5 out of 5
4.5
(264 Reviews)
Open Ratings Snapshot
Rating breakdown 264 reviews
5 Stars
190
4 Stars
47
3 Stars
11
2 Stars
9
1 Star
7
94%of customers recommend this product. 
(
103 out of 110
)
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Customer Reviews for Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
4 out of 5
4
Great product; cust. support unavailable weekends
on June 13, 2019
Posted by: kmogush89
My husband and I have had our printer now for 2 months, using it regularly, and overall we love it more than any printer we have used so far by any other manufacturers, and would highly recommend it.
PROS: 1) Set up was easy for us (and we are not super-techie type people). We went step by step according to the directions. It took awhile to go through all the steps, but by the time we did it was working without problems. 2) It prints quickly and easily from both our laptops and our iPhones. 3) We love the duplex feature and so far it's been problem-free. 4) We haven't encountered any paper jams or the feeding of multiple pages at the same time. 5) The color quality is good. Not super photo quality, but photos we've printed on regular printer paper have turned out nice and clear. 6) I particularly love having a second tray with decent paper capacity. I am a bookkeeper and use it for printing laser checks. It's nice to be able to have a separate tray in which to load the checks so I don't have to either pull out the existing paper or load them into a tiny-capacity bypass tray. 7) One of the main reasons we bought this specific one is because of it's ink frugality and it's been great not having to install new ink every month like our old printer. 8) I haven't had to print yet ledger size paper, but that's also another reason I bought it. Sometimes I do need to, and I look forward to not having to go to a FedEx store just for that.
CONS: 1) It is VERY big for a home or home office printer. We knew that going in, but were not completely prepared for how awkward and heavy it would be. Luckily it's wireless, because it did not fit on the printer side car attached to our computer table. We needed to place it across the room, not close to any of our computers. 2) One day our cable went out and stayed out for a couple days. Because the printer was nowhere near our computers we were unable to print (since we depended solely on wireless). 3) Once our cable was back online we had a difficult time getting the printer to start printing again. The copier feature worked fine, but none of our devices were able to print, even though the printer showed up on our devices as being on and ready to print. Eventually we figured out that we needed to turn everything off (including the printer) and then back on again, and go through the portion of printer setup that includes typing in the info from our wireless router. It did not just automatically remember that info from the prior time and connect automatically when our cable came back on. 4) Customer support options listed on Brother website (email, chat, phone) are not available on weekends, when we needed it (only Mon-Fri, 9-9 Eastern and we're on Pacific time). We wound up using trial and error to get it working again, since the errors messages we were encountering did not show up on Brother's website, nor in Google as a problem others had previously solved and discussed.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3 out of 5
3
Prints well and is quiet, but software is lacking
on February 16, 2020
Posted by: Lou1991
from Solomons, MD
This printer prints well and is quiet. However, the software is terrible. They should have Epson write their software. The Epson software on my old Epson MFP was intuitive and easy to use. The software on both of my new Brother printers is the opposite. Also, the instructions provided with both printers (laser and inkjet) was minimal and sometimes, it is a pain to search online for the solutions to issues.
Response from brother-usa.comBy BrotherCustomer ServiceFebruary 19, 2020
Hi Lou, we appreciate your feedback regarding the software compatible with your Brother MFC-J5845DW. Please let us know if we can assist you operating the software by contact customer support. https://www.brother-usa.com/support/mfcj5845dw
Written by a customer while visiting brother-usa.com
Customer Rating
2 out of 5
2
Wouldn't do it again.
on April 19, 2019
Posted by: nhwhelehan
from Claremont, NH
1. The ink tanks were attractive. They seem to be operating well.
2. Software and communication is good.
3. Clarity of copies via WiFi is fairly clear.
4. Clarity, and color reproduction from copies made from originals on the scanner glass is well below average. This is not color-specific. Maintenance has been performed a number of times, to no avail.
5. Printed pages exiting onto the paper support is a disaster. No smooth movement or control. In excess of 3 pages and they consistently become jumbled into a pile. This creates a situation where I either must be at the printer for the whole run, or I have to re-assemble the copies into proper order. And if there are not page numbers on the copies, it can take excessive amounts of time and effort to figure out the correct order and assemble accordingly.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1 out of 5
1
Keeps on jamming
on April 28, 2019
Posted by: Paolo
from Garner, NC, United States
Keeps on jamming and have to clear jame all the time. Print quality not good. Love Brother printers but this is the worse. To its advantage printer is good on ink.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4 out of 5
4
Easy to use
on August 21, 2019
Posted by: mickey2073
from New York, NY
It was easy to set up. So far everything is working fine except for color printing. Color printing is spotty, black ink printing is fine. I've tried cleaning the color cartridges and reprinting but the same is happening. I gave up. I don't really need that much color printing. I've been printing only in black. Everything else is working fine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3 out of 5
3
Some Issues
on January 23, 2019
Posted by: TrianglelAl
from Raleigh, NC
Like printer generally, but it has issues with WiFi, so I have had to connect with USB .Still occasional connectivity challenges. Does a good job printing. Replaced HP printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2 out of 5
2
Tolerable
on March 7, 2019
Posted by: sandan
from Rhode Island
It's nice to have wireless. It prints from the iPhone.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3 out of 5
3
Good printer
on March 27, 2019
Posted by: Dottie22
from Sanger, TX
The only drawback I've found with this printer is you can only make a 2-sided to 2-sided copy on the scanning bed! Makes it inconvenient to do double sided copies!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
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